Issue 3095 - Can't run, can't install, can't uninstall
Summary: Can't run, can't install, can't uninstall
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: Installation
Classification: Application
Component: code (show other issues)
Version: current
Hardware: PC Windows NT
: P4 Trivial (vote)
Target Milestone: ---
Assignee: Olaf Felka
QA Contact: issues@installation
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2002-02-14 11:57 UTC by aelfgifu
Modified: 2003-09-08 16:53 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description aelfgifu 2002-02-14 11:57:34 UTC 
I tried using both Staroffice 6.0 Beta and OOo on same machine (but not 
launched at same time); they appeared to be conflicting with each other.  I 
uninstalled SO successfully.  I've tried uninstalling & reinstalling OOo & 
rebooting many times.  Now when I try to launch OOo, I get this message: 

   OLEMainThreadWndName: soffice.exe
The exception unknown software exception (0xe0bd7363) occurred in the 
application at location 0x77fd479

And the launch fails.  No application. I can't uninstall it via Control Panel. 
On attempting reinstall, it offers to repair. It says the repair completed 
successfully, but it sure don't run no more. 

I really don't know what to do...  Download again? Delete all files 
manually? Hack the registry? :-(  

Please help. It's hard to recommend OOo to my colleagues at work if I can't use 
it!
Comment 1 Olaf Felka 2002-02-14 12:37:13 UTC 
I've had no problem running StarOffice 6.0 and OOo641c on my NT 4 box.
I can start both programms at the same time. 
So I can't see a problem in our application: we  won't drop a build
that can't be installed or used in any way.
Delete all StarOffice and OOo files, have a look in your profiles
folder: open the sversion.ini with the editor and remove all
StarOffice and OpenOffice entries.
Run a registry cleaner. Look in you startup flder and remove the
quichstart entries. Start the taskmanage and look for soffice task and
stop them.
Try again.
Comment 2 Olaf Felka 2002-02-14 12:38:24 UTC 
Not a OOo or StarOffice issue.
Comment 3 Olaf Felka 2002-02-15 08:35:35 UTC 
Fortunatly I've found a message that my workaround is o.k.