Issue 63886 - openoffice.org SMTP not reachable from outside
Summary: openoffice.org SMTP not reachable from outside
Status: CLOSED FIXED
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Website general issues (show other issues)
Version: current
Hardware: All All
: P2 Trivial (vote)
Target Milestone: ---
Assignee: Unknown
QA Contact: issues@www
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2006-04-01 16:18 UTC by floeff+ooo
Modified: 2006-04-01 17:11 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description floeff+ooo 2006-04-01 16:18:32 UTC 
The openoffice.org SMTP server is down.

$ telnet openoffice.org 25
Trying 64.125.133.202...
telnet: Unable to connect to remote host: No route to host
Comment 1 floeff+ooo 2006-04-01 16:21:11 UTC 
Internal delivery seems to work (IssueTracker mails to florian@effenberger.org
arrive).

DNS records for openoffice.org show no MX records, don't know if this is correct.
Comment 2 lsuarezpotts 2006-04-01 16:22:31 UTC 
assigning to support
I confirmed that telnet openoffice.org didn't work.

However the site is otherwise quite functional and I am receiving IZ mail.
Lowering prio to p2

Louis
Comment 3 lsuarezpotts 2006-04-01 16:23:36 UTC 
changing summary
Comment 4 floeff+ooo 2006-04-01 16:35:29 UTC 
I don't have sufficient rights to change the summary, but "openoffice.org SMTP
not reachable from outside" would fit it better.
Comment 5 lsuarezpotts 2006-04-01 16:49:14 UTC 
I just checked with CollabNet ops: this is normal behavious. SSh (port 22) does work but port 25 is of 
course always closed.

closing issue as invalid....
Comment 6 floeff+ooo 2006-04-01 16:54:58 UTC 
Seems you got me wrong. :-) I do not try to telnet to openoffice.org, I try to
reach the SMTP server responsible for the domain openoffice.org. I.e. the server
managing the mail delivery for someone@openoffice.org

As openoffice.org does not contain any MX record in ns1.collab.net, the domain
openoffice.org is responsible for SMTP services, so port 25 has to be open from
the outside. Otherwise no one from the outside can send e-mail to
someone@openoffice.org
Comment 7 floeff+ooo 2006-04-01 16:56:07 UTC 
Some stuff of technical interest:


# dig openoffice.org @ns1.collab.net -t MX

; <<>> DiG 9.3.2 <<>> openoffice.org @ns1.collab.net -t MX
; (1 server found)
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 4753
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;openoffice.org.                        IN      MX

;; AUTHORITY SECTION:
openoffice.org.         300     IN      SOA     ns1.collab.net.
hostmaster.collab.net. 2006033102 3600 1800 2419200 300

;; Query time: 178 msec
;; SERVER: 204.11.125.14#53(204.11.125.14)
;; WHEN: Sat Apr  1 18:55:39 2006
;; MSG SIZE  rcvd: 93
Comment 8 lsuarezpotts 2006-04-01 17:10:43 UTC 
problem fixed by CollabNet. Evidently, a DNS issue.

closing.
Comment 9 lsuarezpotts 2006-04-01 17:11:06 UTC 
closing; reopen as needed.