Issue 118393 - PDF Export Hangs
Summary: PDF Export Hangs
Status: CONFIRMED
Alias: None
Product: Writer
Classification: Application
Component: save-export (show other issues)
Version: OOo 3.3
Hardware: PC Windows XP
: P3 Normal (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2011-08-09 15:56 UTC by aebrain
Modified: 2013-01-29 21:43 UTC (History)
4 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Attachments
Sample file illustrating problem (19.28 KB, application/vnd.oasis.opendocument.text)
2011-08-09 15:56 UTC, aebrain 		no flags Details
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Description aebrain 2011-08-09 15:56:16 UTC 
Created attachment 76749 [details]
Sample file illustrating problem

Attempt to export as PDF hangs. (Save as Word 97 and RTF corrupts)
Comment 1 atatahir 2012-02-13 04:39:25 UTC 
OS: Windows 7
Build: 9582
I was able to recreate this problem with the attached document.
In addition to hanging on export as pdf this document also hangs after the following three steps:
- ctrl A is pressed to select 
- backspace is pressed
- ctrl Z is pressed

Furthermore, I was able successfully export this document after removing the "References" section from the document provided.

The problem on ctrl Z also seems to occur only if "References" section is selected.
Comment 2 Mark Vasko 2012-02-20 03:11:13 UTC 
OS: Windows 7
OOo 3.3.0 (build 9567)

I attempted to replicate the bug using the attached file. The first time I attempted to replicate it, I actually got distracted by doing something else and was letting the export run in the background after starting it. When I went back to check, the export had completed. 

I deleted the file that was created and attempted to replicate the problem again, this time I watched as the system did go into a "Not Responding" state, and the progress bar was not moving, which made me believe that I had replicated the bug. 

I exited out of the program, and opened it up again, this time I attempted to export to PDF again, watching to see what happens. The program went into a "Not Responding" state again but I let it keep running. After about 3-4 minutes, the export finished successfully. 

I tried to remove the "references" section, and the Export feature functioned much more quickly, as it finished in under 1 second.

I closed out, deleted the PDF file again, and attempted the export one more time, without touching the OpenOffice program while it was working. This time the function finished without going into a "Not Responding" state, which means that the "Not Responding" state was most likely caused by trying to call the attention of the program by addressing it (clicking on it or tabbing to it)while it was working in the background.

Lastly, I closed out of the program again, deleted the PDF file, reopened the program, deleted the body of text, leaving only the reference and attempted the export. The program exhibited the same problems as before; The export went into a "Not Responding" state when I tried to address it and the Export PDF progress bar froze, and eventually finished.

From my perspective, this is still a valuable bug to investigate because the amount of time that it takes to perform the export does not match the experiece of similar programs, such as MS word. Users will find this experience frustrating.
Comment 3 Oliver-Rainer Wittmann 2012-06-13 12:17:26 UTC 
getting rid of value "enhancement" for field "severity".
For enhancement the field "issue type" shall be used.
Comment 4 zong dong jun 2012-11-05 08:34:28 UTC 
I can reproduce this issue on Aoo3.5, Win7 64 bit OS.