Issue 82242 - Mailing list archives have stopped since late September
Summary: Mailing list archives have stopped since late September
Status: CLOSED NOT_AN_OOO_ISSUE
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Mailing lists (show other issues)
Version: current
Hardware: All Windows, all
: P3 Trivial (vote)
Target Milestone: ---
Assignee: Unknown
QA Contact: issues@www
URL:
Keywords:
: 82229 82236 82314 82336 (view as issue list)
Depends on:
Blocks: 2587
  Show dependency tree
 
Reported: 2007-10-04 07:52 UTC by tora3
Modified: 2007-10-19 09:45 UTC (History)
7 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


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Description tora3 2007-10-04 07:52:08 UTC
An archive system of mailing list dev@website.openoffice.org has 
stopped appending newly posted e-mails since late September. 
http://website.openoffice.org/servlets/SummarizeList?listName=dev

In addition to the dev@website, an archive of discuss@ja.openoffice.org 
does not list articles posted recently, too.
http://ja.openoffice.org/servlets/SummarizeList?listName=discuss

Similar issues:
 issue 58634 - users@installation
 issue 60817 - discuss@
 issue 60949 - dev@qa, releases@
 issue 69202 - ooocon2006_discuss@marketing

Additionally, something strange can be observed in the archive.
The msgNo= is not sequential:
 - 8569, 8571, 8572, and then 8570
 - 8558, 8573, and then 8559

http://website.openoffice.org/servlets/BrowseList?listName=dev&by=date&from=2007-09-01&to=2007-09-30&first=1&count=139
List address 	dev@website.openoffice.org
List description 	The Website discussion list. Post questions about the look,
operation, and functionality of the OpenOffice.org website here.
Total messages 	8573

msgNo= Author                      Subject                                     
               Date
8570   Leif Lodahl                 User needs access                           
               2007-09-29
8572   Charles-H. Schulz           [l10n-dev] Extensions Website translation :
Need help       2007-09-28
8571   F Wolff                     [l10n-dev] Extensions Website translation :
Need help       2007-09-28
8569   Alexandro Colorado          Please integrate the CSS to OOo's wiki      
               2007-09-28
8568   linuxmaillists@charter.net  [website-dev] Please make this a requirement
               2007-09-27
8567   NoOp                        [website-dev] Please make this a requirement
               2007-09-27
8566   NoOp                        [website-dev] Please make this a requirement
               2007-09-27
8565   linuxmaillists@charter.net  [website-dev] Please make this a requirement
               2007-09-27
8564   Andrew Jensen               [website-dev] Please make this a requirement
               2007-09-27
8563   NoOp                        [website-dev] Please make this a requirement
               2007-09-27
8562   Laurent Godard              Extensions Website translation : Need help  
               2007-09-27
8561   Matthias Mueller-Prove      Information Sharing Project /Minutes        
               2007-09-27
8560   Leif Lodahl                 [website-dev] Anyone here with Javascript
experience        2007-09-27
8559   Alexandro Colorado          Anyone here with Javascript experience      
               2007-09-27
8573   Paul                        Operating System discrepancy on
www.openoffice.org website  2007-09-26
8558   Alexandro Colorado          [website-dev] Action item: OOo Wiki
stylesheet              2007-09-26
8557   Andrew Jensen               [website-dev] Action item: OOo Wiki
stylesheet              2007-09-26
8556   Clayton Cornell             [website-dev] Action item: OOo Wiki
stylesheet              2007-09-26
8555   Alexandro Colorado          [website-dev] Action item: OOo Wiki
stylesheet              2007-09-26
8554   Alexandro Colorado          [website-dev] Action item: OOo Wiki
stylesheet              2007-09-26
Comment 1 tora3 2007-10-04 08:01:11 UTC
Gmane lists recently posted articles:
 http://blog.gmane.org/gmane.comp.openoffice.general

The archive in the openoffice.org web site, however, does not list them:
 http://www.openoffice.org/servlets/SummarizeList?listName=discuss

Comment 2 Regina Henschel 2007-10-04 19:53:13 UTC
same for de mailing lists, see issue 82229
Comment 3 stx123 2007-10-04 20:31:09 UTC
reassigning to support...
Comment 4 stx123 2007-10-04 20:37:23 UTC
*** Issue 82229 has been marked as a duplicate of this issue. ***
Comment 5 Unknown 2007-10-04 20:38:48 UTC
Hi 

Thank you for contacting CollabNet Customer Support. Based on the information
that has been provided to us, we will initiate our research & provide you an
update as soon as we have adequate information.

Thanks
Arjun GM
Support Operations
Comment 6 stx123 2007-10-04 21:08:50 UTC
*** Issue 82236 has been marked as a duplicate of this issue. ***
Comment 7 Unknown 2007-10-04 22:18:26 UTC
Hi 

I have verified the issue on the mailing list(dev@website.openoffice.org) and
filed an internal ticket regarding it . Will update you on its progress

Regards
Arjun GM
Support Operations
Comment 8 shaunmcdonald131 2007-10-04 23:15:35 UTC
The problem occurs on the mac@porting.openoffice.org list too. Maybe all ooo lists ?
Comment 9 Unknown 2007-10-05 01:42:54 UTC
Hi

I have tried replicating the issue by sending a test mail to the mailing list
and checked the archive too . I too didnt see the mails in the archive. I have
filed the internal ticket . Will keep you updated on its progress

Regards
Arjun GM
Support Operations
Comment 10 Regina Henschel 2007-10-05 19:14:46 UTC
*** Issue 82314 has been marked as a duplicate of this issue. ***
Comment 11 Andrea Pescetti 2007-10-05 23:37:53 UTC
Same for the localizzazione at it.openoffice.org mailing list.
http://it.openoffice.org/servlets/SummarizeList?listName=Localizzazione

But other lists at it.openoffice.org seem OK.
Comment 12 Regina Henschel 2007-10-06 15:28:03 UTC
*** Issue 82336 has been marked as a duplicate of this issue. ***
Comment 13 Unknown 2007-10-06 16:28:13 UTC
Hi

Thank you for your update . I have updated our internal team regarding the
localizzazione mailing list . Will keep you updated on its progress .

Regards
Arjun GM
Support Operations
Comment 14 discoleo 2007-10-07 14:16:52 UTC
There are more lists affected:

discuss@ux.openoffice.org
http://ux.openoffice.org/servlets/SummarizeList?listName=discuss
[There should be definitely more than 2 messages in October; I posted myself
already 2 messages not shown in the list while responding to some other messages
NOT displayed on the list.]
Comment 15 Unknown 2007-10-07 16:34:22 UTC
Hi

Thank you for your update . I have updated our internal team regarding the
discuss@ux.openoffice.org mailing list . Will keep you updated on its progress .

Regards
Arjun GM
Support Operations
Comment 16 Unknown 2007-10-08 13:42:50 UTC
Stefan , 
After investigation on the issue identified that indexer for eyebrowse message
was in a limbo state . Performing a restart of the indexer resolved the issue.
Verified that the mails have started reaching the archive folder of the mailing
list . 

Root cause on why the plugin was in this state is still under investigation .

Bringing down the priority of the issue.
Comment 17 merschmann 2007-10-08 14:28:43 UTC
Checked dev@de.openoffice.org:
- Missing Mails of the last days have been added
- Delay is actually down to 20 minutes
Comment 18 tora3 2007-10-09 08:44:21 UTC
Arjun, Stefan, and those who are interested in this issue: 

Thanks to everyone, especially Arjun, the mailing list archiving system 
seems to have become fine. 

Arjun: 
Could you update the status from STARTED to an appropriate one if you think so?
Comment 19 Unknown 2007-10-09 10:35:46 UTC
After careful analysis/investigation of the issue we have been unable to
identify the root cause on why the indexer was hug for the plug-in events . We
feel this could be due a transient issue . However we do apologize for the
inconvenience  caused to the community members .

Resolving this issue based on the comments provided above.

Regards
Jobin
Comment 20 tora3 2007-10-10 06:14:26 UTC
Jobin: Thank you for the update. 

Now that the system has been working properly for several days.
The status is being changed to VERIFIED.
Comment 21 tora3 2007-10-19 09:45:09 UTC
Closing ...