Issue 80952 - Crash if searching "Hintergrundbild" in the help
Summary: Crash if searching "Hintergrundbild" in the help
Alias: None
Product: documentation
Classification: Unclassified
Component: Online help (show other issues)
Version: OOG680_m2
Hardware: All All
: P2 Trivial (vote)
Target Milestone: OOo 2.3
Assignee: kla
QA Contact: issues@documentation
Keywords: regression, release_blocker
: 67740 81122 (view as issue list)
Depends on:
Blocks: 80294
  Show dependency tree
Reported: 2007-08-22 21:03 UTC by Mechtilde
Modified: 2007-12-05 11:59 UTC (History)
7 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


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Description Mechtilde 2007-08-22 21:03:56 UTC
I tested OOG680_m2 from Pavel and from Sun with Pavel's langpack and also with
the version, which sshould be the Key ID build.

When I look for the word "Hintergrundbild" in the help and have no selection set
it crashs. If I set one of the two selection it doesn't crash.

Some other words also doesn't crash. It seems that it touch only some words.

I get error report IDs rwxfbn, ry4fbn, ryyfbn, r8kfbn, r22fbn  

Comment 1 Mechtilde 2007-08-22 21:32:13 UTC
If I look for "Hintergrundbilder" (Plural) then it also crash with the first
selection "Nur ganz Wörter".
Comment 2 Uwe Fischer 2007-08-23 08:03:16 UTC
On which operating system does this crash occur? 
What do you mean by "look for the word"? You are at Help Viewer's Index tab page
or at the Find tab page?
What do you mean by "set one of the two selection"?
Can you please have a look if this occurs on an English version, too?
Comment 3 Mechtilde 2007-08-23 09:04:57 UTC
I use GNU/Linux
"Look for a word" similar to find tab.

the two selections are 1. Complete words only
2. Find in Headings only

I the English Version I can't look for "Hintergrundbild" or "Hintergrundbilder".

It seems this is a problem of special words like some similar other Issues.
Time later I will look for them 
Comment 4 Uwe Fischer 2007-08-23 09:15:49 UTC
Please have a look. Cannot confirm the crash for an English version, may be a
localisation issue
Comment 5 Raphael Bircher 2007-08-23 09:19:08 UTC

I have testet on Windows XP with m225 only Enlish Version. For Search keyword, I
have use "Background"

I cannot confirm the error now I will trey with OOG m2 in english

@mechtilde: Do you can me take in the CC?

Comment 6 Raphael Bircher 2007-08-23 09:28:08 UTC

wat's your Platform? If you test on Linux then I think it's a problem with the
localisation. If you use Windows this bug is maybe only on linux platforms.

Comment 7 Raphael Bircher 2007-08-23 09:34:21 UTC
Add me on CC
Comment 8 Uwe Fischer 2007-08-23 11:18:19 UTC
Can verify defect on SO m226 build 9213 for Linux
Enter "Hintergrundbild" as Find term in a German version crashes
Enter "Watermark" as Find term in an English version does not crash.
--> localization issue, possibly in the "Defining Background Colors or
Background Graphics" help page
Comment 9 Uwe Fischer 2007-08-23 11:43:54 UTC
"Verify" was the wrong word. I meant I can "confirm" the crash. Perhaps Peter
can help, set him to cc
Comment 10 pb 2007-08-23 12:55:22 UTC
pb: it is really strange. Perhaps the search engine is the problem. I have no
other idea at the moment. So I set Andreas (ab) on cc.
Comment 11 Mechtilde 2007-08-23 16:48:24 UTC
For me it seems similar to the issue 71882
Comment 12 pavel 2007-08-24 09:09:54 UTC
Can someone please paste what is in these reports?

> I get error report IDs rwxfbn, ry4fbn, ryyfbn, r8kfbn, r22fbn  

Comment 13 pb 2007-08-24 09:34:13 UTC
pb: the stack with OpenOffice OOG680_m2 and german language pack on Windows:

ucpchelp1.dll!xmlsearch::qe::QueryHitData::getDocument()  Line 166 + 0x16 bytes C++
com::sun::star::uno::Reference<com::sun::star::lang::XMultiServiceFactory> &
xMSF={...}, const
com::sun::star::uno::Reference<com::sun::star::ucb::XContentProvider> &
xProvider={...}, long nOpenMode=0, const
com::sun::star::uno::Sequence<com::sun::star::beans::Property> & seq={...},
const com::sun::star::uno::Sequence<com::sun::star::ucb::NumberedSortingInfo> &
seqSort={...}, chelp::URLParameter & aURLParameter={...}, chelp::Databases *
pDatabases=0x056362f0)  Line 178 + 0x12 bytes   C++
ucpchelp1.dll!ResultSetForQueryFactory::createResultSet()  Line 349 + 0x56 bytes
ucpchelp1.dll!chelp::DynamicResultSet::initStatic()  Line 91 + 0x13 bytes       C++
ucbhelper4MSC.dll!ucbhelper::ResultSetImplHelper::init(unsigned char bStatic='')
 Line 333      C++
ucbhelper4MSC.dll!ucbhelper::ResultSetImplHelper::getStaticResultSet()  Line 210
sfx680mi.dll!SfxContentHelper::GetResultSet(const String & rURL={...})  Line 553
+ 0xa bytes    C++
sfx680mi.dll!SearchTabPage_Impl::SearchHdl(PushButton * __formal=0x00000000) 
Line 1225 + 0xd bytes     C++
sfx680mi.dll!SearchTabPage_Impl::LinkStubSearchHdl(void * pThis=0x0568f3e8, void
* pCaller=0x00000000)  Line 1208 + 0xe bytes   C++
tl680mi.dll!Link::Call(void * pCaller=0x00000000)  Line 158 + 0xe bytes C++
sfx680mi.dll!SearchBox_Impl::Select()  Line 1083        C++
vcl680mi.dll!ComboBox::ImplSelectHdl(void * __formal=0x00000000)  Line 502 + 0xd
bytes  C++
vcl680mi.dll!ComboBox::LinkStubImplSelectHdl(void * pThis=0x0568f5f4, void *
pCaller=0x00000000)  Line 419 + 0xe bytes  C++
tl680mi.dll!Link::Call(void * pCaller=0x00000000)  Line 158 + 0xe bytes C++

Andreas please take over. Thanks.
Comment 14 ab 2007-08-27 13:14:49 UTC
Seems to be comparable with #i66664 and probably also related to the 
help indexer.

As long as we don't find a group of words I strongly doubt that this issue
(or #i66664) is a release_blocker. As also stated in #i66664 I even doubt
that it's P2. The priority guidelines say "P2 marks severe problems which 
affect a significant number of customers". Of course I don't know how 
many will search for "Hintergrundbild" but I strongly doubt the number 
is significant.

STARTED anyway
Comment 15 kai.sommerfeld 2007-08-27 14:54:17 UTC
Not a stopper, as discussed in release status meeting. => 2.4
Comment 16 caolanm 2007-08-27 15:08:06 UTC
Personally I suspect that this issue, and issue 66664 are all possibly due to
67740. It's definitely fairly futile fixing any of it while the double free
exists as it makes OOo fairly random afterwards. Subsequent crashes after the
double free may be through no fault of the finally crashing code.
Comment 17 pavel 2007-08-27 20:26:54 UTC
Another "candidate" word for German is Speiche/Speichern (comes from

Two liner patch


does fix it here.

Please reconsider target of this issue.
Comment 18 Martin Hollmichel 2007-08-27 20:36:32 UTC
@ab: please check with QA that patch in a cws. set target 2.3.
Comment 19 pavel 2007-08-27 20:59:51 UTC
On Mac OS X with MallocStackLogging turned on:

soffice.bin(13628,0xa000d000) malloc: *** error for object 0x19a439f0: incorrect checksum for freed 
object - object was probably modified after being freed, break at szone_error to debug

when I search for these words.
Comment 20 ab 2007-08-28 07:46:04 UTC
Creating cws...
Comment 21 ab 2007-08-28 15:41:25 UTC
Patch applied, seems to work, cws will be Ready for QA tomorrow
Comment 22 ab 2007-08-29 12:35:07 UTC
Comment 23 ab 2007-08-29 15:59:24 UTC
ab->kla: Please verify
Comment 24 kla 2007-08-30 09:33:14 UTC
Seen ok in CWS ab41 MultiPatchSets for Linux and Win -> verified
Comment 25 Mechtilde 2007-09-01 08:57:28 UTC
verified in OOG680_m3 -> closed
Comment 26 caolanm 2007-09-01 14:46:47 UTC
*** Issue 67740 has been marked as a duplicate of this issue. ***
Comment 27 caolanm 2007-09-01 14:56:10 UTC
FWIW, this'll hopefully make a lot of other "weird unexplainable crashes" just
go away.
Comment 28 Uwe Fischer 2007-12-05 11:59:29 UTC
*** Issue 81122 has been marked as a duplicate of this issue. ***