Issue 63562 - OOo File\Send\"Document as email" displays Outlook "Choose profile" eventhough Outlook is running already.
Summary: OOo File\Send\"Document as email" displays Outlook "Choose profile" eventhoug...
Alias: None
Product: General
Classification: Code
Component: code (show other issues)
Version: OOo 2.0.2
Hardware: PC Windows XP
: P3 Trivial (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Keywords: needmoreinfo
Depends on:
Reported: 2006-03-24 09:46 UTC by kpalagin
Modified: 2013-08-07 15:31 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

screenshot (47.40 KB, image/gif)
2006-03-24 09:50 UTC, kpalagin
no flags Details

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Description kpalagin 2006-03-24 09:46:03 UTC
When sending file from any OOo application I get Outlook's "Choose profile" 
eventhough Outlook is running already (and thus profile is selected already).
Repro steps:
1. Make sure Outlook (not Outlook Express) is configured on computer and start 
2. Open Excel|Wor|PowerPoint and enter random data. Click File\Send To\Mail 
Recipient (As attachment). Note how new message composition window is 
3. Start Writer, type random text, click File\Send\"Document as E-mail". 
Observe dialog simillar to attached screenshot.

Expected result - do not ask to choose profile.
Comment 1 kpalagin 2006-03-24 09:50:37 UTC
Created attachment 35200 [details]
Comment 2 Olaf Felka 2006-03-24 09:57:45 UTC
@ hi: please have a look
Comment 3 kpalagin 2006-11-23 06:53:05 UTC
Confirming with 680m3 build 9090.
Comment 4 h.ilter 2006-11-28 11:19:05 UTC
Which Outlook you use. I could not reproduce it with Outlook beta 2007. And what
about Outlook Express?
Comment 5 kpalagin 2006-11-28 16:02:14 UTC
I use Outlook 2003. I just found that you have to have more than one profile 
for this dialog to pop up.
Outlook Express is not relevant because it does not have concept of profile.
Comment 6 h.ilter 2006-11-30 15:48:27 UTC
HI->CD: Unfortunately I have not Outlook 2003. But as I wrote. it is not
reproducible for me with Outlook 2007 Beta where I've 2 profiles.
Please have a look.
Comment 7 carsten.driesner 2006-12-01 13:11:35 UTC
cd->obr: Could you please have a look. I just use the XSystemShell::Execute.
Comment 8 nospam4obr 2006-12-01 14:12:26 UTC
Re-assigning to our Windows expert.
Comment 9 kpalagin 2006-12-01 14:20:17 UTC
Just wanted to add, that in Control Panel, Mail, Show Profiles I have "Prompt 
for a profile to be used" set. 
Comment 10 hennes.rohling 2007-01-19 10:16:58 UTC
@kapalagin: Currently I'm not able to evaluate this because I've no Outlook
2003. But regarding your last comment - did you try what happens when you change
the setting to choose a profile in control panel ? For me it looks like "works
as expected".
Comment 11 kpalagin 2007-01-19 10:41:38 UTC
if I set it to "Always use this profile" then OO does not bring "Choose 
profile" dialog. But then I loose ability to easily select the profile when 
Outlook starts.
I would like to stress that with "Prompt for a profile to be used" AND Outlook 
already running, neither when sending from Explorer not from competing 
applications I get "choose profile". Very important detail here is that 
Outlook is running alerady, thus profile chosen.

I can provide Remote Desktop access to Windows installation, which exhibits 
this behavior, so that you can check if I am doing something wrong, use some 
debug software etc. Drop me a message at and I will supply 
details (IP, username/pwd).
In the mean time I will try the same with Outlook 2007.
Thanks a lot for your attention.
Comment 12 hennes.rohling 2007-02-05 13:48:43 UTC
Comment 13 mci 2007-06-27 13:53:19 UTC
Hi hro,

I got the same problem using OOo2.2 and Outlook 2000...
At the moment we need to use Outlook 2000 on a Microsoft Windows Server 2003...

Every time we want to send a document out of OOo Outlook asks us which profile
to use, even if only one profile exists and/or Outlook is already running...
Comment 14 kai.sommerfeld 2008-02-04 14:32:26 UTC
Sorry, no time to fix this in 2.x time frame.
Comment 15 kai.sommerfeld 2009-07-13 13:48:41 UTC
cd: Please take over.