Created attachment 4294 [details]
patch for CVSROOT/modules

PCN 14067 has been filed internally for our operations group to apply
to the servers. Thanks

ops reports that the patch was applied to openoffice.org but failed on
the anoncvs and request that "they should do a diff against the
modules file on anoncvs, as it appears to differ from that on
openoffice.org."

the modules file from anoncvs differs from cvs since years, this is 
nothing new. as usual I do not have access to CVSROOT of anoncvs, so 
I'm not be able to provide a patch.

The patch is rather trivial, the easy way is to look at the patch for 
cvs and make the corresponding changes to anoncvs by hand, the harder 
way is to provide me the CVSROOT/module file of anoncvs so that I can 
provide also a patch for anoncvs. Im my experience this is someway 
error prone.

I'm wondering, why sometimes ops is also requiring a patch for 
anoncvs and sometimes this is no problem to have no patch for anoncvs.

Martin: one of the ways we can respond quickly to our customers is by
assigning tasks to our team members. Some of the operations department
is more intimately familiar with the finer customization points of OOo
and others less. In general when we receive patches of this nature
they're very specific to the customer needs and by policy the
operations group will only apply patches written by the customer for
the customer's specific needs.

In the past it's possible that the task of patch application was done
by someone very familiar with the setup and didn't mind making the
custom changes. The downside of this team approach of course is that
in some cases a team-member may be less familiar and decide to go by
the book. In this case when the patch didn't work, the member of the
ops team assigned to these tasks today went by their policy and asked
for a new patch.

kenneth: please provide CVSROOT/modules, so that I can provide you a 
patch.

I've updated the internal issue w/ the request for the modules file

any updates on this ?

Created attachment 4333 [details]
cvs root modules file

cvsroot modules file from anoncvs attached

Created attachment 4375 [details]
patch for anoncvs CVSROOT/modules

I passed the file to the operations group, I should hear shortly.

the patch has been added to anoncvs. thank yuo

As agreed by Louis I will close these resolved fixed support-owned issues now.
If you have trouble with that, please re-open the issue.

As agreed by Louis I will close these resolved fixed support-owned issues now.
If you have trouble with that, please re-open the issue.