Apache OpenOffice (AOO) Bugzilla – Issue 85504
Wiki cannot be accessed from the certain IP address.
Last modified: 2010-07-15 06:43:15 UTC
Is the following IP address currently blocked by the Wiki server? - 192.18.200.37 I was told that an attempt to access to the Wiki [1] failed from reporter's environment. I asked him to determine what IP address he was using by accessing checkip web site [2] and he replied with the IP address as cited above. [1] http://wiki.services.openoffice.org/wiki/Major_OpenOffice.org_Deployments [2] http://checkip.dyndns.org/
ST or FMA, would you be able to shed light on this? thanks louis
In progress, IT is informed. Frank
I checked Infrastructure against your issue, there is no reason for blocking this IP to wiki.services.openoffice.org. I'm pretty sure that there is also no blocking on Wiki Service on wiki.services.openoffice.org. Tora: Could you please check an http request against the following URL http://snips.services.openoffice.org/snips/ cheers Gerd
Gerd: Thank you for the confirmation. I have asked the reporter to consult the help desk in his organization about such a behavior along with your information.
Hi tora, any news about this issue? Frank
tora->fma: Sorry for a late response. I have got a reply from them. His college responded to my query in place of the first reporter. Here is the answer: An attempt to access to the following URLs fails with an error message as cited below: - http://wiki.services.openoffice.org/wiki/Major_OpenOffice.org_Deployments - http://snips.services.openoffice.org/snips/ - http://192.18.196.103/ for wiki.services.openoffice.org - http://192.18.196.7/ for snips.services.openoffice.org Accessing to the following IP address to confirm the IP address from which a request is made this time shows 129.158.57.145 - different IP address from the one that the first reporter confirmed. - http://checkip.dyndns.org/ The error message appears some seconds later after clicking on the URL. The error message that appears on his web browser: ============================================================= プロキシはリクエストを処理できませんでした プロキシはリクエストを処理できませんでした。プロキシが接続を試みた wiki.services.openoffice.org:80 のコンピュータが応答しませんでした。 Web アドレスを入力した場合は、正しく入力していることを確認してください。 アドレスが正しいのに、この Web サイトに再度アクセスしようとして失敗する 場合は、Web サイトの管理者に問い合わせてみてください。 ============================================================= That means that: ============================================================= Proxy was not be able to process the request. Proxy was not be able to process the request. A computer of wiki.services.openoffice.org:80 to which the proxy attempted to connect did not respond. If you type a Web address, confirm if you typed it correctly. Although the address is correct, if an attempt to access to this Web site fails, contact to an administrator of the Web site. =============================================================
Hello, I could verify that there is an routing issue on that host with the IP 129.158.57.145. I need to investigate the routing alternation. cheers Gerd
Hello tora, sorry for the long delay on that issue. As I could see the Source IP needs to be maintained by one of the local Site Admins on that subnet. I could assist on that issue, so please ask the requester to contact me by e-mail. cheers Gerd
Hello Gerd, Sure, I will. Could you please await for a few days? As you might notice, the requester works in a sort of huge company. Since he is in a sales department, this issue might be beyond his scope. I am going to ask him or another person to forward your needs to an appropriate department. In addition, the next Monday is a national holiday in Japan where the requester is. cheers Tora
Hello everybody, Good, fresh news has come. According to an e-mail from the messenger who contacted to the responsible department in his company, thanks to the efforts by the department and AT&T, he is now successful in accessing to the wiki of OOo. http://wiki.services.openoffice.org/wiki cheers Tora
external routing problem, solved by reporter.
louis, fma, st, gm, dma, and those who concern, Thank you everybody, this issue has been solved. The cause of the problem seemed to be around the customer's network configuration, not around the web site of OpenOffice.org. thanks again Tora
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This message is on our main computer: "Another computer on this network has the same IP address as this computer. Contact your network administrator for help resolving this issue. More details are available in the Windows System Event Log." One laptop can access e-mail, but no other web site. Please send clear directions for addressing this issue. Thank you
Hi judyhedstrom, Directions for you would be found at http://www.google.com/search?q=Another+computer+on+this+network+has+the+same+IP+address+as+this+computer.+site%3Amicrosoft.com The problem that you encounter seems a general issue with Windows, not the web infrastructure of OpenOffice.org.