Apache OpenOffice (AOO) Bugzilla – Issue 58303
mails from certain domains get rejected/bounced
Last modified: 2007-02-20 04:34:03 UTC
the mailserver at collab.net has been inoperative and refusing connections for at least the past hour. This is to bring it to the attention of the admins.
thanks for filing the issue; reassigning to support. CollabNet has been notified Monday 15:30 EST via extranet issue 43.
This issue is also followed in https://sun-openofficeorg.extranet.collab.net/issues/show_bug.cgi?id=43 The ops are currently working on this issue. Will update you as soon as I get any updates from them. Thanks, Karishma-Helpdesk
The URL is inaccessible for mere mortals.
As of this morning, the mailserver is still refusing connections. As a matter of fact, it appears to be stalled or dead: sendmail -v -q Running /var/spool/mqueue/jANDSnOf031260 (sequence 1 of 1) <users@openoffice.org>... Connecting to asmx1.sfo.collab.net. via esmtp... <users@openoffice.org>... Deferred: Connection refused by asmx1.sfo.collab.net
according to helpdesk (CollabNet), as of 08:42 UTC: Engineers have updated us that the nearly 229644 messages are queued and this takes bit more time to clear up.They can see that mails can be sent and but received slowly. They are still monitoring on its performance proactively. Not known how long it will take to go through the queue. Support, anything you can do to expedite it? Louis
It is Wed Nov 23 21:01:33 UTC 2005 now and I have seen only ~10 mails from OOo today. So the queue is probably not processed. There is no incoming mail possible: pavel@paveljanik:~> telnet asmx1.sfo.collab.net 25 Trying 64.125.133.81... Connected to asmx1.sfo.collab.net. Escape character is '^]'. 220 asmx1.sfo.collab.net ESMTP Sendmail 8.12.8/8.12.8; Wed, 23 Nov 2005 13:01:52 -0800 helo q 250 asmx1.sfo.collab.net Hello gate.rudna.net [195.122.192.66], pleased to meet you mail from: pavel@janik.cz 451 4.7.1 Please try again later So why the queue is not able to process it? My old notebook handles ~10000 mails a day for me. Why the site is not able to handle 300x more?
One new behaviour that makes this mail server failure different from previous ones is the fact that the postings to mail lists do not even get to the archives. Usually, the messages were getting instantly on the lists archives and depending on the load...they were later (in some hours) reaching the subscribers. I've sent some messages to a list (dev@ro.openoffice.org) 5-6 hours ago and they are not even in the archive yet. ~cristian
I got about hundred mails with a 75kb attachment (probably a virus) where the To: field is ending in @openoffice.org. Some of the subjects are: Paris Hilton & Nicole Richie You_visit_illegal_websites hi, ive a new mail address Mail delivery failed smtp mail failed Could this be related to the mail problems
cs: the To: header is irrelevant. What is in the headers - have you got these mails *via* openoffice.org/CollapseNet mailservers?
Update: Thu Nov 24 10:21:39 UTC 2005 pavel@s:~> telnet asmx1.sfo.collab.net 25 Trying 64.125.133.81... Connected to asmx1.sfo.collab.net. Escape character is '^]'. 220 asmx1.sfo.collab.net ESMTP Sendmail 8.12.8/8.12.8; Thu, 24 Nov 2005 02:19:51 -0800 helo q 250 asmx1.sfo.collab.net Hello s.janik.cz [81.27.197.66], pleased to meet you mail from: pavel@janik.cz 451 4.7.1 Please try again later so still no incoming mail
Hi, I get hundreds of such messages per day..sent to my @openoffice.org address. Here are the full headers for one of them: ================================ X-Account-Key: account1 X-UIDL: aa7ae201b15c8d105833e1cad7c04d41 X-Mozilla-Status: 0201 X-Mozilla-Status2: 10000000 Return-path: <admin@cyberconxion.com> Envelope-to: cdriga@kfacts.com Delivery-date: Thu, 24 Nov 2005 06:16:22 +0200 Received: from s002.sfo.collab.net ([64.125.133.202] helo=openoffice.org) by muntenia.romedchim.com with smtp (Exim 4.52) id 1Ef8X0-0005Cl-Er for cdriga@kfacts.com; Thu, 24 Nov 2005 06:16:22 +0200 Received: (qmail 12495 invoked by uid 5302); 23 Nov 2005 12:48:11 -0000 Delivered-To: tigrisq-Surveys@www.openoffice.org Received: (qmail 13722 invoked from network); 22 Nov 2005 21:42:02 -0000 Received: from asmx1.sfo.collab.net (64.125.133.81) by s002.sfo.collab.net with SMTP; 22 Nov 2005 21:42:02 -0000 Received: from fvksil.com ([70.105.166.108]) by asmx1.sfo.collab.net (8.12.8/8.12.8) with SMTP id jAMLeg1q021671; Tue, 22 Nov 2005 13:40:43 -0800 From: Admin@cyberconxion.com To: emailserv@openoffice.org Date: Tue, 22 Nov 2005 21:33:53 UTC Subject: Paris_Hilton_&_Nicole_Richie Importance: Normal X-Priority: 3 (Normal) Message-ID: <a9dbfdce155eab59afe@cyberconxion.com> MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="===2b7fb0.bc11ebb20bbf5e1" Content-Transfer-Encoding: 7bit This is a multi-part message in MIME format. --===2b7fb0.bc11ebb20bbf5e1 The Simple Life: View Paris Hilton & Nicole Richie video clips , pictures & more ;) Download is free until Jan, 2006! Please use our Download manager. --===2b7fb0.bc11ebb20bbf5e1 Content-Type: application/octet-stream; name=downloadm.zip Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="downloadm.zip" ================================ ~cdriga
I bet that disabling email forwarding to addresses like username@openoffice.org and keeping this service only for mail lists and IZ would suddenly make things work. The forwarding is a usefull service but also it is unfortunately a method for sabotaging the mail server. And it is a easy method available for anybody who has the power to send mass emails loaded with attachments. Guess that under the circumstances, it worth trying to disable the forwarding for a while. BTW: I received one of the messages I sent yesterday to the lists. The previous one did not manged through. I am curious if it's lost. ~cdriga
Why don't Collabnet staff doesn't write status here in this issue?
Another day with a very very bad mailsystem. The time to get a mail on the list is about 24 hours. And I got this: ------------------------------------------------------- Delivery to the following recipient has been delayed: users@de.openoffice.org Message will be retried for 2 more day(s) Technical details of temporary failure: TEMP_FAILURE: Could not initiate SMTP conversation with any hosts: [asmx1.sfo.collab.net. (5): Connection timed out] ------------------------------------------------------- Support: Please tell us here in clear words, what problem the mailsystem has and how long it will take to fix it.
You might want to set the ConnectionRateThrottle parameter in Sendmail (confCONNECTION_RATE_THROTTLE in sendmail.mc) quite low, like to around 3. That delays connections if more than 3/second come in. While it still doesn't really prevent the DoS, it can smooth the load on the machine. Or you can use Sendmail 8.13's more fine-grained rate_control features so that any one IP address can't open too many connections too quickly. But the better solution of blocking offending IPs in access.db is probably a good one for now.
My understanding is that messages generated at the site (IZ, CVS notifications) are sent with a reasonable delay. It seems that the messages handled and sent from the site are bounces or webmaster@, hostmaster@, ... messages. I leave it to "support" to give an update on the actions taken and the expected timeframe needed to resolve the issue. Please whether messages sent in the last days and accepted by the OOo mail exchanger will be send at some point of time.
My understanding is that messages generated at the site (IZ, CVS notifications) are sent within a reasonable delay. It seems that the messages handled and then sent from the site are to a large extend bounces or webmaster@, hostmaster@, ... messages. I leave it to "support" to give an update on the actions taken and the expected timeframe needed to resolve the issue. Please let us know whether messages sent in the last days and accepted by the OOo mail exchanger will be send at some point of time.
We had over 150000 mails queued on the mailers yesterday. The status of the mails queue as of now is: messages in queue: 43738 messages in queue but not yet preprocessed: 0 As of now the server is doing over 350mails/sec. The indexers are fine as well.Mails are flowing and queue size have reduced by over 60% Regards Karthik-Helpdesk
You will have noticed that asmx1.sfo.collab.net is not available most of the time. Messages bounce because they couldn't be deliverd for 3 days. I'm sure you take the appropriate action instead of letting the machine work on the useless webmaster mails. Could you please answer the questions about the expected timeframe needed to resolve the issue and whether messages sent in the last days will be send?
pavel@paveljanik:~> date -u Fri Nov 25 21:30:25 UTC 2005 pavel@paveljanik:~> telnet asmx1.sfo.collab.net 25 Trying 64.125.133.81... telnet: connect to address 64.125.133.81: Connection refused pavel@paveljanik:~> mailq -Queue ID- --Size-- ----Arrival Time---- -Sender/Recipient------- 7D9466AFF8 1906 Thu Nov 24 20:18:10 Pavel@Janik.cz (connect to asmx1.sfo.collab.net[64.125.133.81]: Connection refused) dev@l10n.openoffice.org 469E86AFF5 949 Fri Nov 25 06:56:43 Pavel@Janik.cz (connect to asmx1.sfo.collab.net[64.125.133.81]: Connection refused) thing@openoffice.org 97E616AFFB 1094 Thu Nov 24 19:37:04 Pavel@Janik.cz (connect to asmx1.sfo.collab.net[64.125.133.81]: Connection refused) dev@native-lang.openoffice.org -- 4 Kbytes in 3 Requests. pavel@paveljanik:~>
St , We have put forth your queries to the engineers . we would be updating this issue when the engineers do provide us with their best guess estimate for resolving this issue. Thanks Jobin.
Things are back to square one again. I find the following on my mailserver: Running /var/spool/mqueue/jARDWVY3001364 (sequence 1 of 7) <users@openoffice.org>... Connecting to asmx1.sfo.collab.net. via esmtp... <users@openoffice.org>... Deferred: Connection refused by asmx1.sfo.collab.net. Running /var/spool/mqueue/jARCUslf001052 (sequence 2 of 7) <grsingleton@openoffice.org>... Deferred: Connection refused by asmx1.sfo.collab.net. Running /var/spool/mqueue/jARDUKBk001355 (sequence 3 of 7) <users@openoffice.org>... Deferred: Connection refused by asmx1.sfo.collab.net. What is starange is that messages posted via gmane are getting through. Please fix asap.
Please explain why port 25 is consistently blocked. This has gone on too long and there are solutions. e.g. sendmail -v -q Running /var/spool/mqueue/jATCpH5r016147 (sequence 1 of 3) <users@openoffice.org>... Connecting to asmx1.sfo.collab.net. via esmtp... <users@openoffice.org>... Deferred: Connection refused by asmx1.sfo.collab.net. Running /var/spool/mqueue/jATCkHjm016111 (sequence 2 of 3) <users@openoffice.org>... Deferred: Connection refused by asmx1.sfo.collab.net. Running /var/spool/mqueue/jATCKGpq016003 (sequence 3 of 3) <dev@documentation.openoffice.org>,<hashir0905@openoffice.org>,<maryjane47@openoffice.org>,<mitren@openoffice.org>,<roger_martinez@openoffice.org>... Deferred: Connection refused by asmx1.sfo.collab.net.
support, would you be willing to have a look at this? thanks louis
Hi grsingleton, We've sent an email to an account on a test project in openoffice.org and I was able to receive it. Operations are currently seeing spike of spam/virus and have updated that it all depends on the configuration of your mail server, on how often it tries to deliver the email.This is saturating the smtp connection on asmx1.sfo server. Even to identify if an email is spam or not the server needs to make a smtp connection, which uses up a smtp connection. Once the customer sents an email,it gets to our smtp server, it shouldn't take very long to get delivered. Hence please verify and contact us if you have any questions. Thanks, Kavitha-Helpdesk
Yes. I have questions. You claim that one message got through. I have had that experience too. I see a problem here, the server is blocking port 25 and refusing connections vis a vis the following that have been sitting waiting for asmx1.sfo.collab.net to accept connections: [root@dsl root]# date Wed Nov 30 07:11:57 EST 2005 [root@dsl root]# mailq /var/spool/mqueue (8 requests) -----Q-ID----- --Size-- -Priority- ---Q-Time--- --------Sender/Recipient--------jAU71u82021655 4630 484301 Nov 30 02:01 MAILER-DAEMON (Deferred: 451 4.7.1 Please try again later) <grsingleton@openoffice.org> (Deferred: 451 4.7.1 Please try again later) jAU31ugW020439 2629 842369 Nov 29 22:01 MAILER-DAEMON (Deferred: 451 4.7.1 Please try again later) <grsingleton@openoffice.org> (Deferred: 451 4.7.1 Please try again later) jAU31ugX020439 2781 842423 Nov 29 22:01 MAILER-DAEMON (Deferred: 451 4.7.1 Please try again later) <grsingleton@openoffice.org> (Deferred: 451 4.7.1 Please try again later) jAU31ugY020439 2871 842611 Nov 29 22:01 MAILER-DAEMON (Deferred: 451 4.7.1 Please try again later) <grsingleton@openoffice.org> (Deferred: 451 4.7.1 Please try again later) jAU2VQ9C020284 2542 1053111+Nov 29 21:31 <grsingleton@openoffice.org> 8BITMIME (Deferred: 451 4.7.1 Please try again later) <dev@documentation.openoffice.org> (Deferred: 451 4.7.1 Please try again later) jATMk3sS018936 573 1591179+Nov 29 17:46 <grsingleton@openoffice.org> (Deferred: 451 4.7.1 Please try again later) <users@openoffice.org> (Deferred: 451 4.7.1 Please try again later) jATMhCRF018920 680 1591234+Nov 29 17:43 <grsingleton@openoffice.org> (Deferred: 450 Requested mail action not taken-Try later:sv5pub.verizon.net) <jnobrien@verizon.net> (Deferred: 450 Requested mail action not taken-Try later:sv5pub.verizon.net) jATMvrag018994 917 1591422+Nov 29 17:58 <grsingleton@openoffice.org> (Deferred: 451 4.7.1 Please try again later) <users@openoffice.org> (Deferred: 451 4.7.1 Please try again later) Total requests: 8 /var/spool/clientmqueue is empty Total requests: 0 [root@dsl root]# date Wed Nov 30 07:12:04 EST 2005 [root@dsl root]# I suggested on Fri Nov 25 10:35:59 -0800 2005 that You might want to set the ConnectionRateThrottle parameter in Sendmail (confCONNECTION_RATE_THROTTLE in sendmail.mc) quite low, like to around 3. That delays connections if more than 3/second come in. While it still doesn't really prevent the DoS, it can smooth the load on the machine. Or you can use Sendmail 8.13's more fine-grained rate_control features so that any one IP address can't open too many connections too quickly. But the better solution of blocking offending IPs in access.db is probably a good one for now. It seems that neither has been implemented; hence we have an on-going problem. As colead of the documentation project I have a responsibility to respond in a timely fashion to my group and it is frustrating to *NOT* be able to do so. I do understand about a virus storm and I also understand about trying to accept all but when most of the viruses carry payload there are ways to handle this and the few legitimate messages that might be affected would be stripped anyway so ... Please explain why this cannot be resolved.
added louis to cc list
support, would you be able to investigate to see if grsingleton's suggestions have been implemented? And if they have not been, to indicate what has been done to resolve the current situation of delays and to prevent future outages? thanks! Louis
Louis, I have put across your query to Ops regarding port 25 and if grsingleton's suggestions have been implemented. Awaiting their response on this. Thanks, Karishma-Helpdesk
thanks louis
To alleviate the current situation, here is what the operations team has done: The problem is that the # of smtp connection to our mail server was limited to 100, and most of these connections were used (mostly) by e-mails of nature spam/virus. This is why external mail servers were not able to deliver the messages and were getting connection refused. As of now, they've increased the # of smtp connection to our mail server (asmx1.sfo) to 200. The spam filter on the server seems to be holding with this setting, but they will keep an eye on things to make sure it doesn't cause problem on that server(the brightmail one). A test message from a separate domain came through within 5 minutes. The increased number of smtp connections seems to be helping now. Please let us know if you are seeing better results on your end after this change was done to-day. We can understand that delays in mail messages cause a huge inconvenience for the Openoffice user community.
There is some slight improvement. But from the provided graphs and logs you will see that asmx1 still suffer from longer periods of unavailability. Please find the most recent bounce below. The original message was received at Mon, 28 Nov 2005 05:04:01 -0700 (MST) from [129.157.128.5] ----- The following addresses had permanent fatal errors ----- <stx001@openoffice.org> ----- Transcript of session follows ----- <stx001@openoffice.org>... Deferred: Connection refused by asmx1.sfo.collab.net. Message could not be delivered for 3 days Message will be deleted from queue Reporting-MTA: dns; brmea-mail-4.sun.com Arrival-Date: Mon, 28 Nov 2005 05:04:01 -0700 (MST) Final-Recipient: RFC822; stx001@openoffice.org Action: failed Status: 4.4.7 Last-Attempt-Date: Thu, 1 Dec 2005 09:00:19 -0700 (MST)
Well is is 07h30EST and we still have a problem. I have the following in my mail spool: [root@dsl mqueue]# !mai mailq /var/spool/mqueue (1 request) -----Q-ID----- --Size-- -Priority- ---Q-Time--- --------Sender/Recipient--------jB2CKYD9007103 2390 242955 Dec 2 07:20 <grsingleton@openoffice.org> (Deferred: Connection refused by asmx1.sfo.collab.net.) <users@openoffice.org> (Deferred: Connection refused by asmx1.sfo.collab.net.) Total requests: 1 /var/spool/clientmqueue is empty Total requests: 0 [root@dsl mqueue]# Is there anything I can do to help?
*** Issue 58656 has been marked as a duplicate of this issue. ***
Am able to telnet to port 25 with no problems. Can you please verify if this is still happening?
Telneting in is not what sendmail does so this test has limited value. I have tried this whilst getting refusals and had no success at these times. Tried a message to both of us and the queue is clearing as expected. Whether or not it is delivered in a timely manner is something else than what this issue addresses.
Well soemthing is still *VERY* wrong here. the mailserver was working and then suddenly started to refuse connections, again. # sendmail -v -q Running /var/spool/mqueue/jB4DVdNl026896 (sequence 1 of 1) <users@openoffice.org>... Connecting to asmx1.sfo.collab.net. via esmtp... <users@openoffice.org>... Deferred: Connection refused by asmx1.sfo.collab.net. # Please tell me what I can do to help resolve this problem.
gerry, are you still experiencing the problem? reassign to support if yes. Louis
Outages are fewer but still exist. See my comment from this morning.
As proof, here is my latest attempt to respond to the mailing lists: # mailq /var/spool/mqueue (1 request) -----Q-ID----- --Size-- -Priority- ---Q-Time--- --------Sender/Recipient--------jB4K05TU028661 333 150878 Dec 4 15:00 <grsingleton@openoffice.org> (Deferred: Connection refused by asmx1.sfo.collab.net.) <users@openoffice.org> (Deferred: Connection refused by asmx1.sfo.collab.net.) Total requests: 1 /var/spool/clientmqueue is empty Total requests: 0 #
Evidence: pavel@paveljanik:~> echo quit | telnet asmx1.sfo.collab.net 25 Trying 64.125.133.81... Connected to asmx1.sfo.collab.net. Escape character is '^]'. Connection closed by foreign host. pavel@paveljanik:~> echo quit | telnet asmx1.sfo.collab.net 25 Trying 64.125.133.81... telnet: connect to address 64.125.133.81: Connection refused pavel@paveljanik:~> echo quit | telnet asmx1.sfo.collab.net 25 Trying 64.125.133.81... telnet: connect to address 64.125.133.81: Connection refused pavel@paveljanik:~> date -u Sun Dec 4 20:27:32 UTC 2005 pavel@paveljanik:~> Hmm, maybe the setup is so dumb that it limits connections per IP also for regular writers like grsingleton or me are?
Mail is having problems again, which is disappointing. Let's look at http://stats.services.openoffice.org/ stats/lists/delaylog.txt for confirmation. I've reopened the Extranet issue #43. BTW, this doesn't seem really to relate to PCN 41922. louis
Still experiencing problems with delayed delivery of mail. As moderator of several mailing lists in the DBA project, I have to approve messages from non-subscribers. Those messages rarely appear in the mailing list. My moderation/acceptance mails seem to be silently dropped. The last three mails I sent (one at 2005-12-01, 2 about 8 hours ago) suffered from this problem. While 8 hours are already at the limit, though can perhaps be explained with high server load, 4 days is simply inacceptable.
We understand your concern,in order to resolve this issue, it has been escalated to our II level support to give much more higher importance to resolve this immediately. Thanks, Kavitha-helpdesk
The mail server appears to be delivering messages quickly right now. There was a spike in the incoming mails earlier in the day, which has since then reduced. Also, the upgraded Brightmail server is currently being setup and should be operational in the next few days. http://stats.services.openoffice.org/stats/lists/delaylog.txt shows improvement too.
My post was around 5-01 PM Pacific. Noticed these on the URL: http://stats.services.openoffice.org/stats/lists/delaylog.txt 2005-12-06-01-57: 262 secs mail delay (users) mins: 4 2005-12-06-01-57: 259 secs mail delay (allbugs) mins: 4 2005-12-06-01-58: 258 secs mail delay (allbugs) mins: 4 FYI: I got fairly quick response when I post these in IZ.
As I said in my comment on Fri Nov 25 11:17:33 -0800 2005" outbound notification messages are delivered nost of the time with a reasonable delay of some minutes. The problem persists for inbound messages with the unavailability (connection refused, error message "451 4.7.1 Please try again later") of asmx1.sfo.collab.net. Mail Queue (16 requests) --Q-ID-- --Size-- -----Q-Time----- ------------Sender/Recipient------------ OAA29562 77 Tue Dec 6 14:00 root (Deferred: 451 4.7.1 Please try again later) stx002@openoffice.org OAA29649 77 Tue Dec 6 14:02 root (Deferred: 451 4.7.1 Please try again later) stx001@openoffice.org NAA28824 77 Tue Dec 6 13:45 root (Deferred: 451 4.7.1 Please try again later) stx002@openoffice.org NAA28868 77 Tue Dec 6 13:47 root (Deferred: 451 4.7.1 Please try again later) stx001@openoffice.org NAA28098 77 Tue Dec 6 13:30 root (Deferred: 451 4.7.1 Please try again later) stx002@openoffice.org and so on...
Some of the other SUN sites are now behind the new brightmail spam-protection cluster. This has taken the load off the mail server (asmx1). Coupled with that, operations made some slight changes to the mail server configurations. We verified that the overall mail performance had now improved significantly. CN operations will monitor the behaviour of the new Brightmail cluster and schedule to place the openoffice.org server behind that setup early next week. In the interim I believe the mail delays should be already reduced drastically.
I see no change. Message are being queued up on my system because of refusals. e.g. # mailq /var/spool/mqueue (2 requests) -----Q-ID----- --Size-- -Priority- ---Q-Time--- --------Sender/Recipient--------jB8CRBRG023817 899 151455 Dec 8 07:27 <grsingleton@openoffice.org> 8BITMIME (Deferred: Connection refused by asmx1.sfo.collab.net.) <users@openoffice.org> (Deferred: Connection refused by asmx1.sfo.collab.net.) jB8CVCvW023841 1382 151971 Dec 8 07:31 <grsingleton@openoffice.org> 8BITMIME (Deferred: 451 4.7.1 Please try again later) <users@openoffice.org> (Deferred: 451 4.7.1 Please try again later) Total requests: 2 /var/spool/clientmqueue is empty Total requests: 0 #
Hi Hm. I'm not seeing delays, Gerry. Would you want to check anew? Louis
Due to the anticipated Virus/Worm attack, the OO.o server was moved behind the new Brightmail Spam-protection cluster to-day. CN operations team is monitoring the site closely after this move. The initial analysis shows that a huge volume of Spams/Worms are already caught by the new spam filter.
Our empty mail queue and the measured delays tell me that the switch to the Spam-protection cluster was very helpful.
CN support will continue to monitor this site.
Louis asked if the situation was better. From the little I posted today, I would say yes it is better. I will monitor for the next few days.
Hi, We have been monitoring the site for the past few days and found that it is working much better than before. Can you please confirm us whether we can close this case or we can keep it open to track it further. Thanks, Kavitha-helpdesk
Speaking only for myself, I do believe the problem is solved.
Yes, it is better now. But are we sure that the new spam filter is working well? Can Aniruddha Sarkar and/or Kavitha Jayakumar check out what we are receiving now at openoffice.org lists including: feedback@website.openoffice.org cvs@cs.openoffice.org cvs@marketing.openoffice.org cvs@specs.openoffice.org cvs@ru.openoffice.org cvs@specs.openoffice.org issues@scripting.openoffice.org issues@tr.openoffice.org issues@cs.openoffice.org issues@br-pt.openoffice.org issues@da.openoffice.org issues@api.openoffice.org .
Hi Khirano We will verify the mailing lists as mentioned in your previous description and will get back to you as soon as possible. Regards, Karthik-Helpdesk
Khirano, Can you please let us know if you are still receiving spam mails in the mailing lists. Regards, Karishma - Helpdesk
A short look in the archive of one of the CVS list will show that there are more SPAM than notification messages http://ui.openoffice.org/servlets/BrowseList?listName=cvs&from=2006-01-01&to=2006-01-31
Hi Karishma, Yes, spam mails are hitting our several cvs-lists, issues-lists and other mailing lists very well these days in the beginning of the new year. For example, please take a look at: feedback@website.openoffice.org http://website.openoffice.org/servlets/BrowseList?listName=feedback&from=2006-01-01&to=2006-01-31&count=232&by=date&paged=false
FYI: I tried googling "feedback@website.openoffice.org" and found the following interesting pages: 1. http://website.openoffice.org/ 2. http://www.mail-archive.com/lists.html 3. http://www.objectssearch.com/mailarchive/reader.jsp?list=feedback@website.openoffice.org If you take a look at: http://www.mail-archive.com/cvs%40ui.openoffice.org/maillist.html You will see what Stefan is talking about cvs@ui.openoffice.org far easier than taking a look at: http://ui.openoffice.org/servlets/BrowseList?listName=cvs&from=2006-01-01&to=2006-01-31 :) Are they useful for spammers? ;)
I would recommend to close this issue as fixed wrt to problems with mail delivery. We could follow-up on SPAM problems in a separate issue.
I have big problems with italian ML. localizzazione@it.openoffice.org is very slow. I sent an email yesterday and I couldn't see it delivered yet. Moreover now I get error sending email to plio@it.openoffice.org - These recipients of your message have been processed by the mail server: plio@it.openoffice.org; Failed; 5.1.2 (bad destination system address) Remote MTA cylon1.sjc.collab.net: network error - SMTP protocol diagnostic: 554 cylon1.sjc.collab.net Reporting-MTA: dns; aa005msg.fastwebnet.it Received-from-MTA: dns; ms002msg.fastwebnet.it (10.31.41.33) Arrival-Date: Thu, 12 Jan 2006 22:58:40 +0100 Final-Recipient: rfc822; plio@it.openoffice.org Action: Failed Status: 5.1.2 (bad destination system address) Remote-MTA: dns; cylon1.sjc.collab.net
I have asked my engineers to check the mail server and would provide an update as soon as possible. Regards, Karthik Support Operations
I tried to send an email to plio@it.openoffice.org and I recieved the mail immediately and also it has been archived.The Mail server seems to work fine,could you please verify again and get back to us. Regards, Karthik Support Operations
karthiksp: hmm. ddoza reported that in the past, it was not working for some unknown reason for him. You answered that it works for you now, which leaves a question why the service you provide is so volatile. To answer such question, please do not use the logic "it works now" -> "it worked before", but have a look in the logs *why* it failed *before*. This way, we can see *the solution*. Right now, we only see "it works now, so it worked before".
Another internal request is now opened to look into the errors reported by ddozza.
Ddozza, Can you please confirm if the e-mail that you sent to the plio@it.openoffice.org mailing list contain any attachment(s)? I am doing some research into the 554 error code, and there are instances when this is reported when a transaction is cancelled due to the presence of a virus. Although it may not be the case for this one, it would be worth verifying if any attachments were present.
Another interesting observation. It seems that fastwebnet.it could be in a few blacklisted list(s). Checking to see the error returned from the Spam/Virus filter could be because of this too.
The last observation appears to be the roo cause! Here are the details from the spam/virus filter's maillog: <snip> Thu Jan 12 13:58:42 2006 Info: New SMTP ICID 8416856 interface Data 1 (204.16.10 4.10) address 213.140.2.72 reverse dns host 213-140-2-72.ip.fastwebnet.it verifi ed yes Thu Jan 12 13:58:42 2006 Info: ICID 8416856 REJECT SG BLACKLIST match sbrs[-10.0 :-2.0] SBRS -2.1 Thu Jan 12 13:58:42 2006 Info: ICID 8416856 close ==== <snip> --------- Analysis: The user's email/connection was rejected b'coz they were on the blacklist. Is this from a dial-up connection? It looks like fastwebnet.it sends a lot of virus/spam messages and all of their messages have been dropped because they are being perceived bad. Ddozza, If you use a static ip we can add it to the whitelist, but if you are using a dynamic ip then not sure how we can help you. ---------------- BTW, as Stefan mentioned earlier, it's better to open another issues for spam/virus related and closing this one as the original mailserver issue is resolved. Hence I am marking this resolved. Please re-open this if there still is any issue around the overall mail system. Thanks
Very strange, because I use *always* smtp.fastwebnet.it as relay server which is smtp.fastwebnet.it. 163 IN A 213.140.2.32 I don't know if fastweb does an IP rotation. Anyway lots of people use Fastweb because is a very popular internet provider in Italy. This clarifies because other italian people has the same problem.
Per SUN/Stefan's request, Operations have added .fastwebnet.it domain to the whitelist of OO.O mail filtering. This means we will accept all mail from them and will not reject any mail. Please verify if this fixes the problem.
Ddozza, Can you please confirm with other community folks in Italy if they still experience the problems?
davide, we would like to confirm the nature of the problem and for that we need for you to try to see if the problem persists... thanks louis
Created attachment 33405 [details] refused mail
support, it seems that mail is still being refused from fastweb. please see the attached file. louis
Changing the summary; should have opened a new ticket as mentioned by Stefan, earlier. This ticket already has details on this current mail issue; hence will continue to work on this.
my error; asarkar pointed out that fastweb does not seem to be involved in the latest problem. Davide: it seems as if libero.it may be blocked, too. Can you help us confirm that? louis
Another person reported the same problem. I asked him which relay he is using.
---------- Forwarded message ---------- From: postmaster@it.openoffice.org <postmaster@it.openoffice.org> Date: 16-gen-2006 15.29 Subject: failure delivery To: fabio.fiorentini@gmail.com Unable to deliver message to the following address(es) utenti@it.openoffice.org. Remote host said: 554 delivery error: This user doesn't have an account
Today lot of messages passed in mailing list but I received the error reported above as mail under "MODERATION". Very strange. I attached one of this but all are the same. And this happens only for ML utenti@it.openoffice.org and not for discussioni@it.openoffice.org
Created attachment 33440 [details] Mail received under moderation even if it passed on ML.
This user is correctly a subscriber of the ML utenti@it.openoffice.org. He posts from gmail but nothing is published on ML and neighter I receive any notification of moderation. Davide --------------------------------------------------------------------------- From: postmaster@it.openoffice.org <postmaster@it.openoffice.org> Date: 20-gen-2006 20.51 Subject: failure delivery To: fabio.fiorentini@gmail.com Unable to deliver message to the following address(es) utenti@it.openoffice.org. Remote host said: 554 delivery error: This user doesn't have an account --- Original message follows. 2006/1/20, Paolo M. Grossholz: > > > > Cari amici, > > è normale che cliccando su Informazioni su OpenOffice.org all'interno > > del menù ? di Writer legga: > > OpenOffice.org 2.0 ??? > > Non dovrebbe essere 2.0.1.??? intanto 2.0 non è 2.0.0 :-) comunque è già stato segnalato varie volte in lista negli scorsi giorni prova a dare un'occhiata agli archivi della lista. per vedere la versione devi tenere premuto ctrl e poi in sequenza S, D, T Ciao Fabio
Another mail problem. ---------------------------------- Oggetto: Delivery Status Notification Da: Mail Delivery Service <postmaster@aliceposta.it> Data: Sat, 21 Jan 2006 08:20:40 +0100 A: madmachine@alice.it - These recipients of your message have been processed by the mail server: utenti@it.openoffice.org; Failed; 5.1.2 (bad destination system address) Remote MTA cylon1.sjc.collab.net: network error - SMTP protocol diagnostic: 554 cylon1.sjc.collab.net Reporting-MTA: dns; vsmtp21alice.tin.it Received-from-MTA: dns; [87.6.76.234] (87.6.76.234) Arrival-Date: Sat, 21 Jan 2006 08:20:39 +0100 Final-Recipient: rfc822; utenti@it.openoffice.org Action: Failed Status: 5.1.2 (bad destination system address) Remote-MTA: dns; cylon1.sjc.collab.net Return-Path: <madmachine@alice.it> Received: from [87.6.76.234] (87.6.76.234) by vsmtp21alice.tin.it (7.2.060.1) id 43C3E98B002004D5 for utenti@it.openoffice.org; Sat, 21 Jan 2006 08:20:39 +0100 Message-ID: <43D1E19C.6000102@alice.it> Date: Sat, 21 Jan 2006 08:24:12 +0100 From: madmachine <madmachine@alice.it> User-Agent: Mozilla Thunderbird 1.5 (X11/20051201) MIME-Version: 1.0 To: utenti@it.openoffice.org Subject: Re: [utenti] Titoli dei paragrafi su colonna laterale References: <43CF47F8.4090204@ingegnericonsulenti.com> <43D0F5A8.5050706@alice.it> In-Reply-To: <43D0F5A8.5050706@alice.it> Content-Type: text/plain; charset=ISO-8859-15; format=flowed Content-Transfer-Encoding: 8bit
reassigning to support
I tried in google "aliceposta.it blacklist" and found references of this site in blacklist related forums. However, I or CN does not go by google's results. But most likely this domain *is* in the blacklist of our spam/virus filter. Can we have a list of all the domains that you are experiencing problems with? That way we can verify and try to add them to the white-list in one go, instead of multiple times. Also, please note that adding some of these domains could allow visrues/spams to get through to the OO.o sites. So, please choose this list with caution.
I am taking the priority down a little bit here. We discussed this issue with Stefan and we agreed to collect and put a list together of all the domain sites that need whitelisting. Obviously as more sites need to be whitelisted in the future, we can add them as required. I would recommend that we close this issue and then open separate tickets for adding to whitelist(s). Any thoughts?
Hi, Any thoughts or updates on this issue? Regards, Karthik Support Operations
Hi! I didn't get my IZ notification mails and I didn't get the subscribed maillists mails. Could you help me? My mailaddress is kami_@openoffice.org that is forwarded to kamihir@freemail.hu... Thank you in advance, KAMI
This issue is obviously active and is in Start state. Changing to reflect efforts
Another error by sending email to ML management@it.openoffice.org -------------------------------------------------------------- - These recipients of your message have been processed by the mail server: management-accept-1141122028.10521.odegdifekgdomdibegap@it.openoffice.org; Failed; 5.1.2 (bad destination system address) Remote MTA cylon2.sjc.collab.net: network error - SMTP protocol diagnostic: 554 cylon2.sjc.collab.net Reporting-MTA: dns; aa002msg.fastwebnet.it Received-from-MTA: dns; ms005msg.fastwebnet.it (10.31.41.25) Arrival-Date: Tue, 28 Feb 2006 11:22:29 +0100 Final-Recipient: rfc822; management-accept-1141122028.10521.odegdifekgdomdibegap@it.openoffice.org Action: Failed Status: 5.1.2 (bad destination system address) Remote-MTA: dns; cylon2.sjc.collab.net Oggetto: Re: MODERATE for management@it.openoffice.orgDa: Davide Dozza <davide@flossconsulting.it>Data: Tue, 28 Feb 2006 11:22:19 +0100A: management-accept-1141122028.10521.odegdifekgdomdibegap@it.openoffice.org
I am not sure if some of UI text are localizable: officecfg/registry/data/org/openoffice/Office/UI/CalcCommands.xcu officecfg/registry/data/org/openoffice/Office/UI/WriterCommands.xcu officecfg/registry/data/org/openoffice/Office/UI/DrawImpressCommands.xcu because it misses the de text version...
Sorry!
Some people reported new problems on utenti@it.openoffice.org ML. In particular it seems that mails sent with OE are posted correctly while mails delivered via Thunderbird 1.0.7 are discarded because I don't receive any notification of moderation. I attached the two emails sent via thunderbird that have been discarded. Davide -------------------------------------------------------------------------- >From - Tue Mar 21 08:44:17 2006 X-Mozilla-Status: 0001 X-Mozilla-Status2: 00800000 Message-ID: <441FAED0.1010601@virgilio.it> Date: Tue, 21 Mar 2006 08:44:16 +0100 From: "italdesign.tin" <italdesign1@virgilio.it> User-Agent: Mozilla Thunderbird 1.0.7 (Windows/20050923) X-Accept-Language: it, it-it, en-us, en MIME-Version: 1.0 To: Utenti_OOo - Mail_List <utenti@it.openoffice.org> Subject: Grafici o diagrammi su Calc Content-Type: text/plain; charset=ISO-8859-15; format=flowed Content-Transfer-Encoding: 8bit ------------------------------------------------------------- >From - Tue Mar 21 17:19:25 2006 X-Mozilla-Status: 0001 X-Mozilla-Status2: 00800000 Message-ID: <4420278C.60509@virgilio.it> Date: Tue, 21 Mar 2006 17:19:24 +0100 From: "italdesign.tin" <italdesign1@virgilio.it> User-Agent: Mozilla Thunderbird 1.0.7 (Windows/20050923) X-Accept-Language: it, it-it, en-us, en MIME-Version: 1.0 To: utenti@it.openoffice.org Subject: grafici e diagrammi su Calc Content-Type: text/plain; charset=ISO-8859-15; format=flowed Content-Transfer-Encoding: 8bit
This issue started with the title "mailserver down". This problem has been solved with the installation of improved SPAM and virus protection. There seem to be some conditions under which messages are rejected. One was that the domain fastweb.it was blacklisted. This domain is now in a whitelist and messages will no longer be rejected from that domain. Nevertheless the problem resulting in similar error messages persist as issue 63493 shows. Please let's continue to work on different problems in new / different issues. Thanks, Stefan
Based on Stefan's last comments closing this issue .