Apache OpenOffice (AOO) Bugzilla – Issue 31330
user jacqueline does not receive list mail
Last modified: 2008-05-17 23:24:58 UTC
Jacqueline is moderator for and member of dev@marketing.openoffice.org, as well many other lists. She has been dropped. I added her back to dev@marketing. Being dropped from key lists (usually active ones) has happened to me, too. Jacqueline: give me a list of the ones to which you were formerly subscribed... sorry louis
closing as invalid. issue is probably on user's side. Louis
I would like to reopen this issue. Since Friday 9 July, I have not received email from the 60+ OOo lists to which I am subscribed and or moderate. The email addresses that I use for the lists are: jacqueline AT decisions-and-designs DOT com DOT au openoffice DOT org AT decisions-and-designs DOT com DOT au It appears to be only a problem with OOo lists. I am able to receive mail from username@openoffice.org addresses and send mail using my own username@openoffice.org address. Also, I am receiving mail from callforpapers AT openoffice DOT org which I understand is not a regular OOo list. I have since subscribed my username@openoffice.org address to a few lists so that I can get back on deck to be able to correspond with other OOo members. For the last two days I have corresponded with the tech support of our domain. I am happy to send through this information to and fro, so you can see what has been considered at our end. I hesitated to include it here, as the messages include the full headers. I have requested Louis to unsubscribe me from most of the lists as I didn't want to think that the email may be banked up or bouncing somewhere. I am still subscribed to dev@marketing.oo.o as openoffice DOT org AT decisions-and-designs DOT com DOT au and moderator of dev@marketing.oo.o as jacqueline AT decisions-and-designs DOT com DOT au for testing purposes. I still have not received any mail from these lists on these addresses. Please let me know what information that you require so that you may investigate and hopefully resolve this issue. Jacqueline
reopening. louis
support, could you look into this? I couldn't see anything amiss. louis
changing summary. louis
The technical support people that have been checking our end said in their recent response to me: "As mentioned, it seems that the message never made it as far as reaching our mail server. If the problem is not occurring in transit, perhaps it is the case that one of OpenOffice.org's IP addresses has been firewalled by our server. If you could ask the OpenOffice.org administrator for the IP addresses used by their mail server, we can check whether this is the case."
You might suspect spam filters. Especially if this is used as a flag: Bayesian spam probability is 99 to 100%. My service provider upgraded to a filter system (a version of spamassasin) that used this as a flag. The upgrade changed my default settings on their system too. Until I discovered it, I lost lots of emails. When I did figure it out, I set the filters up to mark the spam, but send it to me too, and I monitored all its judgments for a few weeks. It was so inaccurate that I disabled their filters altogether. I have seen that Bayesian spam probability is 99 to 100% label on plain text letters from friends, and all sorts of places that make no sense. My main customer sent an email po to a vendor and they never got it. The vendor said they were losing emails often too. We have gotten so we use return receipts for important stuff now, because losses have burned us. Many folks seem unaware of or too trusting in spam filters. My belief is that the latest spam filters have a major flaw, but no one is willing to dig into it or even admit it. Sometimes judgement is made simply on who the service provider is too. My main customer uses comcast, biggest provider in US, and comcast is blacklisted. Go figure. If OOo end works out to show no issues, suspect spam filters, no matter what your provider says. Mine was telling me I was way off-base the whole time, along with very logical reasoning, and lots of finger pointing in other directions. My experiments proved otherwise, once I started figuring things out. Their filters cannot be trusted. I'm not loosing messages anymore, since disabling their filters 100%. I'm now using mozilla junk feature to filter spam. It's trainable and seems accurate. I still monitor its judgements, but so far it's better than what my service provider uses.
Please provide examples of messages that have not arrived to the user. Also, please advise what lists the user has been unsubscribed to beyond the dev@marketing. Unfortunately the system does not track un/subscription activity for us to check if it was done manually. Seems very difficult to believe the system unsubscribed the user given we have so many mailing lists with so many users subscribed to them that if there was a bug causing users to be spontaneously unsubscribed, it would be a very prominent issue.
Thank you for your input Diane. Our domain host has requested the IP address of the OOo mail server so perhaps they suspect SPAM and anti-virus filters. They have already said they are not seeing the mail so perhaps blocks are in place upstream from our mailboxes. I will include the link to this issue so the technical support at our end can read what is happening at the OOo end.
The issue is that I am subscribed to OOo lists and not receiving mail from the lists. I have requested that Louis unsubscribe me from all the lists as I feared that 1000s of messages may be banking up. Being the moderator for some of the lists, I can receive several thousand a day for moderation that are often viruses or spam. Louis can confirm that I was subscribed and he has unsubscribed me from these lists as requested. I have remained subscribed to dev@marketing as openoffice.org AT decisions-and-designs DOT com DOT au Also, I have remained the moderator of dev@mareketing as jacqueline AT decisions-and-designs DOT com DOT au Neither of these addresses are receiving mail. I have been able to check that I really am subscribed to dev@marketing and a moderator of dev@marketing as I am a Marketing Project owner. I have subscribed an alternate address that is currently successfully receiving mail as both a moderator and subscriber of dev@marketing. This is only to be considered temporary, as it is not as tolerant as our real domain at handling some of the corrupt headers common with a lot of spam. I will attach these sample mails: example1.txt: received for moderation on alternate address, but not on jacqueline AT decisions-and-designs DOT com DOT au address example2.txt: received for moderation on alternative address, but not on jacqueline AT decisions-and-designs DOT com DOT au address example3.txt: received as subscriber on alternate address, but not on openoffice.org AT decisions-and-designs DOT com DOT au address Apologies for the delay in following up this issue. I wanted to be able to provide examples that were not spam or viruses.
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Hi Jacqueline, you'll find the IP address of the OpenOffice.org mail server in the headers you attached: Received: from openoffice.org (s002.sfo.collab.net [64.125.133.202]) Please hand the 64.125.133.202 to your support folks. Greetings, Stefan
Thanks Stefan. I knew where to find the IP address, but I don't know what I dont know :) So I forwarded the request for the address in case there was a bit more to it.
Just an update from me. Today (Fri 16 July), about 1000 my time (we are UTC +08h00) the email appeared to become unclogged. That is, I began to receive email from OpenOffice.org lists to jacqueline AT decisions-and-designs DOT com DOT au and OpenOffice.org AT decisions-and-designs DOT com DOT au. The earliest messages were of Friday last week (9 July), which is when I noticed that mail was not delivered. I am still subscribed with an alternate email address to some lists, and the difference between the unclogged mail messages and the messages that I am receiving on my alternative address is that I did not receive messages that included viruses or virus remnants. For which I am thankful. Essentially, real messages, messages for moderation, and of course spam - came through on the @decisions-and-designs DOT com DOT au addresses. Unfortunately, it has clogged again. I am no longer receiving mail to the @decisions-and-designs DOT com DOT au addresses. A test message to be held for moderation came through on my alternate email address, but not on jacqueline AT decisions-and-designs DOT com DOT au
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I have heard from the support people at our end. They firewalled the OOo IP address "due to a large number of SPAM and virus infected emails being received from that address." They unblocked it, which is why I saw a spurt, and then blocked it again. "Unfortunately given the high volume of mail that was being received, it has been necessary for us to block such mail from the server, in order to be fair to other clients on the server. We would be very hesitant to remove the block unless the level of mail being sent to our servers from the marketing.openoffice.org mailing list was significantly reduced. We would also require detailed information on what has been done to reduce the volume of mail before we would consider removing the block." This is only for dev@marketing. How do other moderators get on? Also, wouldn't it be better for www.openoffice.org not to redistribute the spam and viruses? We are currently asking why we were not notified, how we are exceeding our monthly traffic allowance (we are on their largest hosting plan), and why the anti-virus was not implemented.
The IP blocks are still in place on my account. I am using an alternative address for the moderated mail. Yesterday when I was monitoring the incoming mail, it was about 1 message every couple of seconds - 99.9999% of which were viruses or virus remnants Also, one of the moderated messages to dev@marketing contained: "UNSUBSCRIBE FURTHER EMAILS TO THIS ACCOUNT FROM YOU WILL BE DEALT WITH AS A SERIOUS COMPLAINT AND YOU WILL BE REPORTED TO YOUR ISP/MAIL PROVIDER FOR SENDING UNSOLICETED MAIL. If you did not send the email, then someone is using your account or has a virus/worm that is using your email address, and I suggest you sort it out. " I will contact the sender, and see if they have any further information. While we do get a steady stream of viruses and spam, a spike has definitely occurred this last week.
If this issue is regarding virus and spam checking, should it be closed as a dupe of issue 26049?
hm. why was this reassigned to me? Jacqueline: do you want to close this? I think that it ultimately is not in CN's bailiwick. Louis
The OOo email list server IP address has been unblocked, but this was after a weekend of processing virus laden mail at approx 1/second. Fortunately, our host kindly conducted additional processing so that I did not receive the viruses or minimal remnants. Yes, please close it as a duplicate of issue 26049 as suggested by bnoble. Also, thanks to all for assisting me to investigate the issue. Jacqueline *** This issue has been marked as a duplicate of 26049 ***
The Issue you raised has been marked as 'Resolved' and not updated within the last 1 year+. I am therefore setting this issue to 'Verified' as the first step towards Closing it. If you feel this is incorrect, please re-open the issue and add any comments. Many thanks, Andrew Cleaning-up and Closing old Issues ~ The Grand Bug Squash, pre v3 ~ http://marketing.openoffice.org/3.0/announcementbeta.html
As per previous posting: Verified -> Closed. A Closed Issue is a Happy Issue (TM). Regards, Andrew