Apache OpenOffice (AOO) Bugzilla – Issue 17879
open office crashes as soon as it starts with an unrecoverable error
Last modified: 2004-04-04 18:24:42 UTC
Hello i use SuSE Linux 8.2 pro and i installed OOo1.1 RC2. The problem is that when i try to launch open office -any component- it crashes stating that there was an unrecoverable error. I downloaded the program twice, i re-installed it many times, i even reinstalled java sdk but still it crashes. In the OOo forums i have found another user who has reproduced the same problem with me. Here is the link: http://www.oooforum.org/forum/viewtopic.php?t=2011 I hope that there is a way to solve this. Ioannis Manoloudis
Hi, can you give us a stack dump of the crash? Easiest way is to run OOo in a terminal window. It should dump the stack to the terminal. Alternately, you could copy and paste from the gui crash reporter window's "show details" window. Or if none of those work, you could use gdb; see http://kegel.com/openoffice/#dump Thanks!
I hope that the following may be helpful alien@linux:~/OpenOffice.org1.1> ls LICENSE README.html program share user LICENSE.html THIRDPARTYLICENSEREADME.html setup soffice README instdb.ins setup.log spadmin alien@linux:~/OpenOffice.org1.1> soffice libGL error: InitDriver failed Fatal exception: Signal 6 Stack: /usr/local/OpenOffice.org1.1RC/program/libsal.so.3[0x40bb0e02] /usr/local/OpenOffice.org1.1RC/program/libsal.so.3[0x40bb0f8c] /usr/local/OpenOffice.org1.1RC/program/libsal.so.3[0x40bb1052] /lib/libpthread.so.0[0x41121895] /lib/libc.so.6[0x412dd5c8] /lib/libpthread.so.0(raise+0x2b)[0x4111e83b] /lib/libc.so.6(gsignal+0x44)[0x412dd424] /lib/libc.so.6(abort+0x1c0)[0x412dea50] /usr/local/OpenOffice.org1.1RC/program/libstdc++.so.5[0x41297424] /usr/local/OpenOffice.org1.1RC/program/libstdc++.so.5[0x41297471] /usr/local/OpenOffice.org1.1RC/program/libstdc++.so.5[0x412975e5] /usr/local/OpenOffice.org1.1RC/program/libi18npool645li.so[0x4292a7c9] /usr/local/OpenOffice.org1.1RC/program/libi18npool645li.so[0x4292b2e9] /usr/local/OpenOffice.org1.1RC/program/libi18npool645li.so[0x429261cd] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZNK12OutputDevice16ImplGetTextLinesER21ImplMultiTextLineInfolRK6Stringt+0x4fa)[0x401679ce] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN12OutputDevice8DrawTextERK9RectangleRK6StringtPN4_STL6vectorIS0_NS6_9allocatorIS0_EEEEPS3_+0x468)[0x4016aa88] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZNK9FixedText8ImplDrawEP12OutputDevicemRK5PointRK4Sizeb+0x21b)[0x4025d79d] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN9FixedText5PaintERK9Rectangle+0x5e)[0x4025d80e] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN6Window13ImplCallPaintEPK6Regiont+0x3d6)[0x40210f30] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN6Window13ImplCallPaintEPK6Regiont+0x49d)[0x40210ff7] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN6Window20ImplCallOverlapPaintEv+0x6a)[0x40211126] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN6Window18ImplHandlePaintHdlEPv+0x2c)[0x402111ba] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN6Window26LinkStubImplHandlePaintHdlEPvS0_+0x26)[0x40211186] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN5Timer7TimeoutEv+0x1f)[0x400ea2ab] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_Z21ImplTimerCallbackProcv+0x82)[0x400e9ffa] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZNK7SalData7TimeoutEv+0x12)[0x402aea32] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN7SalXLib12CheckTimeoutEb+0xd6)[0x402ae57e] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN7SalXLib5YieldEh+0x2e7)[0x402ae873] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN11SalInstance5YieldEh+0x34)[0x402b7708] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN11Application5YieldEv+0x61)[0x400e4709] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN6Dialog7ExecuteEv+0x1dc)[0x401d5baa] /usr/local/OpenOffice.org1.1RC/program/libsvt645li.so(_ZN3svt18RegistrationDialog7ExecuteEv+0x22)[0x406822fe] /usr/local/OpenOffice.org1.1RC/program/libsvt645li.so(_ZN3svt20OProductRegistration7executeERKN3com3sun4star3uno8SequenceINS3_5beans10NamedValueEEE+0x12c)[0x405b263a] /usr/local/OpenOffice.org1.1RC/program/libfwk645li.so[0x42721337] /usr/local/OpenOffice.org1.1RC/program/libfwk645li.so[0x4272de36] /usr/local/OpenOffice.org1.1RC/program/libfwk645li.so[0x426ce50c] /usr/local/OpenOffice.org1.1RC/program/libtk645li.so(_ZN25WindowListenerMultiplexer11windowShownERKN3com3sun4star4lang11EventObjectE+0x7f)[0x40f7a7b5] /usr/local/OpenOffice.org1.1RC/program/libtk645li.so(_ZN10VCLXWindow18ProcessWindowEventERK14VclWindowEvent+0x375)[0x40ed03ff] /usr/local/OpenOffice.org1.1RC/program/libtk645li.so(_ZN10VCLXWindow19WindowEventListenerEP14VclSimpleEvent+0x4e)[0x40ed0078] /usr/local/OpenOffice.org1.1RC/program/libtk645li.so(_ZN10VCLXWindow27LinkStubWindowEventListenerEPvS0_+0x26)[0x40ed0022] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZNK17VclEventListeners4CallEP14VclSimpleEvent+0xa9)[0x400ec967] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN6Window18CallEventListenersEmPv+0x7c)[0x40218aec] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN6Window22ImplCallEventListenersEmPv+0x2d)[0x40218a69] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_ZN6Window4ShowEht+0x534)[0x4021aae0] /usr/local/OpenOffice.org1.1RC/program/libtk645li.so(_ZN10VCLXWindow10setVisibleEh+0x5c)[0x40ed2356] /usr/local/OpenOffice.org1.1RC/program/soffice.bin(_ZN7desktop7Desktop4MainEv+0xdb6)[0x8064366] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(_Z6SVMainv+0x49)[0x400e94d7] /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so(main+0x1c)[0x402ad314] /lib/libc.so.6(__libc_start_main+0xce)[0x412c98ae] /usr/local/OpenOffice.org1.1RC/program/soffice.bin(_ZN6Window11RequestHelpERK9HelpEvent+0x31)[0x805e4e1] Aborted alien@linux:~/OpenOffice.org1.1>
here are the results fromthe debugger alien@linux:~> cat crash.txt Script started on Wed 06 Aug 2003 03:21:33 PM EEST alien@linux:~> sh go.sh GNU gdb 5.3 Copyright 2002 Free Software Foundation, Inc. GDB is free software, covered by the GNU General Public License, and you are welcome to change it and/or distribute copies of it under certain conditions. Type "show copying" to see the conditions. There is absolutely no warranty for GDB. Type "show warranty" for details. This GDB was configured as "i586-suse-linux"...(no debugging symbols found)... (gdb) run Starting program: /usr/local/OpenOffice.org1.1RC/program/soffice.bin (no debugging symbols found)...(no debugging symbols found)... (no debugging symbols found)...(no debugging symbols found)... (no debugging symbols found)...(no debugging symbols found)... (no debugging symbols found)...(no debugging symbols found)... (no debugging symbols found)...(no debugging symbols found)... (no debugging symbols found)...(no debugging symbols found)... (no debugging symbols found)...(no debugging symbols found)... (no debugging symbols found)...(no debugging symbols found)... (no debugging symbols found)...(no debugging symbols found)...[New Thread 16384 (LWP 5818)] (no debugging symbols found)...(no debugging symbols found)... (no debugging symbols found)...(no debugging symbols found)... libGL error: InitDriver failed (no debugging symbols found)...(no debugging symbols found)...[New Thread 32769 (LWP 5819)] [New Thread 16386 (LWP 5820)] [New Thread 32771 (LWP 5821)] [New Thread 49156 (LWP 5822)] [New Thread 65541 (LWP 5823)] [New Thread 81926 (LWP 5834)] Program received signal SIGABRT, Aborted. [Switching to Thread 16384 (LWP 5818)] 0x412dd691 in kill () from /lib/libc.so.6 (gdb) bt #0 0x412dd691 in kill () from /lib/libc.so.6 #1 0x4111e511 in pthread_kill () from /lib/libpthread.so.0 #2 0x4111e83b in raise () from /lib/libpthread.so.0 #3 0x412dd424 in raise () from /lib/libc.so.6 #4 0x412dea50 in abort () from /lib/libc.so.6 #5 0x41297424 in __cxa_call_unexpected () from /usr/local/OpenOffice.org1.1RC/program/libstdc++.so.5 #6 0x41297471 in std::terminate() () from /usr/local/OpenOffice.org1.1RC/program/libstdc++.so.5 #7 0x412975e5 in __cxa_throw () from /usr/local/OpenOffice.org1.1RC/program/libstdc++.so.5 #8 0x4292a7c9 in component_getFactory () from /usr/local/OpenOffice.org1.1RC/program/libi18npool645li.so #9 0x4292b2e9 in component_getFactory () from /usr/local/OpenOffice.org1.1RC/program/libi18npool645li.so #10 0x429261cd in component_getFactory () from /usr/local/OpenOffice.org1.1RC/program/libi18npool645li.so #11 0x401669ce in OutputDevice::ImplGetTextLines(ImplMultiTextLineInfo&, long, String const&, unsigned short) const () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #12 0x40169a88 in OutputDevice::DrawText(Rectangle const&, String const&, unsigned short, _STL::vector<Rectangle, _STL::allocator<Rectangle> >*, String*) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so ---Type <return> to continue, or q <return> to quit--- #13 0x4025c79d in FixedText::ImplDraw(OutputDevice*, unsigned long, Point const&, Size const&, bool) const () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #14 0x4025c80e in FixedText::Paint(Rectangle const&) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #15 0x4020ff30 in Window::ImplCallPaint(Region const*, unsigned short) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #16 0x4020fff7 in Window::ImplCallPaint(Region const*, unsigned short) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #17 0x40210126 in Window::ImplCallOverlapPaint() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #18 0x402101ba in Window::ImplHandlePaintHdl(void*) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #19 0x40210186 in Window::LinkStubImplHandlePaintHdl(void*, void*) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #20 0x400e92ab in Timer::Timeout() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #21 0x400e8ffa in ImplTimerCallbackProc() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #22 0x402ada32 in SalData::Timeout() const () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #23 0x402ad57e in SalXLib::CheckTimeout(bool) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so ---Type <return> to continue, or q <return> to quit--- #24 0x402ad873 in SalXLib::Yield(unsigned char) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #25 0x402b6708 in SalInstance::Yield(unsigned char) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #26 0x400e3709 in Application::Yield() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #27 0x401d4baa in Dialog::Execute() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #28 0x406822fe in svt::RegistrationDialog::Execute() () from /usr/local/OpenOffice.org1.1RC/program/libsvt645li.so #29 0x405b263a in svt::OProductRegistration::execute(com::sun::star::uno::Sequence<com::sun::star::beans::NamedValue> const&) () from /usr/local/OpenOffice.org1.1RC/program/libsvt645li.so #30 0x42721337 in component_getFactory () from /usr/local/OpenOffice.org1.1RC/program/libfwk645li.so #31 0x4272de36 in component_getFactory () from /usr/local/OpenOffice.org1.1RC/program/libfwk645li.so #32 0x426ce50c in typeinfo for com::sun::star::ucb::InteractiveIOException () from /usr/local/OpenOffice.org1.1RC/program/libfwk645li.so #33 0x40f7a7b5 in WindowListenerMultiplexer::windowShown(com::sun::star::lang::EventObject const&) () from /usr/local/OpenOffice.org1.1RC/program/libtk645li.so #34 0x40ed03ff in VCLXWindow::ProcessWindowEvent(VclWindowEvent const&) () from /usr/local/OpenOffice.org1.1RC/program/libtk645li.so ---Type <return> to continue, or q <return> to quit--- #35 0x40ed0078 in VCLXWindow::WindowEventListener(VclSimpleEvent*) () from /usr/local/OpenOffice.org1.1RC/program/libtk645li.so #36 0x40ed0022 in VCLXWindow::LinkStubWindowEventListener(void*, void*) () from /usr/local/OpenOffice.org1.1RC/program/libtk645li.so #37 0x400eb967 in VclEventListeners::Call(VclSimpleEvent*) const () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #38 0x40217aec in Window::CallEventListeners(unsigned long, void*) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #39 0x40217a69 in Window::ImplCallEventListeners(unsigned long, void*) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #40 0x40219ae0 in Window::Show(unsigned char, unsigned short) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #41 0x40ed2356 in VCLXWindow::setVisible(unsigned char) () from /usr/local/OpenOffice.org1.1RC/program/libtk645li.so #42 0x08064366 in desktop::Desktop::Main() () #43 0x400e84d7 in SVMain() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #44 0x402ac314 in main () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #45 0x412c98ae in __libc_start_main () from /lib/libc.so.6 (gdb) quit A debugging session is active. Do you still want to close the debugger?(y or n) y alien@linux:~> exit Script done on Wed 06 Aug 2003 03:23:21 PM EEST /local/OpenOffice.org1.1RC/program/libvcl645li.so #40 0x40219ae0 in Window::Show(unsigned char, unsigned short) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #41 0x40ed2356 in VCLXWindow::setVisible(unsigned char) () from /usr/local/OpenOffice.org1.1RC/program/libtk645li.so #42 0x08064366 in desktop::Desktop::Main() () #43 0x400e84d7 in SVMain() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #44 0x402ac314 in main () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #45 0x412c98ae in __libc_start_m #14 0x4025c80e in FixedText::Paint(Rectangle const&) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #15 0x4020ff30 in Window::ImplCallPaint(Region const*, unsigned short) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #16 0x4020fff7 in Window::ImplCallPaint(Region const*, unsigned short) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #17 0x40210126 in Window::ImplCallOverlapPaint() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #18 0x402101ba in Window::ImplHandlePaintHdl(void*) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #19 0x40210186 in Window::LinkStubImplHandlePaintHdl(void*, void*) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #20 0x400e92ab in Timer::Timeout() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #21 0x400e8ffa in ImplTimerCallbackProc() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #22 0x402ada32 in SalData::Timeout() const () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #23 0x402ad57e in SalXLib::CheckTimeout(bool) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so ---Type <return> to continue, or q <return> to quit--- #24 0x402ad873 in SalXLib::Yield(unsigned char) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #25 0x402b6708 in SalInstance::Yield(unsigned char) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #26 0x400e3709 in Application::Yield() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #27 0x401d4baa in Dialog::Execute() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #28 0x406822fe in svt::RegistrationDialog::Execute() () from /usr/local/OpenOffice.org1.1RC/program/libsvt645li.so #29 0x405b263a in svt::OProductRegistration::execute(com::sun::star::uno::Sequence<com::sun::star::beans::NamedValue> const&) () from /usr/local/OpenOffice.org1.1RC/program/libsvt645li.so #30 0x42721337 in component_getFactory () from /usr/local/OpenOffice.org1.1RC/program/libfwk645li.so #31 0x4272de36 in component_getFactory () from /usr/local/OpenOffice.org1.1RC/program/libfwk645li.so #32 0x426ce50c in typeinfo for com::sun::star::ucb::InteractiveIOException () from /usr/local/OpenOffice.org1.1RC/program/libfwk645li.so #33 0x40f7a7b5 in WindowListenerMultiplexer::windowShown(com::sun::star::lang::EventObject const&) () from /usr/local/OpenOffice.org1.1RC/program/libtk645li.so #34 0x40ed03ff in VCLXWindow::ProcessWindowEvent(VclWindowEvent const&) () from /usr/local/OpenOffice.org1.1RC/program/libtk645li.so ---Type <return> to continue, or q <return> to quit--- #35 0x40ed0078 in VCLXWindow::WindowEventListener(VclSimpleEvent*) () from /usr/local/OpenOffice.org1.1RC/program/libtk645li.so #36 0x40ed0022 in VCLXWindow::LinkStubWindowEventListener(void*, void*) () from /usr/local/OpenOffice.org1.1RC/program/libtk645li.so #37 0x400eb967 in VclEventListeners::Call(VclSimpleEvent*) const () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #38 0x40217aec in Window::CallEventListeners(unsigned long, void*) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #39 0x40217a69 in Window::ImplCallEventListeners(unsigned long, void*) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #40 0x40219ae0 in Window::Show(unsigned char, unsigned short) () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #41 0x40ed2356 in VCLXWindow::setVisible(unsigned char) () from /usr/local/OpenOffice.org1.1RC/program/libtk645li.so #42 0x08064366 in desktop::Desktop::Main() () #43 0x400e84d7 in SVMain() () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #44 0x402ac314 in main () from /usr/local/OpenOffice.org1.1RC/program/libvcl645li.so #45 0x412c98ae in __libc_start_main () from /lib/libc.so.6 (gdb) quit A debugging session is active. Do you still want to close the debugger?(y or n) y alien@linux:~> exit Script done, alien@linux:~>
Hi I haven't received any updates on this issue. Should I change it's status to started? Ioannis
No, only developers *fixing* bugs get to mark things as 'STARTED'. Sorry for the delay, and thanks for the nudge! Judging by the stack trace, this is a duplicate of issue 16872. I think it's fixed, hope the fix will be in RC3, please check when that comes out. Thanks! *** This issue has been marked as a duplicate of 16872 ***
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