Issue 118184 - Accessing User Forum
Summary: Accessing User Forum
Status: CLOSED FIXED_WITHOUT_CODE
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Website general issues (show other issues)
Version: current
Hardware: PC Windows 2000
: P3 Normal (vote)
Target Milestone: ---
Assignee: issues@ooo
QA Contact: issues@ooo
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2011-06-16 21:38 UTC by tracey002
Modified: 2016-04-07 08:07 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description tracey002 2011-06-16 21:38:37 UTC 
I have a problem accessing the User's Forums.
What do I need to do to access the forum (reliably/successfully)?
I posted on Tue Jun 14, 2011 7:43 pm [http://user.services.openoffice.org/en/forum/viewforum.php?f=7]
Please advise.
Thanks, Tracey
I can log on to support and submit bugs via Bugzilla.
I can get to [http://support.openoffice.org/index.html] while logged in.
But once I click on:
http://user.services.openoffice.org/
then http://user.services.openoffice.org/en/forum/
I am required to log in and it does not accept my log-on ID and password.

Please advise.
Thanks, Tracey
I have not changed any settings and I have not updated any software since June 14th.
Comment 1 bmarcelly 2011-06-17 05:39:37 UTC 
Each forum has its own subscriber list, totally independent from Bugzilla.
Click on "Register" link in the forum web page.
Comment 2 tracey002 2011-06-17 11:24:49 UTC 
I tried registering with a different user name: The entered e-mail address is already in use.
So they all seem to use the same [User Name/Email Address/Password] database.

What more is necessary to access the User Forums than bugzilla?

Can you have or can set up a User Test Name that will allow you to monitor/log my log in process so you can see where it is failing?

Please advise.
Thanks, Tracey
Comment 3 tracey002 2011-06-17 18:13:02 UTC 
(In reply to comment #2)
> I tried registering with a different user name: The entered e-mail address is
> already in use.
> So they all seem to use the same [User Name/Email Address/Password] database.
> 
> What more is necessary to access the User Forums than bugzilla?
> 
> Can you have or can set up a User Test Name that will allow you to monitor/log
> my log in process so you can see where it is failing?
> 
> Please advise.
> Thanks, Tracey

I click on the link from the email I was sent and had the following results:
http://www.openoffice.org/bugzilla/show_bug.cgi?id=118184
Not Found
The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.

Just FYI, Tracey
Comment 4 tracey002 2011-06-19 20:26:49 UTC 
I logged on (?after someone reset the account?) and updated the password.
The other issue about an invalid link in the email I was sent by open office is still an issue (on your end).
Thanks, Tracey
Comment 5 Oliver-Rainer Wittmann 2012-06-13 12:26:38 UTC 
getting rid of value "enhancement" for field "severity".
For enhancement the field "issue type" shall be used.
Comment 6 Du Jing 2012-06-19 07:18:41 UTC 
suggest close it