Issue 105437 - SMTP server refuses to talk to me
Summary: SMTP server refuses to talk to me
Status: CLOSED FIXED
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Mailing lists (show other issues)
Version: current
Hardware: All All
: P2 Trivial (vote)
Target Milestone: ---
Assignee: Unknown
QA Contact: issues@www
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2009-09-28 20:06 UTC by john.mccreesh
Modified: 2017-05-20 10:29 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description john.mccreesh 2009-09-28 20:06:20 UTC 
The mailserver is rejecting emails I send to @openoffice.org email addresses,
both personal and mailing list:

Sep 28 19:57:37 403lrw postfix/smtp[7504]: D2C8D4E0DF:
to=<floeff@openoffice.org>, relay=cylon2.sjc.collab.net[204.16.104.18]:25,
delay=1022, delays=1021/0.07/0.99/0, dsn=4.0.0, status=deferred (host
cylon2.sjc.collab.net[204.16.104.18] refused to talk to me: 554
cylon2.sjc.collab.net)
Sep 28 19:57:37 403lrw postfix/smtp[7505]: BFCFC4E0ED:
to=<discuss@council.openoffice.org>,
relay=cylon2.sjc.collab.net[204.16.104.18]:25, delay=390952,
delays=390951/0.08/0.98/0, dsn=4.0.0, status=deferred (host
cylon2.sjc.collab.net[204.16.104.18] refused to talk to me: 554
cylon2.sjc.collab.net)

I've been sending emails from the same IP address for the past eighteen months
or so, so I don't know what's going on here.

As I'm in the middle of trying to organise the forthcoming OpenOffice.org Annual
Conference, this needs fixed urgently.

John
Comment 1 stx123 2009-09-28 21:36:35 UTC 
The server log does not mention your IP address. I guess it is needed to track
down the problem. Please add it as a comment in the issue or send it off-list.
Reassigning to support as a heads-up...
Comment 2 john.mccreesh 2009-09-28 21:51:21 UTC 
My IP is 92.235.187.79 - I discovered Spamhaus in their wisdom had added this to
their PBL. I've now got it removed - does Collabnet use Spamhaus? - my emails
still aren't getting though.
Comment 3 Unknown 2009-09-28 23:24:47 UTC 
John

I have requested some information from our Internal engineers. We shall update
you once we get some response from them.

Regards
N Deepak
Technical Support Engineer
CollabNet Inc.
Comment 4 Unknown 2009-09-30 22:17:21 UTC 
John

Our engineers have checked the email logs & found that the emails are getting
though our servers without any errors. Is this issue intermittent? Are you
sending these email from within the site to the users or from your email client
to the users? Let me show you the logs from our side for your information.

Sep 28 18:05:43 s006.sjc.collab.net qmail: [ID 748625 mail.info]
1254186343.823908 starting delivery 4955859: msg 85692 to local
httpd-jpmcc@openoffice.org
Sep 28 19:36:00 s006.sjc.collab.net qmail: [ID 748625 mail.info]
1254191760.459798 starting delivery 4965328: msg 84476 to local
httpd-jpmcc@openoffice.org
Sep 28 19:53:44 s006.sjc.collab.net qmail: [ID 748625 mail.info]
1254192824.207734 starting delivery 4965692: msg 80061 to local
httpd-jpmcc@openoffice.org
Sep 28 21:47:45 s006.sjc.collab.net qmail: [ID 748625 mail.info]
1254199665.621911 starting delivery 4975926: msg 86004 to local
httpd-jpmcc@openoffice.org
Sep 28 21:58:54 s006.sjc.collab.net qmail: [ID 748625 mail.info]
1254200334.936266 info msg 79375: bytes 34013 from <jpmcc@openoffice.org> qp
28397 uid 5000

Regards
N Deepak
Technical Support Engineer
CollabNet Inc.
Comment 5 john.mccreesh 2009-10-01 07:57:03 UTC 
Yes, emails are flowing again. It looks like Spamhaus was the problem.