Issue 64719 - Users need to be aware of print driver and format page setting mismatches
Summary: Users need to be aware of print driver and format page setting mismatches
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: OOo 2.0.2
Hardware: All All
: P3 Trivial with 8 votes (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Depends on:
Reported: 2006-04-25 03:11 UTC by bjh
Modified: 2013-02-07 22:40 UTC (History)
4 users (show)

See Also:
Latest Confirmation in: ---
Developer Difficulty: ---

document with zero margins (6.89 KB, text/plain)
2008-04-27 11:21 UTC, n2h4
no flags Details

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Description bjh 2006-04-25 03:11:43 UTC
Reproduced by:
Set Format -> Page Paper size set to Legal/A4
File -> Print... -> Properties
In the print driver set the paper size to something smaller than Legal/A4
OK (Print)

Printer tells you incorrect paper size.
OOo doesnt tell you what when wrong.
Hours fiddling around trying to find out why it didnt print.

It seems like OOo just reverts to the Format, Page... settings, ignoring system
defaults etc.
Minimally feedback needs to be given of a page size mismatch when settings on
the printer driver do not matach those set in the file itself. Would be a bonus
if OOo warns you of the problem and asks you if you want it automatically
corrected, ie the file is reformated according to the new print driver settings.
Comment 1 Olaf Felka 2006-04-25 08:28:40 UTC
@ hi: Please take over.
Comment 2 kpalagin 2007-04-15 11:20:22 UTC
Confirming behavior with 2.2m on WinXP - no indication is provided when 
printer does not support choosen paper format.
Competing product displays warning "The margins of section 1 are set outside 
the printable area of the page. Do you want to continue?".

We probably could too.
Comment 3 Regina Henschel 2007-04-15 13:31:27 UTC
Do you have enabled the warnings in Tool > Options > OOo > Print?
Comment 4 kpalagin 2007-04-15 14:32:21 UTC
So this is another case of bad installation defaults. And the message user 
gets - "The page size has been modified. Should the new settings be saved in 
the active document?" is confusing as hell to him/her.

do you think that enabling those printer warnings as installation default and 
rewording warning message would create better user experience? 
If yes I will change summary and type of this issue.
Comment 5 bjh 2007-04-15 15:06:07 UTC
I'm a user, and I think it would help a lot. I would also suggest putting some
sort of caution note for users not to fiddle with those settings.


Printer warnings (advanced) ----------------------------------------------------


[] Papers size (enabled recommended)       [] Transparency (enabled recommended)
[] Paper orientation (enabled recommended)

Comment 6 Regina Henschel 2007-04-15 15:06:33 UTC
I really don't know, because the printers are very different and I do not know
enough about the way OOo communicates with the printer. A user might have got a
printer, which doesn't has own settings for "page size", but are only able to
distinguish between trays. I also don't know, whether all printers will provide
an information concerning there actual paper size to OOo. Therefore using the
settings as default might lead to confusing situations too.
Comment 7 h.ilter 2007-04-17 12:39:20 UTC
In summary we have no defect here. Works as designed.
Reassigned to requirements and Issue type changed to enhancement.
Currently OOo will warn only when margin settings are out of print range
Comment 8 n2h4 2008-04-27 11:14:03 UTC
In some cases, OOo not warns if margin settings are out of print range.

If the document has been prepared on a different computer, its margins may be 
invalid for my printer.
When OOo opening this document, it not warns about margin settings.
When the printing is also no message either from OOo or from printer.
At result, some page area does'nt print.

No warning, for OOo all Okay, but some information is not available in printout!
Comment 9 n2h4 2008-04-27 11:21:36 UTC
Created attachment 53224 [details]
document with zero margins
Comment 10 Mechtilde 2009-11-30 12:50:34 UTC
@ regina

is this issue affected by the CWS printerpullpages?
Comment 11 Regina Henschel 2009-11-30 13:35:32 UTC
Yes, this issue is affected by CWS printerpullpages, but it is not solved there.
The dialog in printerpullpages shows a preview of the printing, so the user can
see, what OOo is going to print. But there is still no direct information, which
paper size is set in the printer, you have always to look into the printer
properties to get the paper size.