Issue 122928

Please attach document that causes crash when exported as PDF.

Created attachment 81231 [details]
Committee Minutes

This is only one of several .odt files I tried - all with the same result. Thanks for your help!

Export as PDF OK in Rev. 1503704 Win 7.

Have you modified the default settings at File - Export as PDF... ?

(In reply to Edwin Sharp from comment #3)
> Export as PDF OK in Rev. 1503704 Win 7.
> 
> Have you modified the default settings at File - Export as PDF... ?

Yes, I set JPEG compression at 85%, image resolution 150 DPI

Export still OK with these settings.

(In reply to Edwin Sharp from comment #5)
> Export still OK with these settings.

Good of you to check. The original files arrive as MS .doc and I save as .odt - could that make any difference? I've gone back to OO 3.4.1 for now as I need this all the time ...

If DOC exported OK, then yes.
Have you tried 4.0 with PrimoPDF or PDFCreator?

(In reply to Edwin Sharp from comment #7)
> If DOC exported OK, then yes.
> Have you tried 4.0 with PrimoPDF or PDFCreator?

Never felt the need before but thanks for the suggestions! Will look into them ...

I can reproduce this problem if the "Embed this document inside the PDF" option is enabled, but not when it is disabled. The option is available in the "File -> ExportAsPDF" menu.

(In reply to hdu@apache.org from comment #9)
> I can reproduce this problem if the "Embed this document inside the PDF"
> option is enabled, but not when it is disabled. The option is available in
> the "File -> ExportAsPDF" menu.

Interesting ... ! Unfortunately I didn't instruct anything to be embedded, however.

(In reply to joanstonham from comment #10)
> (In reply to hdu@apache.org from comment #9)
> > I can reproduce this problem if the "Embed this document inside the PDF"
> > option is enabled, but not when it is disabled. The option is available in
> > the "File -> ExportAsPDF" menu.
> 
> Interesting ... ! Unfortunately I didn't instruct anything to be embedded,
> however.

Please try the "File -> ExportAsPDF" menu item and verify the checkbox next to "Embed this document inside the PDF". Does it crash regardless on whether it is enabled or disabled?

(In reply to hdu@apache.org from comment #11)
> (In reply to joanstonham from comment #10)
> > (In reply to hdu@apache.org from comment #9)
> > > I can reproduce this problem if the "Embed this document inside the PDF"
> > > option is enabled, but not when it is disabled. The option is available in
> > > the "File -> ExportAsPDF" menu.
> > 
> > Interesting ... ! Unfortunately I didn't instruct anything to be embedded,
> > however.
> 
> Please try the "File -> ExportAsPDF" menu item and verify the checkbox next
> to "Embed this document inside the PDF". Does it crash regardless on whether
> it is enabled or disabled?

Yes, sadly it still crashes whether embedding is enabled or not. I've just tried another PC with exactly the same result. This one is Win 7, 32-bit instead of 64-bit, if that makes any difference. Immensely grateful for your persistence ...

I can not reproduce the crash when exporting the given document to PDF on my Windows 7.

But there is a crash in the export to PDF when the export is triggered from the 'page preview' - see bug 122868

@joanstonham:
Do you reproduced the crash in standard view or the in page preview or in both?

(In reply to Oliver-Rainer Wittmann from comment #13)
> I can not reproduce the crash when exporting the given document to PDF on my
> Windows 7.
> 
> But there is a crash in the export to PDF when the export is triggered from
> the 'page preview' - see bug 122868
> 
> @joanstonham:
> Do you reproduced the crash in standard view or the in page preview or in
> both?

No, I've never tried export from page preview - I always use the standard page view. Thanks for persevering ...

do you have PDF/A-1a enabled?
this could be a duplicate of bug 123409

attachment 81231 [details] has image in background

does it crash with files which don't have the draft image in background?

(In reply to Prosper Uniger from comment #15)
> do you have PDF/A-1a enabled?
> this could be a duplicate of bug 123409
> 
> attachment 81231 [details] has image in background
> 
> does it crash with files which don't have the draft image in background?


(1) No, I never have PDF/A-1a enabled.

(2) Save to PDF works perfectly with 'draft' removed - I'm glad you've located the problem :-)

(3) However, the 'draft' is not a background but a pasted overlay (the document comes to me like this) so I'll need to find another way to recreate the effect ...

Confirmed on Windows 7, 64 bits.
Unrelated to hybrid PDF ("Embed this document inside the PDF").

New user profile, settings not imported from previous versions.
- Export with default settings: no crash
- Export selecting PDF/A-1a: crash
- Export unchecking PDF/A-1a but checking "Tagged PDF": crash


@joanstonham: please export to PDF using the PDF Dialog (menu "File" - "Export as PDF..."). Is "Tagged PDF" checked when exporting crashes? Unchecking this option is likely to workaround the crash.

If you check "PDF/A-1a", "Tagged PDF" will also be checked.

Stack trace is the same as in attachment 81737 [details] for Bug 123452

@hdu: see Bug 123452 Comment 2

*** Issue 123452 has been marked as a duplicate of this issue. ***

Still reproducible with  "AOO 4.1.0-Dev – English  UI / German locale - [AOO410m1(Build:9750)  -  Rev. 1525917 - 2013-09-25]" on German WIN7 Home
Premium (64bit)", own separate user profile, because of incomplete LCo selector (Bug 123063) no correct information can be left.

Same root cause as bug 123409: an invalid iterator was dereferenced.

*** This issue has been marked as a duplicate of issue 123409 ***

(In reply to Ariel Constenla-Haile from comment #17)
> Confirmed on Windows 7, 64 bits.
> Unrelated to hybrid PDF ("Embed this document inside the PDF").
> 
> New user profile, settings not imported from previous versions.
> - Export with default settings: no crash
> - Export selecting PDF/A-1a: crash
> - Export unchecking PDF/A-1a but checking "Tagged PDF": crash
> 
> 
> @joanstonham: please export to PDF using the PDF Dialog (menu "File" -
> "Export as PDF..."). Is "Tagged PDF" checked when exporting crashes?
> Unchecking this option is likely to workaround the crash.
> 
> If you check "PDF/A-1a", "Tagged PDF" will also be checked.
> 
> Stack trace is the same as in attachment 81737 [details] for Bug 123452
> 
> @hdu: see Bug 123452 Comment 2

I'm sorry to report that "Export as PDF..." still crashes with "PDF/A-1a" checked - whether I uncheck "Tagged PDF" first or not.

I am still working with 4.0.0


(In reply to Ariel Constenla-Haile from comment #17)
> Confirmed on Windows 7, 64 bits.
> Unrelated to hybrid PDF ("Embed this document inside the PDF").
> 
> New user profile, settings not imported from previous versions.
> - Export with default settings: no crash
> - Export selecting PDF/A-1a: crash
> - Export unchecking PDF/A-1a but checking "Tagged PDF": crash
> 
> 
> @joanstonham: please export to PDF using the PDF Dialog (menu "File" -
> "Export as PDF..."). Is "Tagged PDF" checked when exporting crashes?
> Unchecking this option is likely to workaround the crash.
> 
> If you check "PDF/A-1a", "Tagged PDF" will also be checked.
> 
> Stack trace is the same as in attachment 81737 [details] for Bug 123452
> 
> @hdu: see Bug 123452 Comment 2

(In reply to joanstonham from comment #21)
> 
> I'm sorry to report that "Export as PDF..." still crashes with "PDF/A-1a"
> checked - whether I uncheck "Tagged PDF" first or not.
> 
> I am still working with 4.0.0

If you check "PDF/A-1a", it will crash (because this option also checkes "Tagged PDF").
In order to avoid the crash:
a) make sure "PDF/A-1a" is NOT checked
b) make sure "Tagged PDF" is NOT checked

(In reply to Ariel Constenla-Haile from comment #22)
> (In reply to joanstonham from comment #21)
> > 
> > I'm sorry to report that "Export as PDF..." still crashes with "PDF/A-1a"
> > checked - whether I uncheck "Tagged PDF" first or not.
> > 
> > I am still working with 4.0.0
> 
> If you check "PDF/A-1a", it will crash (because this option also checkes
> "Tagged PDF").
> In order to avoid the crash:
> a) make sure "PDF/A-1a" is NOT checked
> b) make sure "Tagged PDF" is NOT checked


Got there at last - this works :-) Thanks so much for sorting me out. I'm amazed and grateful for all the work that goes into OpenOffice. JS