Apache OpenOffice (AOO) Bugzilla – Issue 7123
OO crashes with NFS-mounted home-directories
Last modified: 2004-03-22 09:29:12 UTC
We had a strange problem to use OO with NFS-mounted home-directories. The OO crashes with the following messagebox: ----- The application cannot be started. The configuration service is not available. Start the setup application to repair the installation from the CD or the folder containing the installation packages. ----- The only solution we found is to mount the nfs directories with nfs-protocol version 2 (standard in woody is version 3). What could be the reason for that? Our system is: Workstation: - OO installed from the following debian-packages: openoffice.org_1.0.1-3_all.deb openoffice.org-bin_1.0.1-3_i386.deb openoffice.org-spellcheck-de-de_20020505-4_all.deb openoffice.org-l10n-en_1.0.1-1_all.deb openoffice.org-l10n-de_1.0.1-1_all.deb - Debian Woody with kernel 2.2.20 (standard from debian) - mount options for nfs: rsize=8192,wsize=8192,nolock and now nfsvers=2. Server: - Debian Woody kernel 2.4.17-686 - NFS-kernel-server (dpkg -s said: nfs-kernel-server 1:1.0-2) Please contact me if you need more information. regards, Matthias
TM->HRO: As discussed via phone, please have a look.
Hi Matthias, AFAIK the NFS magic number (0x6969) will be the same using NFS version 2 or version 3 on client side. I'm not aware what's going on in our configuration in detail. But AFAIK Linux server side NFS version 3 is quite buggy. kernel 2.4.17 is the first(!!!) patch level for 2.4 kernel that supports NFS version 3. (F.e. see http://www.tldp.org/HOWTO/NFS-HOWTO/intro.html) As we use NFS version 3 on client side on many Linux machines without problems I feel the difference is that our servers run Solaris. Anyhow it could be interesting what's going wrong in OOo's configuration service. Regards Hennes
Just as an additional note: We see the same problem with our AIX 4.3.3 and AIX 5.1 NFS3 servers (with Linux 2.4.18 and 2.4.19 on the client side). With NFS Version 2 the problem does not appear. Regards, Jörg
*** Issue 9035 has been marked as a duplicate of this issue. ***
As Hennes mentioned, everything works fine when using NFS2. The within this report mentioned Kernel 2.4.17 was the first(!!!) patch level for 2.4 kernel that supports NFS version 3. So it should be evaluated if those problem still occurs with an actual OO (1.0.2 or newer) or not when using a more recent (final ?) build of a Kernel that supports NFS version 3.
I've experianced similar behavior using a Novell NFS server supporting v 2 and 3. OO v1.0.2 running on RedHat 8.0. While trying to view a directory list fron an NFS v3 mount I see nothing. However, if I know the path and file name, I can edit and save files without problems. I can't see them in a "open file" dialog box but I can edit them. If I browse the same path using NFS v2 I get the directory lists. Interestingly enough, I've also experienced the problem with the Gimp. As a side note, using the xterm and konqueror, I can get a directory listing from the NFS v3 mount and the NFS v2 mount Paul.
FYI: OpenOffice 1.0.2 now works for us (Server: AIX5L, Clients: Linux 2.4.18 and/or 2.4.21-pre4).
HI->TM: Seems to be yours.
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Please verify if this problem still occurs with OO beta1/beta2.
Due to missing further information about those problems with newer OO-versions, this issue is set to worksforme.