Issue 21983 - Configuration data access failure
Summary: Configuration data access failure
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: General
Classification: Code
Component: code (show other issues)
Version: OOo 1.1 RC2
Hardware: PC Windows XP
: P3 Trivial (vote)
Target Milestone: ---
Assignee: thorsten.martens
QA Contact: issues@framework
URL:
Keywords: needmoreinfo
Depends on:
Blocks:
 
Reported: 2003-11-01 02:29 UTC by barii
Modified: 2004-03-19 10:29 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description barii 2003-11-01 02:29:53 UTC 
I get the message

[Open Office]cannot be started due to an error accessing the configuration 
data. 
Please contact your system administrator. 
The following internal error has occurred: GetStorage, name:"No Content! 

I have uninstalled and re-installed but it made no difference.
I have just installed an ABIT NF7-M motherboard (integrated GeForce MX 
graphics) 

It's probably irrelevant but Netscape 7.1 isn't working either.
Comment 1 Olaf Felka 2003-11-03 09:01:20 UTC 
I can't reproduce with 1.1.0 (final) version. Please use the newest
version. Starting setup in OOo program folder and choosing repair
might help.
Comment 2 utomo99 2003-12-18 02:55:23 UTC 
We have discussion in dev mailing list about getstorage problem. and to 
analize getstorage problem, we need the following information. please help to 
provide more info. Thanks
- exact system description
- where is the location of the user directory that can be found in 
sversion.ini/.sversiorc ?
- look into the Common.xcu file both in share and user tree of the registry; 
do you find any entries for the pathes named "UserConfig" and "UIConfig" ?
- which pathes do you find?
- where are they located?
- if it's a network drive: what system is running on that machine?
- do you have write access to them under the user that runs OOo?
- provide the setup .log (for net/workstation installation: 2 files).
- Does setup -repair help? If not, provide setup.log from after repair!

Thanks
Comment 3 barii 2003-12-26 20:30:58 UTC 
I have in the meantime uninstalled OpenOffice, deleted all the remaining files
in the Open Office subtree and re-installed. It now works properly.

I was running Windows XP pro; the graphics adapter nVidia GeForce4MX
integrated GPU
the monitor: Samtron 71S.
I cannot find any file called  sversion.ini

There are 3 Common.xcu files in the new installation
not one contains any string with Config in it

not a network drive

There is no setup.log in the new installation.

                                                                  Barry
Comment 4 thorsten.martens 2004-03-19 10:29:40 UTC 
.