Apache OpenOffice (AOO) Bugzilla – Issue 78979
Confirmation mail sent to envelope from, not header from
Last modified: 2009-07-12 19:05:33 UTC
I tried to unsubscribe from an OOo mailing list using the email address with that I was subscribed to the list, ooo@example.com (all domain names substituted according to RfC2606 in order to avoid unsolicited emails). I got the following automatic message from ezmlm: | From: dev-digest-help@qa.openoffice.org | To: martin@example.com [...] | To confirm that you would like | | martin@example.com | | removed from the dev-digest mailing list, please send an empty reply | to this address: Note ezmlm used a completely different address which I didn't use to subscribe, nor to unsubscribe, as the included original message proves: | --- Enclosed is a copy of the request I received. | | Return-Path: <martin@example.com> | Date: Thu, 28 Jun 2007 17:45:40 +0200 | From: Martin Bayer <ooo@example.com> ^^^ | To: dev-digest-unsubscribe@qa.openoffice.org So it seems to me as if ezmlm is using the envelope-from, not the header-from here (similar to formail when called without the -t option). This has several usability and privacy impacts: - Confirmation mail is lost if envelope from is not replyable or not read. - Confirmation mail can get lost if looked for in the wrong spam filter file. - Confirmation mail can get lost if sender is on the wrong whitelist. - Confirmation mail can be delivered to the wrong person. In order to avoid to be unable to unsubscribe at all, users must use the - more complicated - syntax dev-unsubscribe-name=example.com@qa.openoffice.org when using an email address different from the sender or envelope from. This is likely to be too much for the average user on a "users" mailing list. Thus, the header from should be used for subscribing to a list. Confirmation mails should be sent to the header from, not the envelope from or sender.
reassigning to support...
Hi, Thank you for contacting CollabNet Customer Support. Based on the information that has been provided to us, we will initiate our research & provide you an update as soon as we have adequate information. Regards Raji Support Operations.
Hi, This particular request which you have mentioned has been already implemented in our future release.I have also attatched a screen shot which will help you.Please find the attatchment. Regards Raji Support Operations.
Created attachment 46639 [details] Confirmation mail sent to envelope from, not header from
If I interpret the screenshot you attached without further comment correctly, you are referring to the Reply-To header of mails sent via the list. I'm referring to the subscribing/ unsubscribing mechanism via double opt-in/ double opt-out. As I already said, the challenge mail for the double opt-in (i.e. the automatic reply you get when you send a subscribe request to the majordomo software that manages the list) is sent to the wrong address, namely not the address in the From header of the original mail. This has nothing to do with options for additional Reply-To headers in mails to those who are already subscribed to the list, but with the configuration of the mailing list software: ezmlm should rely on the address supplied in the From header.
Hi, Due to the revamping of the entire Mailing List tools from the next release of CEE we would be unable to take any more new request for change in functionality in Ezmlm. As we are moving away from EZMLM to a new Improved Mailing List tool. Also since the requested feature already exists in the New Tool named DS wherein we can configure the reply-to to point to the From Address mentioned in the mail. Marking this issue as Resolved Later. Regards Raji Support Operations.
I don't know how to make it any clearer that this issue has nothing to do with the reply-to header of mails sent via the list.
Mbayer, I would suggest to have a look at http://jobintest1.sclatest.inst.collab.net. Please note this is a demo box for the new version of CEE. The new tool Discussion is also present for your benefit. Also since there has been a complete revamp of the mailing list tool we no longer use EZMLM/QMAIL. I would suggest playing around with this tool to get an idea of the new subscription process.
Mbayer, I hope you were able to work with the new Discussion Service tool present in http://jobintest1.sclatest.inst.collab.net. Which might have given you the idea on the kind of subscription process been used in the new tool . Please let me know if you have any queries . If there are no other queries we would like to close the issue as Resolved Later. -Jobin.
mbayer->Jobin Thomas: I tried again with the testing environment (Discussion Services were offline when I tried before) and everything seems to work well - for the extend to the problem described in this issue: I could subscribe, post, and unsubscribe from the mailing list using an arbitrary "From: " header. Unsubscribing worked without double-opt out, though, which means one simple mail was sufficient to unsubscribe from the list. But that has nothing to do with this issue. BTW, configurable welcome messages (e.g. where the working language is not English) would be a great idea! Thanks.
Based on the comments provided in the issue . I am moving this issue to the resolved later queue . Please reopen if necessary .
Reopening this issue for changing to the correct state
Moving to resolved later queue
CollabNet Support is currently reviewing the issues under Resolved-Later. If the issues are fixed currently in any of the present CEE releases, then it will be marked as Resolved-Fixed. There might be a few issues which might not be in our future roadmaps which might be closed as Wontfix unless it does not lie under any custom request.
As you always know,to customize the welcome message that is sent or displayed by the application. To personalize the format of this message, you can make the necessary changes to the file listed below. * Welcome message - look/www/overrides/templates/messages/Welcome.vm However customizing welcome messages for each discussion on various languages is not under our roadmap.Hence marking as Wontfix
This issue is not about the localization of a welcome message. It is, as the summary line says, about mails sent to the wrong address. Please see desc1 above for details. Reopened.
Mailing Lists have been replaced by new discussion services , hence these are the following ways of Unsubscription. For Account holders If you are regular subscriber, follow these steps: 1. On the Project Home page, click Discussions in the left navigation menu. 2. On the Discussions: Discussions page, click the discussion you want to leave. 3. On the Discussions: Topic Index page, click My Subscription Settings. 4. Clear the Subscribed option. 5. Click Save Changes. You receive an email confirming your action. For Anonymous subscribers If you are subscribed to the discussion anonymously, follow these steps: 1. Send an email message to <alias>-unsubscribe@project.domain, where alias is the name of the discussion to unsubscribe from. For example: dev-unsubscribe@project.domain. Hence marking it as Wontfix for this will not get fixed in ML. Regards, Ramya Support Operations
wontfix -> closed