Issue 8933 - make a guided IssueZilla helper similar to the one uses
Summary: make a guided IssueZilla helper similar to the one uses
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Bugzilla (show other issues)
Version: current
Hardware: All All
: P3 Trivial with 1 vote (vote)
Target Milestone: ---
Assignee: issues@www
QA Contact: issues@www
Keywords: oooqa
Depends on:
Reported: 2002-11-04 00:33 UTC by brant
Modified: 2008-05-17 23:56 UTC (History)
7 users (show)

See Also:
Latest Confirmation in: ---
Developer Difficulty: ---

Bugzilla Helper (slightly modified original) (12.53 KB, application/zip)
2002-11-15 03:41 UTC, brant
no flags Details
mostly functional helper (6.35 KB, application/zip)
2002-11-17 00:33 UTC, brant
no flags Details
almost publishable (JS problem) (8.83 KB, application/zip)
2002-11-17 22:36 UTC, brant
no flags Details
helper.html updated in this file. No JS file included. (3.80 KB, application/octet-stream)
2002-11-18 06:25 UTC, prgmgr
no flags Details
Updated HTML & JS to fix issues/bugs (8.88 KB, application/octet-stream)
2002-11-18 07:27 UTC, rbywater
no flags Details

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Description brant 2002-11-04 00:33:27 UTC
A guided IssueZilla would make sure reporters check for duplicates and help to
create useful bug reports.
Comment 1 brant 2002-11-11 22:55:26 UTC
If this report isn't helpful, it is testimony to how a guided
IssueZilla helper would help improve initial reports.
Comment 2 lsuarezpotts 2002-11-14 08:15:52 UTC
currently we have *many* docs guiding people on how to use IZ.
But more may be better, and the last doc out there was written two
years ago, at the least.
Would you want to help coordinate an update to the document?
the only problem is that we do not have direct control over the IZ
templates. We can, however, specify what is to be included and then
have those added. 
Comment 3 brant 2002-11-15 00:40:33 UTC
I'll contact the maker of the BugZilla Helper and find out if it could
be easily modified to use with IssueZilla.  I think it is included in
new BugZilla builds, but an upgrade to IssueZilla is probably no too
soon.  Message sent to
Comment 4 brant 2002-11-15 03:41:31 UTC
Created attachment 3599 [details]
Bugzilla Helper (slightly modified original)
Comment 5 brant 2002-11-15 03:45:17 UTC
I just attached what I could find of the old Bugzilla Helper.  I have
already started to try modifying it.
Comment 6 lsuarezpotts 2002-11-15 06:53:24 UTC
the issue here is that we can replace the simple html files (or add to
them) that are in the www project but as I mentioned not without some
difficulty the one that is in the /issues/ directory, which is where
the guide would live.

As I mentioned, then, we can present this to CollabNet for inclusion
in IssueZilla.
I'll ask the UI people there how feasible it is.
Comment 7 brant 2002-11-15 11:23:17 UTC
From Gerv:
I assume you mean the old JavaScript-based version of the Bugzilla
Helper? The new one is a template for the template system, and so
would need a complete rewrite to work with non-templatised Bugzillas.

I have no idea whether it would be easy. IssueZilla was forked from
Bugzilla a long time ago, and Bugzilla has moved on a great deal since
then. It would give me great pleasure than seeing OpenOffice join the
Linux Kernel, KDE, Gnome, Red Hat and others in using an up-to-date

But, having said that, you are welcome to try :-)
Comment 8 brant 2002-11-17 00:31:16 UTC
I am adding the QA list to this since they may want to be involved in
creating the helper.
Comment 9 brant 2002-11-17 00:33:19 UTC
Created attachment 3623 [details]
mostly functional helper
Comment 10 brant 2002-11-17 00:38:53 UTC
The IssueZilla helper is mostly functional.  The HTML needs some
cosmetic changes.  I also need to finish adding the
component/subcomponent lists to the JS.  Other than that, I think it
is finished.  Could somebody test it and let me know of any problems.
 Make sure you are logged in first.

Also, what is the HTML standard for the site?  Is it HTML 3.2, 4.01,
or XHTML 1.0?  Or is it something else?  Currently, the HTML is 4.01

Suggestions are requested.
Comment 11 brant 2002-11-17 22:36:15 UTC
Created attachment 3631 [details]
almost publishable (JS problem)
Comment 12 prgmgr 2002-11-18 06:24:50 UTC
Big overhaul of the HTML code.  I'm not a HTML expert so users beware.

Submitted for owner and community approval.

Summary:       Focus this form for quick and simple issue entry.
               Adapt it for

Known issues:  <span> tags are not properly implemented.
               I don't have enough information about the styles that
               IZ uses and there are a few new ones that may need 
               to be added.

               <option> and other form elements may have the wrong
               keys.  I don't have the list of options names that IZ

               Spell checking.  Sorry ran out of time, so this
               document hasn't been spell checked.
               "Sanity" checking.  Grammer, punctuation, consistence
               and other "spit and polish" elements has not been
               thoroughly worked on.

               HTML verification.  Sorry ran out of time, so this
               document hasn't been run through Tidy or some other
               HTML validation tool.

               Browser compatibility.  Just checked on IE 5.5.

Changes:       Major changes to the text inside the HTML.  Branded
               the product.  Reduced verbosity.  Reduced technical
               terms.  Focused intent and action.  Provided guided
               feedback to the user on the various stages of the
               process.  Added text effects ( bolding ) to key
               points of importance.  When appropiate, shortened and
               simplified all comments.

               The layout of HTML elements was completely reworked.
               Added more whitespace to increase readability.  Added
               consistent aligment of form elements by embedding
               elements inside tables.  Eliminated redundant entries.
               Changed flow orientation of form elements to provide
               top - down - left - right reading consistency and flow.

               Shortened drop down options lists and arranged 
               elements in lists in "guestimate" order of popularity:

               Component:  Only key components listed.
               Version:    Only current version, one version behind
                           current version and developer build version
               Hardware:   Shortened list to only supported platforms.
               OS:         Shortened list to only supported OSes.
               Issue Type: Shorted list to defect, enhancement and
               Summary text area broken out into a separate area.
               Summary text area was reduced to one line.

               Description area was seeded with template/skeleton
               questions to help user fill in the description.

               Removed "reproducibility" and "extra information"
               fields.  Not used in IZ.

               Removed URL form element.  Usually not required and
               adds to presentation clutter/noise.

That's all for now.
Comment 13 prgmgr 2002-11-18 06:25:35 UTC
Created attachment 3637 [details]
helper.html updated in this file.  No JS file included.
Comment 14 prgmgr 2002-11-18 06:32:51 UTC
One more comment, I left out Tru64 in the OS drop down list because I 
don't know if the IZ db supports it.
Comment 15 rbywater 2002-11-18 07:27:30 UTC
Created attachment 3638 [details]
Updated HTML & JS to fix issues/bugs
Comment 16 rbywater 2002-11-18 07:31:48 UTC
Have made changes to both the HTML & JS.

* Fixed HTML 4.01 Strict compatibility issues by running through W3 
* Changed <LI> tags to use tables instead - doesn't allow for 
automatic numbering but should hopefully help with having it 
displayed the way intended (note that this is only an idea I have - 
please feel free to put it back the way it was if required :) )
* Removed <LABEL> tag as a) it didn't confirm to HTML 4.01 Strict 
standard and b) didn't seem to do anything anyway (not on IE6 
anyway - perhaps someone can tell me what it was meant to do :) )
* Spell checked

* Altered case statements to work (changed "Case" to read "case")

Please feel free to let me know if the changes I've made are a) 
unnecessary, b) silly, c) don't work d) etc.
Comment 17 scarr 2002-11-19 16:41:19 UTC
Are we planning on putting these on the QA site?  If so I can add this
as CVS under the IssueZilla area of the QA site.
Comment 18 lsuarezpotts 2002-11-19 19:19:11 UTC
scott, you are more than welcome from my perspective to include this
in QA. I can see if I can add this to IZ in general. 
But if we do include it there, PLEASE let me know so I can link to it
and any other good document. (Actually, send me or file an IZ to me
listing such docs...)
Comment 19 scarr 2002-11-27 15:30:05 UTC
The files have been added to the qa index.html and the CVS.  Keep in
mind, the file is called helper.html instead of helper.htm.  

Let me know if you need any changes.

have fun...
Comment 20 stx123 2002-11-27 19:07:10 UTC
That's a good start.
Some quick comments:
- OpenOffice should be changed to
- Keyword search doesn't work
- main components should be wordprocessor, spreadsheets, drawing,
- platforms/OSs should be the ones we support
- there are references to BugZilla and Should they be
replaced (with giving credit).

I haven't tried to submit. That will be my next lesson...
Comment 21 prgmgr 2002-12-01 15:58:33 UTC
Big thanks to Scott for all his work.

As requested by me, Scott has removed the form from the QA index 
site.  It wasn't GA yet, and it was the wrong version.  The team has 
made significant improvements to the form in the latest version.

The project is also now tracked in CVS at the QA site.
Comment 22 scarr 2002-12-01 16:46:03 UTC
Jumped the gun a little there, I guess.  :-)

Oh well, the form looks good.  

For testing purposes, you can find the page at:

Have fun...
Comment 23 Joost Andrae 2003-03-11 11:50:42 UTC
Joost: The version numbers within the section "Component and Version"
contain old values. Version 1.02 and 1.1 Beta ( eq. 644) are missing.
Could somebody update this ?
Comment 24 Joost Andrae 2003-04-23 13:20:34 UTC
JA: is there any update on this item ?
Comment 25 brant 2003-04-23 23:01:07 UTC
I've sort of come to a halt on this.  If somebody else wants to work
on it, they can.  To work properly, I think it will have to use the
original JavaScript methods to open a bug report.  Otherwise, the
submitted bug will have no reporter assigned to it.
Comment 26 lsuarezpotts 2003-04-24 05:24:14 UTC
can I recommend that we actually put this on hold until we see what exactly the new 
IZ will be like? we will also have another issue tracker to play with; both are better 
than what we currently have.

If we are have hit the major elements and have *now* a doc that addresses most user 
needs, then let's go with it. 
Comment 27 Martin Hollmichel 2004-02-25 11:27:13 UTC
I think some work happened in the meantime, can you please review the current
status ?
Comment 28 Joost Andrae 2004-02-25 14:22:34 UTC
JA: Version information needs still to be updated if this helper will be used as
default helper app.
Comment 29 ace_dent 2008-05-17 21:51:54 UTC
The Issue you raised has been marked as 'Resolved' and not updated within the
last 1 year+. I am therefore setting this issue to 'Verified' as the first step
towards Closing it. If you feel this is incorrect, please re-open the issue and
add any comments.

Many thanks,
Cleaning-up and Closing old Issues
~ The Grand Bug Squash, pre v3 ~
Comment 30 ace_dent 2008-05-17 23:56:20 UTC
As per previous posting: Verified -> Closed.
A Closed Issue is a Happy Issue (TM).