Issue 17042 - Word processor crashes on startup on dual display system
Summary: Word processor crashes on startup on dual display system
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: Writer
Classification: Application
Component: code (show other issues)
Version: OOo 1.1 RC
Hardware: PC Windows XP
: P4 Trivial (vote)
Target Milestone: ---
Assignee: jack.warchold
QA Contact: issues@sw
URL:
Keywords: needmoreinfo
Depends on:
Blocks:
 
Reported: 2003-07-18 01:57 UTC by lyle
Modified: 2003-11-27 10:10 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description lyle 2003-07-18 01:57:20 UTC 
For some reason, since I installed WinXP (fresh install), OpenOffice crashes 
my system (system completely locks up) when I try to open the Wordprocessor.  
Also, when I try to open a Word document, I get garbled text on the screen, 
then maybe my machine will or will not crash.  I did install the program on my 
D: drive (which I set up to be my default install drive), but I do not thinks 
this should be an issue.  Do you know what may be causing this.  The previous 
version also crashed, so I tried to install 1.1RC to no avail.  Win98 had no 
problems installing or working on my machine (previous version).
Comment 1 lyle 2003-07-22 02:46:25 UTC 
Found that the problem is with my dual-monitor system.  When I 
disable the second monitor, the program works fine.  Please verify 
and if possible fix this issue.  Thanks.
Comment 2 dankegel 2003-07-23 02:30:58 UTC 
What graphics card do you have?
Comment 3 dankegel 2003-07-25 06:32:04 UTC 
Reporter wrote me to say "I use a Matrox G400 dual card with
WinXP default drivers."
Comment 4 jack.warchold 2003-11-13 17:05:22 UTC 
can not reproduce this here on my system also using a matrox dualhead 
with two monitors

please install the latest release of OOo and come back if the error 
still occurs on your system.

this issue will be closed if i do not read any further comments until 
11-28-03

reassigend to jw
Comment 5 jack.warchold 2003-11-17 14:18:18 UTC 
added keyword needmoreinfo
Comment 6 jack.warchold 2003-11-27 10:10:08 UTC 
closed due the long time of inactivity
Comment 7 jack.warchold 2003-11-27 10:10:59 UTC 
wfm -> closed

please feel free to reopen if this error still occurs on your system 
with the latest office release