Issue 121149 - Frequent crashes when opening documents from earlier versions
Summary: Frequent crashes when opening documents from earlier versions
Status: CLOSED DUPLICATE of issue 121625
Alias: None
Product: Writer
Classification: Application
Component: open-import (show other issues)
Version: 3.4.1
Hardware: PC Windows Vista
: P3 Major (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact: Rob Weir
URL:
Keywords: needmoreinfo
Depends on:
Blocks:
 
Reported: 2012-10-02 10:45 UTC by Joep Frensen
Modified: 2017-05-20 10:15 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description Joep Frensen 2012-10-02 10:45:23 UTC 
The new Open Office crashes every time a document written in the previous version is opened. It reports that the document should be repaired. If I click OK it is repairing the document, and then restarting Open Office. Then I have to repair it once again, and again Open Office restarts. The third restart shows the repair window empty, but there is a button to repair the file! I tried several ways to get rid of this box: Clicked repair, Open office restarts and the panel is back!
Tried to close the box with the X in the right hand top corner of it: Computer hangs! Used control-alt-delete to close open office. That worked, but the computer ended up very slow! I had to restart it to get normal speed again!
A new try to open the document is successful.
The problem does NOT appear when opening a .doc document, I only saw it with .odt!
Comment 1 Ariel Constenla-Haile 2012-10-02 15:20:57 UTC 
This looks like http://www.openoffice.org/development/releases/3.4.1.html#AOO3.4.1ReleaseNotes-KnownIssues

Apache OpenOffice 3.4.0 and 3.4.1 manage the user profile differently than previous versions. The old user profile is automatically converted so that users can keep their extensions and settings. In a minority of cases, especially with highly customized profiles (many extensions or customizations) the conversion doesn't succeed. Common symptoms are: frequent application crashes, problems with dictionaries or thesaurus, OpenOffice starting and crashing after a few seconds. To solve this, just reset/rename your user profile as explained in the official OpenOffice forum. http://user.services.openoffice.org/en/forum/viewtopic.php?t=12426
Comment 2 Rob Weir 2013-02-02 02:09:02 UTC 
Appears to be profile corruption issue.  No response from user after pointing them to fix from release notes.

*** This issue has been marked as a duplicate of issue 121625 ***