Issue 86857 - Extended help tips are shown all the time
Summary: Extended help tips are shown all the time
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: OOo 2.4 RC4
Hardware: All All
: P3 Trivial (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Keywords: oooqa
Depends on:
Reported: 2008-03-10 05:43 UTC by Ariel Constenla-Haile
Modified: 2014-06-06 21:11 UTC (History)
3 users (show)

See Also:
Latest Confirmation in: ---
Developer Difficulty: ---


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Description Ariel Constenla-Haile 2008-03-10 05:43:57 UTC
In short: once the extended help is activated by resting the cursor on an icon,
or menu item, etc., when you move the cursor the tip of all other elements is
shown as the mouse passes over, EVEN if you do not rest over them and just move
the cursor fast.

To reproduce, do the following:

* enable Extended Help Tips on the Options dialog
* move the mouse pointer fast over a toolbar or menu items: there is no extended
help tips
* rest the mouse over a toolbar or a menu item for a seconds: a window will pop
up showing the extended help tip

* in 2.3.1: when you move the mouse pointer traveling over other items without
resting on them, this first window is closed, and no further extended tip is
shown unless you rest again in another toolbar or menu item
* in 2.4.0: when you move the mouse pointer traveling over other items *without*
resting on them, this first window is closed, AND as you travel through other
items, their extended help tip is shown EVEN if you just pass fast without
resting on them.

Another test: you can try for example with the dialog "OOo Basic Macros" from
menu "Tools" - "Macros" - "Organize macros..." - "OOo Basic":
* rest the mouse pointer over the "Assign..." button until the extended help tip
is shown
* move the mouse pointer *fast* over the other three buttons under this: their
extended tip will appear

Another case is the menu "File" - "Recent documents": this behavior happens not
only if you travel over the recent documents list, try resting at the beginning
of one recent document, and then move the mouse pointer horizontally over the
item; EVERY TIME you move the mouse, it's like a tooltip window is closed and
another one created.
Comment 1 Ariel Constenla-Haile 2008-03-10 05:45:37 UTC
Assigned to ab

arielch -> ab: I think this may be related to changes done by the implementation
of the extensible help. Can you please take a look?
Comment 2 Ariel Constenla-Haile 2008-03-10 05:55:32 UTC
Added keywords "oooqa,regression"
Comment 3 ab 2008-03-10 07:59:07 UTC
I doubt that this has anything to do with extensible help. The 
HelpContentProvider only provides the string to be displayed
but doesn't care about how and when it is displayed. Besides
this the same effect can be seen for non extended tips when
moving the mouse pointer over the tool bar where the help sy-
stem isn't involved at all.

Anyway I don't see why this should be a P1. It may be a little
bit annoying, but it's far from beeing an "extremely severe pro-
blem" as described in the priority rules. No freeze, no crash,
not even a limitation of any Office functionality. It does not
even meet the criteria for P2. -> P3

I don't see this as showstopper either, but this should be dis-
cussed by the people that are responsible to decide this.

ab->pl: Is this a VCL problem? Or even a feature and no bug? :-)
Please have a look.
Comment 4 ab 2008-03-10 08:00:14 UTC
P3, next try
Comment 5 philipp.lohmann 2008-03-10 13:08:30 UTC
That's not a regression, that is the fix for issue 77170 which works exactly as
Comment 6 philipp.lohmann 2008-03-10 13:09:05 UTC
Comment 7 Ariel Constenla-Haile 2008-03-10 17:08:21 UTC
pl wrote: "That's not a regression, that is the fix for issue 77170 which works
exactly as designed."

IMHO in toolbars and menus this isn't very annoying, as you do not stay working
there (although the tooltip position depends on the mouse pointer position, and
it *may* in fact hide completely the text if the cursor is at the beginning of
the menu item).

But if I reproduce this in a form document or a dialog where I stay working in
(typing something for example), it is very annoying to have to move the cursor
every time a tooltip is shown disturbing my work to make it disappear.

So IMHO this new "feature" is very annoying and not the best user experience
ever (at least when this feature appears in a working context, in dialogs and

But may be I'm wrong, and it's just my impression.
So I think this issue needs the opinion of someone from the UX team.

Please sorry me if I wasted your time.
Comment 8 frank.loehmann 2008-03-17 17:48:52 UTC
FL: I have reopened the issue to see if there is any other (negative) feedback
in OOo beta.
Comment 9 frank.loehmann 2008-03-17 17:49:24 UTC
set owner
Comment 10 philipp.lohmann 2008-03-31 10:03:00 UTC
Comment 11 Mathias_Bauer 2011-02-09 11:55:04 UTC
Frank, any news? Is it still necessary to keep the "regression" or can we close
this issue?
Comment 12 frank.loehmann 2011-02-10 11:38:40 UTC
@MBA: This change is very useful to explore toolbars, but I doubt that it is
good for extended tool tips and inside documents too.  

Unfortunately tool tips shown inside a document have inherited the new behavior.
So once a tool tip is shown (i.e. inside a Writer table 'Adjust table row') the
tool tip shows up on moving the mouse over the table again and again. I think
here the new behavior is annoying and should be suppressed.

Now, after fixing issue 77170, also extended tool tips are shown constantly once
they have been shown on an item. This has been changed although it has not been
originally requested in that issue. On toolbars this might be helpful too, but
in menus and dialogs the constantly shown extended tips hide content and are
very annoying.  

I propose to limit the new exploring behavior to toolbars only. If the tool tip
does not know about its location, then we should disabled the new behavior for
extended tool tips.
Comment 13 frank.loehmann 2011-03-16 10:02:20 UTC
Reassigned to MBA.
Comment 14 Mathias_Bauer 2011-03-17 15:50:55 UTC
@pl: as you have implemented the feature for toolbars, can you change it in the way fl suggested?
Comment 15 Rob Weir 2013-07-30 02:19:34 UTC
Reset assignee on issues not touched by assignee in more than 2000 days.
Comment 16 Tal 2014-06-04 16:22:12 UTC
I find this issue annoying on AOO 4.1, Win 7, too. 
hovering menu items cause extended tips to show IMMEDIATLY, and it interferes  reading/scanning the next menu items. 

Please allow 0.5-2.0 seconds before showing [extended] tips while hovering items, across all AOO. Issue 77170 requested that tooltips should be shown "instantly" because they didn't show for "too long". The solution is somewhere in the middle. 

From my experience, Windows tooltips show after .5-1.0 seconds; Mac OS show tooltips after a longer time, 2-3 seconds.

According to the documentation, one can only toggle Extended Tips, but not to control their appearance offset (=delay).

Since Extended tips are a default feature (?) in AOO 4.1, Priority should be set at P3 or higher, TMHO.
Comment 17 Ariel Constenla-Haile 2014-06-05 12:16:03 UTC
(In reply to Tal from comment #16)
> Since Extended tips are a default feature (?)

I cannot reproduce this. The option is still in the default value, false:

Did you try with a clean profile without migrating from previous 3.*?

You can use -env:UserInstallation=<dir. url> to test, on *nix:

~]$ /opt/openoffice4/program/soffice -env:UserInstallation=file:///tmp/aoo-test

On Window, run cmd.exe and invoke <path to \>soffice.exe with -env:UserInstallation=file://<path to some writable location>
Comment 18 Tal 2014-06-06 21:11:12 UTC
(In reply to Ariel Constenla-Haile from comment #17)
> (In reply to Tal from comment #16)
> > Since Extended tips are a default feature (?)
> I cannot reproduce this. The option is still in the default value, false:
> org/openoffice/Office/Common.xcs?revision=1591060&view=markup#l3449

I might be wrong though, and extended tips ARE NOT default, after all. 
But, turning them on makes it annoying because they are immediatly shown, with no delay. That's the issue's main point.