Apache OpenOffice (AOO) Bugzilla – Issue 125567
In slideshow mode, fatal error: SEH Exception ACCESS VIOLATION
Last modified: 2016-03-20 20:40:51 UTC
Open this presentation: http://oooforum.free.fr/fichiers/CHOCOLAT_SHOW.odp (5 Mb) Run in slideshow mode After some slides, crash with an SEH exception error. This error occurs only on WinXP and randomly. Maybe if you run the slideshow too fast.
Also crashing on Linux-32: AOO411m6(Build:9775) - Rev. 1617669 2014-08-13 09:23 - Linux i686 Increased memory to 30MB for OpenOffice as a precaution. I did not change memory per object. Oddly, it seems to crash at different slides each time.
For information I don't reproduce the bug with LibreOffice 4.2.6.2 Build ID: 185f2ce4dcc34af9bd97dec29e6d42c39557298f
Tested on Windows 7 and Apache OpenOffice 4.1.1. ________ Using default values for Tools > Options > OpenOffice > Memory In particular : Graphics cache Use for OpenOffice = 20 MB Memory for Object = 5.2 MB In slideshow, after a variable number of slide changes with the buttons, OpenOffice crashes. In practice, I cannot explore the entire show without crash. _____ New values for Graphics cache : Use for OpenOffice = 50 MB Memory for Object = 10 MB OpenOffice crashes, but only after many slide changes through the entire slideshow. It is still a problem because the slideshow is continuously used by the bystanders of an exhibition.
*** Issue 125786 has been marked as a duplicate of this issue. ***
The crash occurs on any presentations file including those imported from Word (office 12) and Word Perfect (X7)
I have experienced this fatal error using Windows 8.1. I had no problems with OpenOffice 4.1.0, only since the latest update 4.1.1
For the record, I can't confirm the crash on Linux 64 bit. I can run oooforum's slideshow (manually with F5 then PageDown or PageUp) three times (first slide to last slide, then backwards, then again first to last) and I don't see any crashes. Of course, since also those who can reproduce the crash observe it on different slides, this doesn't mean much. If someone else has a smaller file that always crashes, we can probably narrow down the problem better.
(In reply to Andrea Pescetti from comment #7) > For the record, I can't confirm the crash on Linux 64 bit. Maybe, but under WinXP we (more 3 persons on french forum) have this error. According comment #3, under Win7? But bmarcelly don't specify exact version (x86 or x64).
Can confirm the bug under Windows 7 64bit.
(In reply to jolatt from comment #9) > Can confirm the bug under Windows 7 64bit. Sorry, running the ODP attached without problem under Win7 x64 Pro.
I have seen this problem on both Win 8.1 Pro 64 bit and Win 7 64 bit. I was using AOO411m6(Build:9775) - Rev. 1617669 I removed some high resolution images from a talk to get around the problem, and I no longer have a file which crashes. Sorry about this.
Dear users, You must test with the ODP file in my 1st comment. Please attach a screenshot of error encountered and provide details of your operating system.
No crash on Linux 64 bit (Ubuntu 14.10)
Created attachment 84283 [details] screengrab of fatal error
Created attachment 84284 [details] screengrab of programme crash
Just tested with Chocolat_Show.odp, using a Samsung laptop running Windows 8 Pro 64bit, with an Intel Pentium CPU B950 @ 2.10 GHz, 4Gb RAM and an Intel HD Graphics adapter with 32Mb dedicated memory and 1632Mb shared. The slideshow has consistently failed on slide 12, whether running through the slides fast or slow. The programme also crashes consistently at slide 22 when moving through the slides in editing mode.
I confirm the crash when viewing slide 12 on win7 with OO 4.1.1
I downloaded Apache Open Office version 4.1.1 only yesterday. Previously had version 3.3. I too received the error box: SEH Exception: ACCESS VIOLATION. Until now never had a problem with the previous version 3.3. I have a slide presentation with 188 slides, mostly photos, but also text. I have a HP Pavilion dv7 with 6GB ram Intel Core i7 processor 64-bit. I split the file into two files, one with 90 slides and one with 98 slides in the hope the files would be small enough that Apache's software could handle it, but to no avail. If Apache cannot fix the problem, I see two options: Try to download version 3.3, if it is still available, or save the presentation in Power Point format, suffix ppt, and then download PowerPoint viewer, which is free. Quite irritating. Last year I had a presentation with 218 slides about Belgium, and it worked flawless.
It doesn't crash if I set: Graphic cache: Use for Openoffice: 100 MB Memory per object: 10 MB
With OO 4.1.1: Increasing the RAM doesn't solve the problem. I have a presentation here with 26 pages an lot's of pictures. Size is 55 MB. When I increase the RAM Impress crashes somewhere later, but it crashes each time, the presentation is showed. Then I installed 4.1.0. No problem with this version of OO.
Confirmed April 30, 2015 Slide Show Mode Version 4.1.1 Hardware: Windows 7 Pro, 64-bit i7 CPU, 8 threads Installed RAM 8 GB NVIDIA GeForce GTX 660 Similar looking appearance seen on my machine as shown in Tony Cox's screen captures. Slide Creation Mode Additionally, program frequently crashes during slide creation mode. Suspect memory issue as larger graphics when left in a slide before duplication of that slide results in certain program failure. Removing larger image allows duplication without crash.
Created attachment 84772 [details] Impress Crash (ACCESS VIOLATION) Choc Slideshow Confirmed: June 6, 2015 Slide Show Mode Version: 4.1.1 Hardware: Windows Vista Home Premium SP2, 32-bit Intel Core 2 Duo T7300 @ 2000MHz Installed RAM 2 GB NVIDIA GeForce 8400M GS Choc Slideshow crashes with ACCESS VIOLATION when run in slideshow mode. Saving Choc Slideshow as PPT file and running slideshow in Microsoft PowerPoint Viewer works fine.
My symptoms are a little different than what others have described. 1. I had to download a presentation template. It is a .pptx file. OpenOffice crashes immediately on opening it. 2. I had someone else open it and save as on .odp file. I can open this file, but it crashes if I go a few pages down. I tried deleting the problem page, but the problem just moved to a different page. 3. OpenOffice works correctly for other files; always fails for this file. 4. I tried renaming my profile folder as described elsewhere: there was no improvement.
(In reply to Pedro from comment #23) > My symptoms are a little different than what others have described. Little different means not the same problem See comment 12
*** Issue 126533 has been marked as a duplicate of this issue. ***
I am using this for presentation in a church. This issue HAS TO be resolved or I will be forced to do something else. Anything you can do to help will be greatly appreciated. Thanks
@ (In reply to Ronn Jones from comment #26) > or I will be forced to do something else. Anything you can do to help will > be greatly appreciated. Thanks Read comment 6
I try with latest build 4.1.2 under WinXP and surprise: I was not able to reproduce this crash. Seems to be solved! Other users could test and report it has been fixed?
Do people still have the issue with the new OpenOffice 4.1.2? While we didn't target this bug specifically, we applied generic memory allocation improvements and other stability fixes, so it is good to recheck. [@oooforum: My comment overlapped with yours, and it seems to be good news!]
No news from author since +30 days = good news. Closed as fixed
Apparently verified as fixed so CLOSE.