Apache OpenOffice (AOO) Bugzilla – Issue 23274
ezmlm/qmail drops users when html messages are rejected
Last modified: 2004-05-30 11:12:36 UTC
EZMLM drops users when messages are rejected for containing html. Sometimes silently and other times because it cannot or won't deal with the fact that some sites protect themselves against html formatted emails. For example, today my system rejected a message from ezml because it contained html. Ezmlm then sent a message to the effect that my name would be dropped because of the fact I will not allow html formatted email on my system. Here is the message I got threatening loss of my account: Return-Path: <educ-return-warn-1070815362.kmoliejgifhamifkhcmm-gerry=pathtech.org@marketing.openoffice.org> Received: from openoffice.org (s002.sfo.collab.net [64.125.133.202]) by pathtech.org (8.12.9/8.12.9) with SMTP id hB7GghJc012037 for <gerry@pathtech.org>; Sun, 7 Dec 2003 11:42:44 -0500 Received: (qmail 14466 invoked by uid 5302); 7 Dec 2003 16:42:43 -0000 Mailing-List: contact educ-help@marketing.openoffice.org; run by ezmlm Date: 7 Dec 2003 16:42:43 -0000 Message-ID: <1070815363.14460.ezmlm-warn@marketing.openoffice.org> From: educ-help@marketing.openoffice.org To: gerry@pathtech.org Content-type: text/plain; charset=us-ascii Subject: ezmlm warning X-Scanned-By: MIMEDefang 2.33 (www . roaringpenguin . com / mimedefang) Status: X-Evolution-Source: pop://gerry@mail.pathtech.org Mime-Version: 1.0 Hi! This is the ezmlm program. I'm managing the educ@marketing.openoffice.org mailing list. Messages to you from the educ mailing list seem to have been bouncing. I've attached a copy of the first bounce message I received. If this message bounces too, I will send you a probe. If the probe bounces, I will remove your address from the educ mailing list, without further notice. I've kept a list of which messages from the educ mailing list have bounced from your address. Copies of these messages may be in the archive. To retrieve a set of messages 123-145 (a maximum of 100 per request), send an empty message to: <educ-get.123_145@marketing.openoffice.org> To receive a subject and author list for the last 100 or so messages, send an empty message to: <educ-index@marketing.openoffice.org> Here are the message numbers: 317 --- Enclosed is a copy of the bounce message I received. Return-Path: <> Received: (qmail 8702 invoked for bounce); 25 Nov 2003 22:43:54 -0000 Date: 25 Nov 2003 22:43:54 -0000 From: MAILER-DAEMON@openoffice.org To: educ-return-317-@marketing.openoffice.org Subject: failure notice Hi. This is the qmail-send program at openoffice.org. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. <gerry@pathtech.org>: 205.189.41.5 failed after I sent the message. Remote host said: 554 5.7.1 HTML messages not allowed on this server This is NOT good. I have been dropped to many times for this and other problems with the ezmlm/qmail at openoffice.org
Hi Gerry, first of all I can reassure you that you won't loose your account but only the subscription to a mailing list. My understanding of the explanation is that the mailing list manager ezmlm sends the notification and will unsubscribe someone if the notification bounces and another probe. It's unlikely that you have been unsubscribed because of rejecting HTML messages. Greetings, Stefan
Stefan, Sorry you are wrong. ezmlm does exactly as shown. What's worse is it does in silently in most cases. I gather from your response that you are locked into using this defective software and cannot evaluate software that is reasonable. I see that you also employ qmail as the MTA which brings up the question, do you also employ djbdns? Please regard this issue as real and an indication that the software you defend is defective and should only be used for handling home mailing lists rather than enterprise emailing lists. I apologize for using the word account when I meant subscription. But you know this. I see no reason that anyone should be UNSUBSCRIBED because of flakey software on the server. It is the silent unsubscribing that needs to be examined more so than this example. If you are the person that chose this software, I highly recommend that you re-evaluate your position and relationship with the author.
reassigning
reassign
Hi Gerry, I agree that no subscriber should be unsubscribed without reason - esp. not silently. But let's stick in this issue with the defect you described. I'm aware of issue 23273 you filed. I'm not able and willing to discuss the selection of the software. Reading the content of the ezmlm notification I still think that it's unlikely - not impossible - that subscribers are unsubscribed because of the rejection of HTML messages. The probes would be accepted and the subscription continued. But instead of argueing I would like to track down and reproduce the problem you mentioned when you filed this issue. Please let me know, if you are interested. Greetings, Stefan
I am willing to help. I am certain there will be others as well. BTW, the html rejection is the only one I was able to catch and report. All others resulted in unsubscribing without warning. I understand about not wishing to discuss the software but I wish it weren't so.
I would like to create a mailing list in the project "test". Then subscribe you and send a message in plain test, then with HTML. And we'll see... May I flood your mailbox?
Yes you may. My system rejects if you are in a dnsbl, attach a virus or other unacceptable thing. So try them too. Please let me know when you are done I have mods to make to my configuration.
Confirmed. I was dropped silently from the marketing lists to which I have been subscribed for forever. No warning, no nothing. This occurred sometime after Dec 31, 2003 at 16h44. I suggest that you attach mimedefang or similar filter to qmail such as http://ngm.id.au/checkhab
I've got similar messages, but I do not see clearly the reasons. Funny thing: I have subscribed users@de.openoffice.org, dev@qa.openoffice.org, but I got warning messages concerning lists users-help@de.openoffice.org, dev-help@qa.openoffice.org. It seems that I've been droppend, I can no longer send emails to dev@qa.openoffice.org Rainer
I was wrong! I have not been dropped, and I can send emails to [qa-dev]. _My_ problem was that I sent an amail with subject "Test" to [qa-dev], and it seems, that emails with that subject will be rejected: > eporting-MTA: dns; mailc0923.dte2k.de > > Final-Recipient: RFC822; dev@qa.openoffice.org Action: failed > Status: 5.7.1 X-Supplementary-Info: <mailc0910.dte2k.de #5.7.1 > smtp;550 5.7.1 "Test"... W32.Novarg.A signature in Subject > rejected> X-Display-Name: dev@qa.openoffice.org So I can leave this issue no longer as "NEW. Grsingleton, please reopen, if the "drop problem" still is actual for you! Rainer
*** Issue 23273 has been marked as a duplicate of this issue. ***
no objections to WFM, so I close this issue