Issue 121309 - Crashes on launch
Summary: Crashes on launch
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: Writer
Classification: Application
Component: configuration (show other issues)
Version: 3.4.1
Hardware: PC Linux, all
: P3 Blocker (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords: needmoreinfo
Depends on: profile-caused-crash
Blocks:
  Show dependency tree
 
Reported: 2012-11-04 16:08 UTC by Scott Moore
Modified: 2017-05-20 10:14 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description Scott Moore 2012-11-04 16:08:01 UTC 
So I upgraded to 3.4.1, however, every time I open a .doc file that I've previously created with the immediate previous version of OO, the loading bar goes about halfway then the program quits. I deleted the .openoffice.org folder in my home folder and was then able to launch. However, after about 10 seconds of using the word processor, the program reports that an unexpected error has occured and it has crashed. It recovers the document and re-opens. About 10 seconds later, it crashes again. This happens over and over.

I uninstlled openoffice and re-installed. Same issue. Removed openoffice again. Thankfully, I still have the DEBS from OO 3.3.0 so I installed it and it works flawlessly.

This is the first time I've ever had an issue with OO crashing. Using Xubuntu 12.10 on a Lenovo T60 (Intel).
Comment 1 Ariel Constenla-Haile 2012-11-04 16:14:11 UTC 
Did you perform an upgrade from 3.3 to 3.4, or made a clean install?

Upgrading is broken on Linux, so you will have to uninstall every OpenOffice package, make sure that there are no remaining OpenOffice folders in /opt/, then install OpenOffice 3.4

After installing 3.4, it will be also a good idea to start with a new user profile, removing/reanaming ~/.openoffice.org
Comment 2 Scott Moore 2012-11-04 17:49:57 UTC 
I think it was 3.4.0 to 3.4.1 but yeah, it was an upgrade. When I was troubleshooting it, I was running apt-get remove but I didn't delete the folder in /opt. I'll try a clean install on the other PC when I get home and report back if there are any issues. Thanks!
Comment 3 Edwin Sharp 2013-01-16 19:56:11 UTC 
Please provide the .doc file that caused the crash
Comment 4 Edwin Sharp 2013-12-07 21:40:22 UTC 
No info from author.