Issue 105624 - Document open/import problem.
Summary: Document open/import problem.
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: Writer
Classification: Application
Component: open-import (show other issues)
Version: OOO310m9
Hardware: PC Windows Vista
: P3 Trivial (vote)
Target Milestone: ---
Assignee: writerneedsconfirm
QA Contact: issues@sw
URL:
Keywords: needmoreinfo, oooqa
Depends on:
Blocks:
 
Reported: 2009-10-05 18:48 UTC by delorean
Modified: 2009-10-06 09:37 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


Attachments

Note You need to log in before you can comment on or make changes to this issue.
Description delorean 2009-10-05 18:48:12 UTC
After working on a document for a number of hours this day, I shut down my 
laptop and have just recently re-opened it to continue work. The document will 
not open properly and only gives me the message "importing document" at roughly 
10%. It has created a file called ~lock.Jade Fox.doc# (Jade Fox being the title 
of the document).

I can open the file in Microsoft Word on another machine with absolutely no 
problems. I have tried copying the contents of the document into a new document 
and then transferred it back to my laptop. The problem persists.

Thanks.
Comment 1 eric.savary 2009-10-05 21:47:56 UTC
Please attach a sample document.
Comment 2 delorean 2009-10-05 22:59:29 UTC
I'm afraid I cannot attach the document, in the interests of protecting my IP.

Through booting the computer up in safe mode, the program has opened with 
crashing (though it came up as 'not responding' several times), with one whole 
chapter (roughly ten pages) missing. In the place of those chapters are numbers. 
E.g.

44444444444444444444444444444444444444444444444444444444444444444444444444444444
44444444444444444444444444444444444444444444444444444444444444444444444444444444
44444444444444444444444444444444444444444444444444444444444444444444444444444444
44444445555555555555555555555555555555555555555555555555555555555555555555555555
55555555555555555555555555555555555555555555555555555555555555555555555555555555
5555555555555555555555555555555555555555555555555555555555555555555555555555555

Ascending in this fashion to 15. These numbers all have a grey background. 

In Microsoft Word there is a large amount of space, hundreds of pages instead of 
this text. What is more, when I opened the document in Word I was told that 
there were too many spelling errors and grammatical mistakes (there's a lot of 
fantasy names I left with red squiggly lines) and informed me that it would no 
longer display them.
Could a large number of these have caused this part of the text to become 
corrupted?

I have deleted all these lines of numbers and the document is opening and 
closing properly now, so thankfully I can uninstall Word again. 
I doubt there is any way to recover the lost chapter. 
Comment 3 michael.ruess 2009-10-06 09:36:14 UTC
Problem is not reproducible / fixable for us with without the source document
which then saved in MS Word format will result in your import problem. If you
could somehow provide this, the issue can be reopened.
Comment 4 michael.ruess 2009-10-06 09:37:03 UTC
Closed.