Issue 48412 - Committed CVS file not showing live
Summary: Committed CVS file not showing live
Status: CLOSED FIXED
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Website general issues (show other issues)
Version: current
Hardware: All All
: P2 Trivial (vote)
Target Milestone: ---
Assignee: Unknown
QA Contact: issues@www
URL: http://www.openoffice.org/copyright/c...
Keywords:
Depends on:
Blocks:
 
Reported: 2005-04-29 04:43 UTC by eric.renaud
Modified: 2006-11-06 18:36 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


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Description eric.renaud 2005-04-29 04:43:49 UTC
I committed the new revision for
http://www.openoffice.org/copyright/copyrightapproved.html
as follows:

Revision:	1.252
Date:	4/28/2005 4:33 PM
Author:	ejrenaud
Comment:
4/28 update

As of 8:41 PM, the version has not shown on the live site.

Please investigate.
Comment 1 lsuarezpotts 2005-04-29 09:57:32 UTC
confirmed.
Louis
Comment 2 stx123 2005-04-29 13:08:10 UTC
I have to add
http://about.openoffice.org/index.html
Comment 3 eric.renaud 2005-04-29 15:11:56 UTC
I can confirm that the latest version of the copyrightapproved webpage is
showing live.

I cannot confirm on Stefan's addition, so will leave this issue open.
Comment 4 Unknown 2005-05-09 12:02:06 UTC
St:
I was not able to replicate the issue.When tried to commit the file in a test 
project I was able to see the updation in the site as well.I need further 
clarification on your comment on this issue.Also ejrenaud mentions that the 
revision number is getting displayed properly.

Aarthi-Helpdesk.
Comment 5 lsuarezpotts 2005-05-09 20:49:00 UTC
support, the issue is not that regular cvs files are not being published, but that those that are staticized 
are not being published in a timely fashion.  Thus, you would not have noticed anything amiss if you 
published something in a test project unless that test project's files were staticized, which I would guess 
they are not.

So, try a staticized file.  Try http://www.openoffice.org/about.html (superseded by about.openoffice.org).  
the CVS address is www/www/about.html

Thanks!
louis
Comment 6 Unknown 2005-05-10 09:55:10 UTC
Have filed an internal ticket for this issue.Will update as soon as I get 
information from them.

Aarthi-Helpdesk.
Comment 7 stx123 2005-05-10 11:59:01 UTC
Another example is
http://www.openoffice.org/FAQs/faq-questions.html
Comment 8 Unknown 2005-05-16 10:25:40 UTC
hi,

Could you please tell us how long it takes for the revision number to get 
updated in the live site.In other words the time lag if any for the revision 
number to get updated in the live site.As our engineers will require this 
information to go ahead with the debugging for this issue.

Thanks.
Aarthi-Helpdesk.
Comment 9 stx123 2005-05-17 14:55:48 UTC
It took more than 30 minutes before an update of
 http://about.openoffice.org/index.html
was visible.
Pages used to be updated with 1-3 minutes and I would expect not more than 10
minutes.
Comment 10 lsuarezpotts 2005-05-18 19:55:20 UTC
adding self to cc

Some pages take inordinately long. This page, www/www/index.html has taken several hours (over 5) 
recently.
louis
Comment 11 Unknown 2005-05-19 02:35:36 UTC
The ops have have made some changes on our side which should have helped. 
Could you please try now & verify?

Thanks,
Karishma-Helpdesk.
Comment 12 lsuarezpotts 2005-05-19 07:53:21 UTC
assigning to ST to try sooner than later.

best
louis
Comment 13 stx123 2005-05-19 11:18:33 UTC
For about/www/index.html it took more than 40 min from the commit
$Date: 2005/05/19 08:45:07 $ $Revision: 1.15 $
until it was visible: Date: Thu, 19 May 2005 09:26:02 GMT
Comment 14 Unknown 2005-05-20 09:15:14 UTC
Have updated the internal ticket. Will get back to you with the response.

Thanks,
karishma-Helpdesk.
Comment 15 lsuarezpotts 2005-05-29 06:09:51 UTC
to give an idea of some of the waits....

I committed about/www/index.html at PDT 16:42 (-0700) and now, at 22:09 PDT it's still not publishing.

Something seems amiss.

Louis
Comment 16 Unknown 2005-05-30 19:16:44 UTC
The engineers are working on the issue. Will update you with their response.

Thanks,
Karishma-Helpdesk.
Comment 17 Unknown 2005-06-02 23:01:13 UTC
The engineers were not able to replicate the issue, as the page reflects 
changes in seconds. This might be a problem with browser caching.

While the engineers are still woking on the issue, they have given a work 
around to try "SHIFT+F5" (for IE) or "SHIFT+CTRL+R" (for firefox). This 
invalidates the cache and forces the browser to get latest file from server.

Please let us know if the workaround helped.

Thanks,
Karishma-Helpdesk.
Comment 18 stx123 2005-06-08 21:13:05 UTC
No, your workaround doesn't help.
Feel free to use about/www/index.html to evaluate the problem.

I produced revision 1.18 at
$Date: 2005/06/07 21:58:17 $
This version replaced 1.17 for the first time at 
Date: Wed, 08 Jun 2005 09:07:09 GMT

To reproduce you could change the file, commit to cvs and run
 wget --server-response -alog -O- http://about.openoffice.org/index.html 
until you receive the new revision.

This will tell you that the static file is updated once a day by the nightly
re-rendering but not on cvs change.
Comment 19 lsuarezpotts 2005-06-08 21:44:56 UTC
karishma,  to second ST's point, the engineers may have been working with non-staticized files. As the 
issue here is with staticized files, they need then to work with those that are staticized. ST has suggested 
which to examine.

The priority on this issue is p3. I am very tempted to raise it to p2.

thanks,

Louis
Comment 20 Unknown 2005-06-08 22:59:31 UTC
Louis,

The engineers are working already on the staticized page 
http://about.openoffice.org/index.html , the same one as mentioned by ST.

Have raised the priority of the internal ticket to P2 to have this issue 
resolved asap.

Thanks,
Karishma-Helpdesk.
Comment 21 lsuarezpotts 2005-06-09 00:05:15 UTC
thanks!
cheers,
louis
Comment 22 stx123 2005-06-09 07:44:02 UTC
changing to P2 to reflect the severity and PCN priority
Comment 23 Unknown 2005-06-13 20:45:15 UTC
The staticized pages are now getting published within 1-3 minutes. Have tested 
this with about.openoffice.org/index.html . Please verify if the other pages 
are also getting published normally.

Thanks,
Karishma-Helpdesk
Comment 24 stx123 2005-06-13 21:16:40 UTC
A static page from the download area worked fine for me.
Comment 25 stx123 2005-06-13 21:17:14 UTC
Seems to be fixed.
Thanks, Stefan
Comment 26 lsuarezpotts 2005-06-14 18:03:20 UTC
karishma, what was done?

My impression is that the cycle only speeded up because summer is here and OOo is generally faster as 
fewer are accessing the site.

Louis
Comment 27 Unknown 2005-06-14 18:54:17 UTC
Louis,

There are various reasons why the publishing was delayed. Primarily, there 
were a few errors in the publish.logs . Other possible reason is due to delay 
in CVS update caused by stale locks. There were also some permission problems 
with static-hack dir. The engineers have fixed the errors & now publishing 
works fine.

Thanks,
Karishma-Helpdesk.
Comment 28 Unknown 2006-11-06 12:07:55 UTC
Could we mark this issue as Closed.
Comment 29 eric.renaud 2006-11-06 18:36:10 UTC
Closing issue  - Eric