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Bug 68967

Summary:	beta 2 installer fails
Product:	installer	Reporter:	therealevilted <therealevilted>
Component:	Code	Assignee:	mslama <mslama>
Status:	RESOLVED DUPLICATE
Severity:	blocker	CC:	jchalupa
Priority:	P2
Version:	5.x
Hardware:	PC
OS:	Windows XP
Issue Type:	DEFECT	Exception Reporter:
Attachments:	Output from -is:log provided by reporter

Description therealevilted 2005-11-18 19:48:47 UTC

The latest beta 2 of the IDE fails to install on Windows XP.
Repeated clean install several times but it gets to a screen in the wizard
containing nulls and cannot finish the installation.


JDK 1.5.05
Windows XP Professional, fully patched.

Comment 1 mslama 2005-11-21 12:00:43 UTC

Use command line option -is:extract. It will extract setup.jar. Then run "java
-Dis.debug=1 -jar setup.jar" from console. Please attach output here.

Comment 2 mslama 2005-11-28 16:19:56 UTC

Cannot reproduce. Please reopen when you add more info. Thanks. Closing as
WORKSFORME.

Comment 3 mslama 2005-11-29 08:33:06 UTC

Please try to delete directory "C:\Program Files\Common Files\InstallShield". It
could be the same problem as in issue #67530.

Comment 4 mslama 2005-11-29 09:24:49 UTC

Created attachment 27373 [details]
Output from -is:log provided by reporter

Comment 5 mslama 2005-11-29 09:36:21 UTC

I just found provided output is from running setup.jar. Anyway it is not clear
why reported problem happens. Please try to clean directory "C:\Program
Files\Common Files\InstallShield" if it helps or not. I will report this problem
to InstallShield.

Comment 6 mslama 2005-11-29 10:04:50 UTC

Looks like dupl of issue #67530.

Comment 7 mslama 2005-11-29 10:05:13 UTC


*** This issue has been marked as a duplicate of 67530 ***

Comment 8 mslama 2005-11-29 12:09:56 UTC

Correction: Try to clean directory "C:\Program
Files\Common Files\InstallShield\Universal". Directory "C:\Program
Files\Common Files\InstallShield" could contain also other things besides
installer cache stored in Universal dir.