Apache OpenOffice (AOO) Bugzilla – Issue 90698
Automatic Update Installation Fails Due to Files Being Used by Explorer.exe
Last modified: 2013-08-07 15:26:05 UTC
- Running OOo 2.4 on Vista Ultimate; No Quickstarter. No ActiveX Control. No Mozilla Plugin. - Just opened one Writer window - didn't type anything. - Automatic update check found new version (2.4.1). - Followed instructions on screen to download and install the update. - Writer window was closed automatically. Installation started with correct module pre-selection & install directory (same as in OOo 2.4). - On "Validating Install" progress is at about 75%, error message tells me I need to close Windows Explorer to continue: Files in Use; Some files that need to be updated are currently in use. The following applications are using files that need to be updated by this setup. Close these applications and click Retry to continue. Windows-Explorer (Process Id: 1172). I cannot run the 2.4.1 installer successfully. That's why I set this to P2 - though I understand P3 may be worth debating. I am available for debugging on my system on Monday, June 16.
OF: I've tried three times on Vista. OOo 2.4.1 installs like charm. No such warning that the explorer needs to be closed. On XP the same: No warning. At least the warning comes from the OS. I don't see a chance to suppress such warnings and it's dangerous too.
Sorry, but the issue still is valid. I keep getting the error message, no matter how often I reboot, etc. Of course I do know how to manually uninstall 2.4 and install 2.4.1. But that's not what this issue is about. I still am available for a debugging session on my laptop, where I can reproduce this issue with 100% fidelity.
No doubt that you know how to install an Office. I've never written that I've installed plain OOo 2.4.1. I've always have made the update. I've never got such a message. @ is: Please take the chance to debug on the laptop.
The tests showed, that the uwinapi.dll was used by the Windows Explorer. After reboot and not starting the Explorer, the problem did not occur. Further tests are needed: What happens if "Ignore" in the Windows Installer dialog?
There is not much we can do, if Vista does not want to release uwinapi.dll. So I set target 3.x. Perhaps we can find a solution in future, perhaps "Ignore" is the simple solution.
*** Issue 91161 has been marked as a duplicate of this issue. ***
*** Issue 91185 has been marked as a duplicate of this issue. ***