Issue 70531 - Print screen not passing information to printer driver
Summary: Print screen not passing information to printer driver
Alias: None
Product: Writer
Classification: Application
Component: printing (show other issues)
Version: OOo 2.0.4
Hardware: PC Windows XP
: P3 Trivial (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
: 77168 (view as issue list)
Depends on:
Reported: 2006-10-17 16:41 UTC by sciteach
Modified: 2013-08-07 14:44 UTC (History)
3 users (show)

See Also:
Latest Confirmation in: ---
Developer Difficulty: ---

Screenshot showing differencies in behavior (115.53 KB, image/gif)
2006-12-02 18:23 UTC, kpalagin
no flags Details

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Description sciteach 2006-10-17 16:41:56 UTC
This seems to happen only under these circumstances:
1.  Multiple page document (say 5 pages), printed two sides
2.  Collated and stapled
3.  Multiple copies selected (in my case, 150)
4.  Printing to Xerox copier/printers (don't know if it does it with others or
not-- no way to test)
5.  This problem first appeared (I think) with the release candidate prior to
2.04, and continues in 2.04.

Select print from the file menu, it brings up the print screen.  "Properties"
must be selected to choose options like two sided and collated, but the number
of copies is selected in this first screen.  The problem is that when you select
the number of copies in the first screen, that information is NOT being passed
on to the printer driver or the printer.  This can be confirmed by going to
"Properties" and selecting "Advanced" then checking for the number of copies
selected in "paper/output"-- the number entered in the first print screen is NOT
passed on to the printer driver.  My understanding is that the first print
screen is native to OO, and that only the "properties" screen is in the print
Comment 1 eric.savary 2006-10-18 15:22:25 UTC
Reassigned to HI.
Comment 2 kpalagin 2006-12-02 18:21:57 UTC
Confirming with OO 2.0.4 on Win XP - on attached "print-count.gif" circled in 
green is competitor's behavior, where copy count in Print dialog is reflected 
in driver's dialog. Circled in red is how Writer behaves - number of copies is 
not relected in driver settings.
I am not sure what problems such behavior can cause, because Writer prints 
requested number of copies anyway, so closing as "Invalid".

if you know how this can cause problem please reopen.
Comment 3 kpalagin 2006-12-02 18:23:56 UTC
Created attachment 41077 [details]
Screenshot showing differencies in behavior
Comment 4 h.ilter 2006-12-04 11:01:21 UTC
Comment 5 h.ilter 2006-12-04 11:04:51 UTC
HI->PL: Maybe you can add it to prdiscw
Comment 6 sciteach 2006-12-04 16:15:13 UTC
kpalagin wrote "I am not sure what problems such behavior can cause, because
Writer prints 
requested number of copies anyway, so closing as "Invalid"."

The problem it causes is that under the conditions originally specified, Writer
does NOT in fact print the job as requested.  It will print the number of copies
requested, but will NOT collate and staple the job.  If I simply go into the
driver dialogue and make one change only-- to fill in there the number of copies
wanted-- it will then also collate and staple the job as it should have.
Comment 7 philipp.lohmann 2006-12-05 09:05:15 UTC
pl->fme: collation is done by writer instead of the printer driver, if i
remember correctly; but that's not a really new thing. Could you comment ?
Comment 8 kpalagin 2007-01-29 10:26:08 UTC
Dear developers,
any chance of targeting this issue for 2.3?
Thanks a lot.
Comment 9 frank.meies 2007-01-29 11:15:24 UTC
fme->sciteach: I'm a little bit puzzled. Please set the printer driver options
to "one copy". Use *only* the settings in the Writer dialog to specify the
number of copies and choose whether you want collation or not. What happens in
collation mode and what happens in non-collation mode?
Comment 10 sciteach 2007-01-29 17:12:52 UTC
OK, I ran some more tests.  All of these tests were with a 4 page document,
printed both sides, with 5 copies requested.  
The issue is further confused by the fact that there are three levels of dialogues:
If you go file>print you get Writer's basic printer dialogue (few options). 
I'll refer to this dialogue as the "basic" dialogue.
If you then hit the "properties" button you get Writer's more advanced printer
dialogue with lots of options-- to avoid confusion, I'll refer to this dialogue
as the "properties" dialogue.
If you then click on the "advanced" tab, you get another dialogue which I'm told
by Xerox is Xerox's printer driver's dialogue-- I'll refer to that as the
"driver" dialogue.

If I select 5 copies in Writer's basic dialogue, and check the collate box in
that same dialogue, it prints 5 copies and collates them, but does NOT staple
them (since there is no option to choose stapling in this dialogue).  This is
not a practical solution since there is no stapling, or other needed more
advanced options.

If I select 5 copies in Writer's basic dialogue, and choose collating and
stapling in Writer's properties dialogue, it prints 5 copies but does NOT
collate the job, but it does staple them.

If I select 5 copies collated in Xerox's driver dialogue, and stapling (which is
also collating) in Writer's properties dialogue, then it prints 5 copies and it
DOES collate and staple correctly-- the job ends up correctly done ONLY in this

Neither the number of copies selected in Xerox's driver dialogue, nor collating
selected in Xerox's driver dialogue, nor even collating/stapling selected in
Writer's properties dialogue are passed forward to Writer's basic dialogue.

This is a complex issue, and I hope the above at least makes the symptoms clear.
Comment 11 frank.meies 2007-01-30 11:02:44 UTC
fme->sciteach: Thank you for your detailed analysis. There's only one Writer
dialog, both "properties" and "advanced" are from the printer driver. Collation
has been implemented in Writer to have this feature also available for printer
drivers which do not support collation (at least I think this is the reason). If
you set the Writer dialog to "multiple copies" and "collation", Writer will end
up sending the document #copies times to the printer driver, so the printer
driver does not know and shall not know anything about collation and multiple
copies. So what could be done? Writer could check (I don't know if this is
possible) if the printer driver supports multiple copies and collation and pass
these values to the printer driver to let the printer driver handle multiple
copies and collation. Anyway, even in this case you still would have to set the
staple option of the printer driver. Right now you should disable multiple
copies and collation in the Writer dialog and set these settings at the printer
driver (dialog 2+3). To be honest, I don't think we will change the current
behavior in the near future. However, you can collect votes for this issue to
make it more visible. I'll change the issue type to "enhancement".
Comment 12 philipp.lohmann 2007-06-21 14:57:10 UTC
*** Issue 77168 has been marked as a duplicate of this issue. ***
Comment 13 Mathias_Bauer 2007-12-04 12:37:37 UTC
following release status meeting -> target 3.x
Comment 14 bettina.haberer 2010-05-21 15:18:12 UTC
To grep the issues easier via "requirements" I put the issues currently lying on
my owner to the owner "requirements".