Apache OpenOffice (AOO) Bugzilla – Issue 4631
Installation proceeds until the end, but fails to finish due to a memory write error.
Last modified: 2003-09-08 16:53:51 UTC
The installation works fine, until it is starting to finish the installation. I have selected the typical installation option and Java 1.4.0 JRE from the installation options. Then at the end of the installation the software displays a message: The instruction at "0x002310eb" referenced memory at "0x0[many zeros]0". The memory could not be "written". After installation, when trying to start any of the installed components (writer, calc, draw, ...) the program starts loading, but before anything happens it displays this same message. When trying to uninstall the openoffice.org through control panel's add/remove programs it displays a message: The installation program cannot find the script file in which... The file was looked in the following directory C:\setup.inf The installation program cannot be executed without this file When trying to run the setup.exe program again, it displays this message: OpenOffice.org 1.0 is already installed... Use the local setup program to deinstall. So, I cannot either deinstall or reinstall the software. I downloaded also SUN's staroffice 5.2 and it reports the same problems when trying to install. My system information is: System Information report written at: 08.05.2002 10:01:04 [System Summary] Item Value OS Name Microsoft Windows 2000 Professional Version 5.0.2195 Service Pack 2 Build 2195 OS Manufacturer Microsoft Corporation System Name xxx System Manufacturer System Manufacturer System Model System Name System Type X86-based PC Processor x86 Family 6 Model 4 Stepping 2 AuthenticAMD ~1009 Mhz BIOS Version Award Medallion BIOS v6.0 Windows Directory C:\WIN2K System Directory C:\WIN2K\System32 Boot Device \Device\Harddisk0\Partition1 Locale United States User Name xxx Time Zone FLE Daylight Time Total Physical Memory 392Â 672 KB Available Physical Memory 224Â 508 KB Total Virtual Memory 1Â 337Â 620 KB Available Virtual Memory 1Â 013Â 332 KB Page File Space 944Â 948 KB Page File C:\pagefile.sys
I had the same sorts of problems yesterday when installing using W2K and a FAT32 volume (I put apps on FAT32 for duel boot with Windows ME). Installation crashed during the registering components phase of the install. When trying to run any of the apps they just crashed out with a referenced memory at 0x00000000 error. Could not uninstall, or re-install. Ended up deleting the directory and then re-installing on a NTFS volume and had no problems with that install.
reported as issue 4397 *** This issue has been marked as a duplicate of 4397 ***
duplicate