Apache OpenOffice (AOO) Bugzilla – Issue 4273
Procedure for answering email letters regarding issues should be stated in email
Last modified: 2009-03-30 23:39:53 UTC
As notice of additional comments come out via email in IssueZilla, there is no indication in the email message other than the URL that the recipient of the email message should enter their replies directly into IssueZilla, and not just type them into a "reply" to the email message. A short sentence along the lines of: To reply to these additional comments, please go to this URL and enter your answers" might help those who are not familiar with the protocol of IssueZilla or your project. md
This makes sense. Louis?
Hi yes, it makes lots of sense, especially as I and Stefan end up being the persons who notify the poor souls who respond to the email of what to do. I however cannot change this; Stefan was working on a script that could do it. But a better solution might just be to use maddog's. This means requestign an enhancement with CN. I'll pursue that avenue. louis
Reassigning this RFE to support. Support: Many people are filing issues now and we are receiving a dozenn bogus replies to the IZ mail that is automatically sent out. Please file an enhancement request with PCN addressing this characteristic. thank you, Louis
Louis: how does Sun want to do this? They could request a change the help section documents so their users who file IZs know to keep checking back with their issues, or do they want an enhancement request so the IZ emails have a preface stating, this email is from IssueZilla, your ticket has been changed or modified?
Hi, Kenneth. What we want is to have in IZ-generated mail, the mail that you receive when you file or update an issue, a message in the subject: "DO NOT REPLY TO THIS MESSAGE" That should do the trick. For right now, many people *do* respond. thanks louis
Louis/Stefan: making this change would require a change in the instantiation and would be considered a customization. I can file the enhancement request, but given our resource load, and the type of request (a non-urgent customization) I would suggest waiting for the 2.5 release which has more admin-configurable options. Action plan: 1) I'll test 2.5 to make sure this works in it 2) If it's included, I'll mark it so in this IZ 3) if not, then I'll file an enhancement request for this version of OOo and file a RFE against the future version as well Timeframe: I'll update this IZ by 1/15/03
PCN 13859 has been filed for this enhancement request. I will continue to research to see if the next version of SC has this specific functionality already built in.
Hi Kenneth, any news whether this is in the next version of SC? Thanks, Stefan
the enhancement request is currently in consideration and will be reviewed and assigned to a future release, yet to be named. I need some more time to test the configuration options in the scarab to verify that it's configurable with out a one-off in the next immediate release. I will finish testing the component tomorrow and update this IZ by the end of the day 2/27/03
after testing and confirming with the engineer in charge of the scarab behavior, I have found out that the email notifications content is not accessible or configurable to the admin through the UI in the next immediate version of SC/scarab. However, when OOo is getting ready to upgrade, the appropriate Sun contacts (ST/MH) can work w/ the appropriate CollabNet staff to review current wording in issue notifications and make appropriate changes at that time as possible instantiation changes. Note: the PCN for this enhancement request will be slated for a future release of SC that has yet to be named.
Could you please update status whiteboard as soon as the release containing this enhancement has been determined. Feel free to mark as resolved/later in the meantime. Thanks, Stefan.
changing status whiteboard, resolving as later
Just a quick note: some time after the initial request we are now able to customize the notification emails.
There is now a message included with the automatic Issue Tracker email messages, which tells folks not to respond directly to the message and redirects them to the issue report. Yet some folks still respond directly to the messages. Would it be possible to move the blurb from the bottom of the auto-generated messages to the top, maybe to somewhere around the link to the issue? Maybe they never scroll down far enough to see the message that is there now? It seems to be missed where it is now.
Updating the target milestone and the whiteboard .
st, It is possible to change the email notifications for IZ by following the steps given below: 1. Go to http://<projectname>.openoffice.org/issues/edittemplates.cgi. 2. Choose "'New/changed issue' notification template" to edit. 3. Add the required text at the top of the message body in the template and save changes. Hope this helps. Regards, Karishma Support Operations
Resolving the issue as fixed as the feature is already available on the site. Regards, Karishma CollabNet Support
Setting The TM
Seems to be ok. I will close the issue now Set myself to CC