Issue 127327 - Too fast scrolling
Summary: Too fast scrolling
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: 4.1.3
Hardware: PC Windows 10
: P5 (lowest) Normal (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Depends on:
Reported: 2017-02-19 16:27 UTC by Tatiana
Modified: 2017-02-23 19:29 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

driver (33.29 KB, image/png)
2017-02-23 19:29 UTC, Tatiana
no flags Details

Note You need to log in before you can comment on or make changes to this issue.
Description Tatiana 2017-02-19 16:27:15 UTC
In the OpenOffice and the LibreOffice too fast is scrolling by the touchpad. In other applications scroll normally. Notebook Asus X556U, installed the latest drivers on licensing system. I think this issue is critical and very match ask to fix it.
Comment 1 Marcus 2017-02-19 22:10:50 UTC
OpenOffice has no scrolling settings, so it belongs to the Windows settings how fast or slow the mouse pointer is reacting.

I cannot see a scrolling problem on my Acer laptop (Win 10, AOO 4.1.3). So, as long as you cannot tell us more details - especially how to reproduce the behavior you are seeing - we are not able to help here.
Comment 2 Tatiana 2017-02-22 09:39:28 UTC
Reprodused on the laptop Asus X556U. What other information can I provide? This problem has existed for many years and a lot of complaints on the Internet.
Comment 3 oooforum (fr) 2017-02-22 10:27:26 UTC
(In reply to Tatiana from comment #2)
> This problem has existed for many years and a lot of complaints on the
> Internet.
> ...
> problem occurs only with MacOS system.
You mentions Windows 10.

Could you provide which trackpad driver is used (name and version)?
Comment 4 Tatiana 2017-02-22 11:12:42 UTC
Asus, version, 11.11.2015
Comment 5 Peter 2017-02-22 17:41:58 UTC
The issue is a Windows setting Issue. Nothing to do with Open Office or Libre Office.

I can not provide you with a step by step solution since all windows differ in their Userhandling slightly. (and this is a developer Issue tracking tool ;) )
But in systempreferences or preferences there should be something to configure your mouse. (Even if you are useing a trackpad its the mouse settings...)
There you should find a tab that is concerned about the wheel.

And there you find an option for scrolling. The default I think is at 3 Rows per step on the wheel. However this is very jumpy for trackpads. If you set this to 1 Row per step you should be fine. 

I do not think this setting could be overridden on app base.

Please see also:

If this works for you too, could you help spread the word? - This solution should fix it for Libre Office, too!
Comment 6 Tatiana 2017-02-22 17:58:17 UTC
If I put the setting to 1, then all other applications start to scroll too slow. The problem with scrolls only in your applications. If you can not fix it, why do not you do the speed setting?
Comment 7 Peter 2017-02-22 19:30:41 UTC
I checked the code.
I did not find anything that is suspicious.

However I remeber I had the Issue once. And I configured it in someway that resolved the issue for me.

I am sorry. I did not find anything that will help you atm.
If I get an update on this I hope I remeber to reach out.
Comment 8 Tatiana 2017-02-23 10:39:01 UTC
I installed Microsoft Word, it scrolls fine. We'll have to use it, so how to use the scrollbar instead of the touchpad is not convenient.
Comment 9 oooforum (fr) 2017-02-23 13:30:21 UTC
Don't reproduce with trackpad and Synaptics Clickpad driver (v.8.1)
The scrolling is the same as the mouse wheel
Comment 10 Tatiana 2017-02-23 14:50:22 UTC
The mouse wheel works fine in OO. I hope you will reproduse it, but for now I will use Microsoft Word.
Comment 11 oooforum (fr) 2017-02-23 15:10:42 UTC
(In reply to Tatiana from comment #4)
> Asus, version, 11.11.2015
Asus is a computer
Which driver is use for trackpad device?
Attach a screenshot
Comment 12 Tatiana 2017-02-23 19:29:12 UTC
Created attachment 85966 [details]