Apache OpenOffice (AOO) Bugzilla – Issue 104994
Internal Error 2908 and Error 1935 upgrading OO.o from 3.1 to 3.1.1
Last modified: 2010-07-12 12:51:31 UTC
During the OpenOffice.org upgrade install from 3.1 to 3.1.1 on Windows XP, ten dialog boxes appear, reporting Internal Error 2908, followed by one dialog box, reporting Error 1935. What I did to try to get around the problem: - ran the installer file again - downloaded and ran the installer file again - deleted the registry key AD95649F068525549B26938D7D18FEA7 per advice in the OO.o forums - looked for (but did not find) MSCOREE.DLL in WINDOWS\SYSTEM32 per advice in the OO.o forums (there was one in WINDOWS\ServicePackFiles\i386, and a MSCOREE.TLB in WINDOWS\Microsoft.NET\Framework\v2.0.50727, but I did not fool with those) The URL reported with this issue links to a PNG image of all the error dialog boxes. Best wishes, Edward
Created attachment 64703 [details] Screen shot of all error dialog boxes
worksforme. Virus scanner is blocking installation. Nothing OOo can do here. Temporarily deactivate your virus scanner while installing OOo.
closing issue. Not caused by OOo, but by third-party software like virus scanner or similar that block parts of the installation.
Inventory of software which meets that description on target system: - Spybot SD - Windows Defender - Avast Antivirus The programs listed above were already installed and active prior to the install of OO.o 3.1 (previous release). The 3.1 install completed with no problem, so was apparently unaffected by the presence of these programs. This is according to the build book I maintain. I tried the suggested workaround. I deactivated all of the above and confirmed that I had successfully deactivated them. I performed a line-by-line review of the process tree and the list of running services to be sure all associated processes and services were successfully stopped. When I repeated the install of 3.1.1, I was still able to reproduce the problem. Based on the success of the 3.1 install in the presence of these programs, and based on the failure of the 3.1.1 install in their absence, I doubt that a virus scanner or other similar application is blocking the install. Best wishes, Edward
Sorry for jumping too early - the virus-scanner diagnosis matches an isolated 1935 error, not one in combination with error 2908 Error 2908, according to the MS knowledgebase is causes by a corrupted .NET installations See for example http://support.microsoft.com/kb/930511/en-us and http://support.microsoft.com/kb/929681/en-us The following details in manually reinstalling .NET: http://support.microsoft.com/kb/908077/ http://support.microsoft.com/kb/308096 Please try to fix/repair your .NET installation and report back. Thanks a lot.
Repairing .NET resolved the problem. Thank you!
Thanks everyone for investigating and helping.
*** Issue 111138 has been marked as a duplicate of this issue. ***