Issue 80874 - IZ-CRM connection problems
Summary: IZ-CRM connection problems
Status: CLOSED FIXED
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Bugzilla (show other issues)
Version: OOo 1.0.1
Hardware: All All
: P2 Trivial (vote)
Target Milestone: CEE Consid-future
Assignee: Unknown
QA Contact: issues@www
URL:
Keywords:
: 80948 80973 (view as issue list)
Depends on:
Blocks:
 
Reported: 2007-08-21 07:31 UTC by pavel
Modified: 2017-05-20 10:27 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description pavel 2007-08-21 07:31:11 UTC 
New error after adding comment to issue:

500 SSL negotiation failed:  at CRMConnector.pm line 58
Comment 1 pavel 2007-08-21 07:36:25 UTC 
Also filing issues is *SLOW* right now.
Comment 2 Martin Hollmichel 2007-08-21 07:36:54 UTC 
reassign to support, IZ is dead slow in producing that error.
Comment 3 pavel 2007-08-21 07:41:26 UTC 
Screenshots of error at

http://tmp.janik.cz/OpenOffice.org/80874/

I won't add them here, because it is much faster to add *one* link than *two* screenshots.
Comment 4 Unknown 2007-08-21 07:43:54 UTC 
We have started investigating on this issue.
Comment 5 Unknown 2007-08-21 08:10:20 UTC 
Initial investigation points to the CRM - IZ connector .
Comment 6 Unknown 2007-08-21 08:22:02 UTC 
The IZ is working fine presently. Also left a voice mail informing Martin H the
same . This particular error was thrown due to the connection getting dropped
between the Salesforce CRM and the IZ.

More updates to follow.
Comment 7 Unknown 2007-08-21 08:42:44 UTC 
Bringing down the priority of the issue .
Comment 8 Unknown 2007-08-23 07:10:01 UTC 
We have received information that Salesforce has been making some changes/adding
some more features in  their system as part of an upgrade . We are assuming this
could be reasons for the anomalies noticed previously . However we are
continuing our investigation on our end to identify the actual reason for the
said behavior.
Comment 9 Unknown 2007-08-23 10:18:08 UTC 
*** Issue 80948 has been marked as a duplicate of this issue. ***
Comment 10 Unknown 2007-08-23 11:31:09 UTC 
Modifying the Summary based on the actual problem noticed by the users.
Comment 11 pavel 2007-08-23 15:15:21 UTC 
*** Issue 80973 has been marked as a duplicate of this issue. ***
Comment 12 lsuarezpotts 2007-08-23 15:27:47 UTC 
Support, can you merely suppress the CRM error message? it's valueless to the community but is 
distracting.

Thanks
louis
Comment 13 Unknown 2007-08-23 16:48:18 UTC 
Louis, 
As we speak one of our engineers has come with a patch which would suppress
these error messages from been show to the users. We would first like to test
this patch on the stage box to identify and make sure there are no other
regression via this fix.
Comment 14 lsuarezpotts 2007-08-23 16:59:03 UTC 
thanks!
louis
Comment 15 Unknown 2007-08-24 06:13:32 UTC 
.
Comment 16 Unknown 2007-08-24 06:20:08 UTC 
While testing noticed that the CRM error is not thrown anymore while submitting
any content to this issue. However we would be combining the fix to suppress the
CRM error message along with the next upcoming patch release to make sure that
the community users are put into task. 

Moving this issue to Resolved Later .
Comment 17 Unknown 2007-10-19 08:31:45 UTC 
Reopening this issue
Comment 18 Unknown 2007-10-19 08:32:05 UTC 
The patch has been applied with the above fix . Moving this issue to the
Resolved Later queue
Comment 19 Unknown 2007-10-19 08:32:42 UTC 
Actually marking as Resolved Fixed