Issue 117499 - Installed scanner not available
Summary: Installed scanner not available
Alias: None
Product: General
Classification: Code
Component: code (show other issues)
Version: OOo 3.3
Hardware: PC Windows 7
: P3 Normal (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Keywords: needhelp, needmoreinfo, oooqa
Depends on:
Reported: 2011-03-22 04:25 UTC by mitchpeter
Modified: 2017-05-20 10:44 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


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Description mitchpeter 2011-03-22 04:25:03 UTC
I have recently downloaded Open 3.3. (Open 3.3.0 OOO330m20 Build:9567). It does not list my scanner in the list of available scanners when I attempt to insert a picture (Alt I-U-S-S). The scanner should appear as 

Mikrotek ScanModule 2.0 (32-32)

Only one scanner - OVT Scanner 1.0(32-32) - appears in the list.

The Mikrotek scanner appears in other programs running at the same time as OO. It also appears in OOO 3.2.1. 

Comment 1 michael.ruess 2011-03-22 08:34:38 UTC
Does this only happen in Writer or also in Calc or Drawing/Impress component of OOo?
Comment 2 mitchpeter 2011-03-22 12:56:02 UTC
The problem happens in Writer, Impress, and Draw. Calc does not have the option to get a picture from a scanner (only from a file), and I haven't got far enough into the database to try.

Comment 3 eric.savary 2011-03-22 12:59:48 UTC
Please check first that you have the latest microtek drivers for win7 (64 bit I guess).
Which scanner do you have?
I couldn't find a "ScanModule" in the latest downloads at Microtek.
Comment 4 mitchpeter 2011-03-22 14:52:32 UTC
The scanner is a Scanmaker 3630, and the latest drivers on the Microtek site are for Windows XP. I am running 32 bit Windows 7. I do not suspect the drivers, although they are old, because OOo3.2.1 finds and uses the scanner OK, as does IrfanView. Uninstalling OOo3.3 and reinstalling OOo 3.2.1 fixes my problem. But it is the _wrong_ way to fix it.
Comment 5 eric.savary 2011-03-22 15:47:40 UTC
@pjm: maybe an incompatibility or a "hick-up" on both side (OOo 3.3 *and* your XP drivers on Win 7)?
Try to uninstalling the drivers, re-install OOo 3.3 and re-install your drivers.

@WG: Please have a look. Thanx!
Comment 6 mitchpeter 2011-03-27 13:02:48 UTC
Uninstalling the scanner and reinstalling made no difference to whether OOo3.3 could see the driver or not.Installing OOo first or second also made no difference. I tried installing the latest drivers from Microtek, but these did not work at all - they could not find the scanner. Both old and new drivers are for XP and the install exe file needed to be run in compatibility mode.
I am back to using the original drivers and OOo 3.2.1. At least this combination works OK.
Comment 7 Oliver-Rainer Wittmann 2012-06-13 12:17:01 UTC
getting rid of value "enhancement" for field "severity".
For enhancement the field "issue type" shall be used.
Comment 8 Rob Weir 2013-02-02 02:56:20 UTC
This Issue requires more information ('needmoreinfo'), but has not been updated
within the last year. Please provide feedback as requested and re-test with the the latest version of OpenOffice - the problem(s) may already be addressed. 

You can download Apache OpenOffice 3.4.1 from

Please report back the outcome of your testing, so this Issue may be closed or
progressed as necessary - otherwise the issue may be Resolved as Invalid in the
Comment 9 Marcus 2017-05-20 10:44:34 UTC
Reset the assignee to the default "".