Issue 77259 - RPT: Misleading error message when no report designer extension is installed
Summary: RPT: Misleading error message when no report designer extension is installed
Status: CLOSED FIXED
Alias: None
Product: Base
Classification: Application
Component: code (show other issues)
Version: recent-trunk
Hardware: All All
: P3 Trivial (vote)
Target Milestone: OOo 2.3
Assignee: marc.neumann
QA Contact: issues@dba
URL:
Keywords: new_implementation, oooqa
: 77264 (view as issue list)
Depends on:
Blocks:
 
Reported: 2007-05-11 21:41 UTC by drewjensen.inbox
Modified: 2007-08-19 05:02 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


Attachments
Example database (64.12 KB, application/vnd.sun.xml.base)
2007-05-11 21:42 UTC, drewjensen.inbox
no flags Details

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Description drewjensen.inbox 2007-05-11 21:41:38 UTC
Attempting to open Report Designer generated report with a version of OOo that
does not support the Report Designer displays an error box saying only:

Document
  Designer_1
Can not be opened!

This makes it appear to a user that something is broken with either their
installation of OOo or the file itself, when neither is the case.

The user should be presented with a warning box, not an error box stating that
this file requires use of OOo version 2.x and the Report Designer extension.

You can reproduce this by downloading the attached file ExerciseLog_RPT and
opening it under any version of OOo up to 2.3m_211. 

It was tested under 2.3m_211  on XP and 2.0.4 on Ubuntu.
Comment 1 drewjensen.inbox 2007-05-11 21:42:56 UTC
Created attachment 45059 [details]
Example database
Comment 2 drewjensen.inbox 2007-05-11 21:44:17 UTC
Added keywords
Comment 3 Frank Schönheit 2007-05-12 11:49:52 UTC
targeting to OOo 2.x
Comment 4 ocke.janssen 2007-05-14 07:35:55 UTC
Please take care for this one. Thanks.
Comment 5 Frank Schönheit 2007-05-15 09:34:46 UTC
The Report Designer iTeam decided that this issue is a show stopper for the
release of the report designer. Targeting to 2.3, thus.
Comment 6 lars.langhans 2007-05-21 14:45:55 UTC
started
Comment 7 Frank Schönheit 2007-05-24 09:30:51 UTC
extending summary
Comment 8 lars.langhans 2007-05-31 13:22:45 UTC
*** Issue 77264 has been marked as a duplicate of this issue. ***
Comment 9 lars.langhans 2007-06-06 08:44:10 UTC
fixed.

Now if no extension is installed, a message box opens and it is possible to
click on 'download...' button which opens a browser.
Comment 10 Frank Schönheit 2007-06-13 09:12:25 UTC
fs-> msc: please verify in CWS oj14 build 0.4.0
Comment 11 marc.neumann 2007-06-14 09:31:31 UTC
verified in CWS oj14 version 0.4.0
Comment 12 drewjensen.inbox 2007-06-17 13:59:10 UTC
Hi,

I see you closed the issue 77264 as a duplicate of this one. OK.

But just FYI, they where not intended to be even close to the same. I actually
half expected you to close this issue as INVALID.

This issue was meant to deal with backward compatibility. What happens when I
create a Base file in version 2.3 and this includes report designer reports. The
file is then opened on a machine with version 2.2. The report is not available,
and there is nothing to tell the user why it is not. Given the policy to release
NEW versions only, and leave the folks with older versions behind, therefore the
belief this might be an INVALID.

The fix put into the code does indeed address issue 77264 however, so as I say...OK
Comment 13 Frank Schönheit 2007-06-18 06:52:37 UTC
This wasn't clear to us, obviously :)

Indeed, there's no chance to enhance older versions to recognize that the
reports are "too new" - and since we forgot to add respective code in the first
place, we would in fact have resolved such an issue as WONTFIX or INVALID.
Comment 14 drewjensen.inbox 2007-06-18 07:02:29 UTC
I should say, I am not in the habit of entering issues I believe are invalid, on
purpose. In this case I entered it because IMO this is going to come up in a
support context. Not all 'fixes' are code based in other words and in this case
it is a documentation issue I think.
Comment 15 drewjensen.inbox 2007-08-19 05:02:42 UTC
closing