Apache OpenOffice (AOO) Bugzilla – Issue 125420
Open Office 4.1.0 crashes every time opening specific docx document from Windows Explorer
Last modified: 2016-09-28 22:23:42 UTC
Created attachment 83820 [details] docx crashing OpenOffice 4.1.0 when opened in file explorer I have had lot of crash problems with Win8.1 + OpenOffice 4.1.0. For example attached docx document cashes every time opening it from Windows file explorer via double click. HOWEVER, it does crash only when opening it in file explorer. If I start OO Writer first, and then open it from the menu, it works fine.
Don't reproduce with AOO 4.1.0 FR and Win7 x64 Pro. Your file opens with no problem. Did you try to reset your profile?
yep deleted the whole folder, but didn't affect anything. tried also reboot, etc., but same result. the file works if opened from oo writer menu, though. Problem signature: Problem Event Name: BEX Application Name: soffice.bin Application Version: 4.0.9764.500 Application Timestamp: 534d34f6 Fault Module Name: MSVCR90.dll Fault Module Version: 9.0.30729.8387 Fault Module Timestamp: 51ea24a5 Exception Offset: 0006ccd5 Exception Code: c0000417 Exception Data: 00000000 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 1033 Additional Information 1: 517c Additional Information 2: 517caf851c2c79ae668b93536ea0e2ed Additional Information 3: b819 Additional Information 4: b819753b3d24aba0df593c9f1aefb909
never had these crash issues on Win7, so somehow this is related to Win8
I was not able to reproduce the described defect under Windows 8.1 Enterprise running in a VM using AOO 4.1.0
I could reproduce this error on Windows 8.1 + Open Office 4.1.1. Exactly same problem: only crashes if opened from Windows Explorer. Fresh install (Installed Open Office just to test this bug) Problem signature: Problem Event Name: BEX Application Name: soffice.bin Application Version: 4.0.9774.500 Application Timestamp: 53d77a01 Fault Module Name: MSVCR90.dll Fault Module Version: 9.0.30729.8387 Fault Module Timestamp: 51ea24a5 Exception Offset: 0006ccd5 Exception Code: c0000417 Exception Data: 00000000 OS Version: 6.3.9600.2.0.0.256.103 Locale ID: 1033 Additional Information 1: 517c Additional Information 2: 517caf851c2c79ae668b93536ea0e2ed Additional Information 3: fcc4 Additional Information 4: fcc4a2a086653bde4c0b3abfd4830581
Additional information: I opened the doc via Writer menu and saved that document in both .doc and .odt. The new files now open fine, even via Windows Explorer.
Same problem here, OpenOffice Writer 4.1.0 using Windwos 8.1 Pro. If it matters, we are in a Canadian French environment.
Both OpenOffice 4.1.0 and 4.1.1 seems to have the issue.
Replicating Bug - Trying to replicate the bug, but was unable to do it. I tried downloading a random .docx document and i tried to open. It opens without any issues on my Windows 7 Open Office 4.1.0. This bug could be related to windows 8. I followed the same procedures but was unable to replicate the bug.
It does not happen on every single file, but I am unable to pinpoint what kind of .docx files causes the crash.
*** Issue 125829 has been marked as a duplicate of this issue. ***
Confirm that I have the same problem on Office Libre as well as Open Office, only on Windows 8 computers, and it happens even with native formats, created on other computers (like .odt); not only .doc and .docx formats. But it doesn't happen with every file; can't say exactly what are the defining characteristics of the problem files. Obviously the problem involves Windows 8. Could it be that the way Explorer "hands off" a double-clicked file to OL is different in Windows 8?
(In reply to Swami from comment #12) > Confirm that I have the same problem on Office Libre as well as Open Office, > only on Windows 8 computers, and it happens even with native formats, > created on other computers (like .odt); not only .doc and .docx formats. But > it doesn't happen with every file; can't say exactly what are the defining > characteristics of the problem files. > > Obviously the problem involves Windows 8. Could it be that the way Explorer > "hands off" a double-clicked file to OL is different in Windows 8? Moreover, my experience is not that OO and OL crash exactly; an OO process opens, and goes on cranking without opening the file. If one closes this process via the Task Manager, the remaining Open Office processes (like other open documents) continue to function normally.
I solved this problem finally on my computer, using the "troubleshoot compatibility" option. Navigate to soffice.exe. right-click, select "troubleshoot compatibility" Click "try recommended settings". Windows does something. Accept the changes. Now I can open any file by clicking from explorer. While there may still be a compatibility problem with OL and Windows 8, at least I am not suffering from it anymore. Thanks.
I could not reproduce this bug on Windows 8.1 and OpenOffice 4.1.2.
closing this issue as it is not reproducible