Bug 7912 - Mail from sanmarinoviaggivacanze.com blocked from SpamAssasin
Summary: Mail from sanmarinoviaggivacanze.com blocked from SpamAssasin
Status: RESOLVED INVALID
Alias: None
Product: Spamassassin
Classification: Unclassified
Component: spamassassin (show other bugs)
Version: unspecified
Hardware: All All
: P2 blocker
Target Milestone: Undefined
Assignee: SpamAssassin Developer Mailing List
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-06-08 09:39 UTC by Gabriele Boschetti
Modified: 2021-06-09 12:06 UTC (History)
4 users (show)


Attachment Type Modified Status Actions Submitter/CLA Status
Mail blocked application/pdf None Gabriele Boschetti [NoCLA]
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Description Gabriele Boschetti 2021-06-08 09:39:46 UTC 
Created attachment 5748 [details]
Mail blocked

Hello.
Our emails are blocked by the SpamAssassin database.
Please check the correctness, as we are a company that operates in the world of tourism and travel.

These are our data:
San Marino Viaggi e Vacanze spa
Via 3 Settembre 99
47891 Dogana - (Republic of San Marino)
www.sanmarinoviaggivacanze.com

Thank you.
Comment 1 AXB 2021-06-08 10:50:31 UTC 
SpamAssassin does not block your email.
SpamAssassin cannot not block your email.
SpamAssassin is software used to classify mail.
We have not control as to what people do with the software

You will need to contact the perople rejecting your mail by alternative means and ask them to accept your mail.

We cannot help you because those systems areno under our control.
Comment 2 Gabriele Boschetti 2021-06-08 13:07:19 UTC 
Ok, the problem is not the sender.

But with this object:
Fwd: Richiesta Gruppo: 100 ADULTI dal 01/10/2021 al 05/10/2021 - Rif. 2021/999311


SpamAssassin reject the mail from a mail of domain sanmarinoviaggivacanze.com and a mail of gmail.com
Comment 3 AXB 2021-06-08 13:26:40 UTC 
INVALID
Comment 4 John Hardin 2021-06-08 20:29:25 UTC 
To expand a bit:

SpamAssassin does not block email, it only scores email. Whether or not the email is blocked is up to the site using SpamAssassin. We have no control over that, and we also have no control over whether the site has custom rules contributing to the "spamminess" score of your messages, or has adjusted the scoring of the base rules.

Please read:

  https://cwiki.apache.org/confluence/display/SPAMASSASSIN/StopBlockingMyMail

In particular: please ask for help on the SpamAssassin Users mailing list rather than continuing the discussion here.
Comment 5 Loren Wilton 2021-06-08 23:50:35 UTC 
While I agree this bug is obviously invalid, I think it is interesting to note that the creator of the bug first listed an Italian company name of

San Marino Viaggi e Vacanze spa

And then gave what appears to be a Subject header of

Fwd: Richiesta Gruppo: 100 ADULTI dal 01/10/2021 al 05/10/2021 - Rif. 2021/999311

He has not, as best I can see, provided either the original message nor the SA scores associated with the message, so it is impossible to determine which rules hit.

But that said, note that the company name contains "Viaggi" and the subject contains "ADULTI". I would suspect that the first might trigger a Fuzzy rule for the obvious blue pills, and the second one might trigger a Fuzzy (or other) rule about adult entertainment. 

Possibly, if we knew which rules triggered, they could use some exclusions for mail in Italian, if that could be detected. 

Of course, lacking the list of rules hit and the actual email to test, there is nothing that can be done.
Comment 6 RW 2021-06-09 12:06:48 UTC 
There's nothing mentioned that triggers any fuzzy rule.