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Bug 89028 - EP Uninstaller Doesn't Work
Summary: EP Uninstaller Doesn't Work
Status: RESOLVED WONTFIX
Alias: None
Product: installer
Classification: Unclassified
Component: Code (show other bugs)
Version: 5.x
Hardware: PC Windows XP
: P3 blocker (vote)
Assignee: Kirill Sorokin
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2006-11-09 14:37 UTC by William Leonard
Modified: 2007-04-26 09:53 UTC (History)
0 users

See Also:
Issue Type: DEFECT
Exception Reporter:

Attachments
EP Installer Error (7.42 KB, application/octet-stream)
2006-11-09 14:38 UTC, William Leonard 		Details
Install / Uninstall Logs (17.98 KB, application/octet-stream)
2006-11-10 18:33 UTC, William Leonard 		Details
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Description William Leonard 2006-11-09 14:37:33 UTC 
The Entperprise Pack uninstaller doesn't appear to do anything. The uninstaller
runs for just a few seconds and all of my clusters are still in the NetBeans
directory. On re-installation, you get an error "It appears that the Enterprise
Pack is already installed in the selected location, remove the conflicting
folders (soa1, uml3, xmltools1, identity1) and try again" (see attached screen
shot). But even after doing that, on-reinstall, the SOA category did not appear
in my new projects dialog. I ended up uninstalling NetBeans and the application
server and starting from scratch, but even that faild to work. Finally, I
realized I needed to delete my userdir.
Comment 1 William Leonard 2006-11-09 14:38:00 UTC 
Created attachment 35923 [details]
EP Installer Error
Comment 2 Sergey Lunegov 2006-11-10 07:15:08 UTC 
Brian, would youplease attach install and uninstall logs ?
They are located in C:\Documents and Settings\%USER%\Local Settings\Temp.  And
file name should be netbeans-5_5-uninstallation-%DATESTAMP%.%SOMEDIGIT%.log
Comment 3 William Leonard 2006-11-10 18:33:59 UTC 
Created attachment 35974 [details]
Install / Uninstall Logs
Comment 4 William Leonard 2006-11-10 18:35:17 UTC 
I've attached the install logs from 26 Oct and in the uninstall and reinstall
logs from 03 Nov. Regards, Brian.
Comment 5 Kirill Sorokin 2006-11-10 19:54:04 UTC 
Please use installer|enterprise component for EP installation-related issues.
Comment 6 dlipin 2006-11-15 09:08:21 UTC 
Seems to be a well-know issue with InstallShield database. Sometimes it corrupts 
because of unknown reasons. We saw a lot of variants of the issue but 
unfortunately no dependencies were determined.

The possible solution is to manually delete it at %SystemDrive%\Program 
Files\Common Files\InstallShield\Universal. After that you also need to manually 
all Enterprise Pack files (as well as AppServer directory if you have selected 
to install bundled AS). After that you can reinstall EntPack and 99% possibility 
that the uninstaller would now works fine.
Comment 7 Kirill Sorokin 2006-11-17 06:31:03 UTC 
bleonard, did the proposed solution work for you?
Comment 8 William Leonard 2006-11-17 15:58:00 UTC 
Sorry, I haven't tested it yet (I haven't had the need to uninstall :-) ). I'll
give it a try and let you know. Brian
Comment 9 Kirill Sorokin 2007-04-26 09:53:55 UTC 
Since this issue is no longer relevant, closing as WONTFIX. Please file further
issues against the NBI-based installer.