Issue 79633 - Make it eaiser to use the issue tracker
Summary: Make it eaiser to use the issue tracker
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Website general issues (show other issues)
Version: 680m20
Hardware: All All
: P5 (lowest) Trivial with 2 votes (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Depends on:
Reported: 2007-07-15 21:39 UTC by artguy10
Modified: 2013-02-07 22:42 UTC (History)
1 user (show)

See Also:
Latest Confirmation in: ---
Developer Difficulty: ---


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Description artguy10 2007-07-15 21:39:35 UTC
I understand that OOo developers have limited resources, so they need a certain
type of setup for the issue tracker (i.e. people can't just email a list of
suggestions for them to sort out). However, the current system is not as
user-friendly as it could be, and a different/modified system could make it
easier to get into the issue tracker, categorize the issue, search for issues, etc.

The reason this is so important is that the current system makes it so difficult
that only the most tenacious will be able to give their suggestions. This turns
off users who like the program but want a few changes, and it really is bad for
the developers, because they will not get all the feedback they should.

My proposal is to adopt a tracker. Inkscape's bug and feature
trackers are good examples. With those trackers, for example, you can enter the
tracker site with a single click (off of the site), ANYONE can
enter an issue (even those who don't have, or don't want to make, accounts), it
is intuitive and quick to enter searches for similar issues, and for things
where it could be confusing or difficult to categorize it, there is a "none" or
"other" option. With that, everybody can input their suggestions. And it is also
easier to enter an issue. Whereas this tracker has all the distracting elements
(such as the unhelpful help buttons at the left), the SourceForge tracker
Inkscape uses is just clean and shows what you need to enter the issue.

IMO, Inkscape's method makes it easier for both users and developers navigate
the tracker.
Comment 1 artguy10 2007-07-17 05:35:11 UTC
Also, it is often difficult to find what you are looking for (such as the link
to enter a new issue); you have to look in places that the eye wouldn't
'naturally' go. Switching to SourceForge should fix this, but some web designers
could fix it up.
Comment 2 cloo 2010-08-28 16:40:57 UTC
It is painful to use it.

Standard search gives no sorting, no information on OO component, version, or OS. 
There is no link from simple search to advanced, so at first I didn`t assume it
Advanced search is much overcomplicated. I
Voting for issues always shows lots of unused rows.