Issue 128415 - Opening a .docx crash on macOS 11.0.1 Big Sur
Summary: Opening a .docx crash on macOS 11.0.1 Big Sur
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: 4.1.8
Hardware: Mac macOS 11.0
: P5 (lowest) Normal with 2 votes (vote)
Target Milestone: 4.1.9
Assignee: AOO issues mailing list
QA Contact:
Keywords: needhelp
: 128418 (view as issue list)
Depends on:
Reported: 2020-11-26 20:43 UTC by tintin60
Modified: 2022-10-28 12:54 UTC (History)
6 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---
mseidel: 4.1.9_release_blocker+

This test file crashes AOO (10.37 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)
2020-11-26 20:43 UTC, tintin60
no flags Details
crash report (179.76 KB, image/png)
2020-11-26 20:48 UTC, tintin60
no flags Details
crash report (1.67 KB, text/plain)
2020-11-26 21:41 UTC, tintin60
no flags Details

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Description tintin60 2020-11-26 20:43:54 UTC
Created attachment 86988 [details]
This test file crashes AOO


After upgrade from Catalina to macOS Big Sur users on french forum ( report that the .docx documents (but also .xlsx) cannot be opened with OpenOffice 4.1.8.

Whatever the opening process, OpenOffice crashes.

Fortunately, a workaround is possible using LibreOffice.

NOTA : It works only with .doc files.

I can't test by my own because my Mac is still running Catalina but this is confirmed by a friend of mine who did it for me .

Comment 1 tintin60 2020-11-26 20:48:11 UTC
Created attachment 86989 [details]
crash report
Comment 2 Matthias Seidel 2020-11-26 20:54:16 UTC
(In reply to tintin60 from comment #1)
> Created attachment 86989 [details]
> crash report

Would it be possible to copy the text from the crash report into a text file?
Comment 3 tintin60 2020-11-26 21:41:43 UTC
Created attachment 86990 [details]
crash report
Comment 4 Keith N. McKenna 2020-12-06 19:03:08 UTC
*** Issue 128418 has been marked as a duplicate of this issue. ***
Comment 5 Keith N. McKenna 2020-12-06 19:09:55 UTC
Cannot confirm with the following:
System Configuration:
Processor: Intel  Pentium CPU 4450U @2.10GHz
Installed Memory: 8.00 GB
System Type 64-bit Operating System X64-based processor
Operating System: Windows 10 Version 2004 (OS Build 19041.630)

Apache Open Office
AOO418m3(Build:9803)  -  Rev. 18848f57b6 2020-10-29 16:56
Language: en_US
Additional Language Packs: None

Need a volunteer with a mac to try to confirm this.
Comment 6 oooforum (fr) 2020-12-15 10:24:18 UTC
Confirmed on french forum that Big Sur is only concerned by this bug.

Confirmed too that 4.2.0-dev has no problem.
Comment 7 Jim Jagielski 2020-12-27 16:00:38 UTC
Backporting UNO fixes for macOS from AOO42X seems to address this issue. 4.1.9 is expected to close this.
Comment 8 Keith N. McKenna 2021-01-02 16:00:52 UTC
Confirmed fixed by various users from the French Community
Comment 9 tintin60 2021-01-04 18:16:25 UTC
Hi guys,

I was able to get a .docx file

New French test version available here :

Step 1 : I installed it > (By the way, it is always  necessary to surpass the Gatekeeper).

NB : As usually in that case, the installation creates a special profile called AOO-Developer-Build.

This .docx file opened normally with this special profile.

Step 2 : I transferred the content of my usual profile into the special profile and restarted

The .docx file opened normally.

For me it is OK.

Congratulations for the speed and thanks to the developers.

Best regards
Comment 10 tintin60 2021-01-04 19:31:05 UTC
Of course, you have understood my MacBook Pro is now running macOS 11.1 Big Sur
Comment 11 dle 2021-01-15 14:50:09 UTC

I also confirm, that AOO419 corrects the issue on docx. Tests carried out only on this type of documents.

Comment 12 Matthias Seidel 2021-01-15 15:49:59 UTC
Did anyone test documents other than docx?

I understood that the crash occurred with all OOXML?
Comment 13 tintin60 2021-01-15 17:10:31 UTC
Hi, : no malfunction with .odt, .ods, .odp, .odg and odb files on my Mac (Product Version: 11.1  Build Version: 20C69)

No change about Issue 127646 Test version Base crashes with macro autoexec
Comment 14 Matthias Seidel 2021-01-15 17:23:15 UTC

But what about OOXML documents like xlsx, pptx and so on?
Comment 15 tintin60 2021-01-19 18:47:21 UTC

I installed this version 4.1.9

(with my usual profile).

No problem to open .docx documents.
Unfortunately I don't have any .xlsx or .pptx to test.

Sorry for the Dev's but thanks for your work.