Issue 86464 - Help: Index tab page listbox is empty, Help page is blank
Summary: Help: Index tab page listbox is empty, Help page is blank
Alias: None
Product: documentation
Classification: Unclassified
Component: Online help (show other issues)
Version: 680
Hardware: All All
: P3 Trivial (vote)
Target Milestone: OOo 3.2
Assignee: ab
QA Contact: issues@documentation
Keywords: oooqa
: 99404 104839 106009 106967 (view as issue list)
Depends on:
Blocks: 99999
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Reported: 2008-02-26 09:01 UTC by Uwe Fischer
Modified: 2009-11-17 10:00 UTC (History)
4 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


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Description Uwe Fischer 2008-02-26 09:01:23 UTC
Since some versions, the listbox on the Index tab page of Help Viewer is empty
under certain conditions which seem to be unpredictable by now. This happens
currently on Solaris using the special main_transform.xsl file we use in our
team, but not always.
Comment 1 frank.thomas.peters 2008-04-30 16:16:24 UTC
main_transform does not handle the index entries
"unpredictable" and "certain conditions" don't help very much, will not look
into this before we see it under the standard files and reproducible. Let me
know when it occurs next time
Comment 2 Uwe Fischer 2008-05-19 08:28:19 UTC
Comment 3 Uwe Fischer 2008-05-19 08:47:17 UTC
Comment 4 Uwe Fischer 2008-08-11 14:51:24 UTC
Now reproducable with the file /text/shared/01/formatting_mark.xhp 
on m29 Win XP, m29 Solaris, m25 Ubuntu 
the page is shown as a blank page in Help Viewer

Extended Help texts are visible, but full text page is not:

open Writer doc
open Insert menu 
press Shift F1
point to Formatting Marks menu: extended help exists
press F1 on one of the menu commands--> empty help page

/text/shared/01/formatting_mark.xhp does not show any obvious errors.
Comment 5 Uwe Fischer 2008-08-11 14:51:57 UTC
changing owner
Comment 6 Uwe Fischer 2008-09-01 13:34:44 UTC
another example of a blank right page: index "CTL;(not) wrapping words"
Comment 7 pb 2008-11-20 10:59:22 UTC
pb -> ab: I debugged my ui code and could not find any problems. The URL for the
index "CTL;(not) wrapping words" reads as follows:
The API call loadFromURL() loads this URL without any errors but the help page
is empty. So perhaps xmlhelp has a problem? So please take over. Thx.
Comment 8 ab 2008-11-25 12:31:34 UTC
I could not find an obvious reason either so far.
Comment 9 ab 2008-12-09 14:28:54 UTC
As this seems to be a problem with a single help page I think this issue
isn't such urgent -> OOo 3.x
Comment 10 Uwe Fischer 2009-02-19 13:09:44 UTC
*** Issue 99404 has been marked as a duplicate of this issue. ***
Comment 11 Uwe Fischer 2009-09-07 08:03:44 UTC
*** Issue 104839 has been marked as a duplicate of this issue. ***
Comment 12 Uwe Fischer 2009-09-07 08:07:39 UTC
The blank Index tab page was not reported again, but this issue (wrongly
continued by me, I apologize), is now about the blank Help page at the right of
the Help Viewer.
It is empty at several Help pages. xhp source files look normal, however.
Comment 13 ab 2009-09-07 15:49:11 UTC
-> OOo 3.x
Comment 14 Uwe Fischer 2009-10-02 11:12:06 UTC
Testing an DEV300m60 version on Ubuntu, I find that the help index "ctl;(not)
wrapping words" is a dead link. No change of the Help page at the right.
Visual inspection of file helpcontent2/source/text/shared/01/formatting_mark.xhp
now shows an empty filename tag <filename/>
same empty filename tag in two other files:
and helpcontent2/source/text/shared/guide/startcenter.xhp

all three files were created as new, using the helpauthoring.oxt macros. The
macros are buggy. 

Changed that in CWS hcshared24.
Comment 15 Uwe Fischer 2009-10-02 11:53:51 UTC
Following a new CWS build, the three blank Help pages seem to be fixed now.
As the other issue, a blank Index list in Help Viewer, was not reported again
since Feb 2008, the whole issue can be set to fixed.
Comment 16 Uwe Fischer 2009-10-02 11:54:25 UTC
Verified in CWS hcshared24
Comment 17 Uwe Fischer 2009-10-19 08:12:19 UTC
*** Issue 106009 has been marked as a duplicate of this issue. ***
Comment 18 mdxonefour 2009-10-19 12:12:28 UTC
CCed: md
Comment 19 Uwe Fischer 2009-10-19 12:38:20 UTC
Now also fixed in CWS tl75. No translation relevant changes, only meta data in
xhp file headers got fixed.
Submitted to svn - 277022
Comment 20 Uwe Fischer 2009-10-20 13:44:22 UTC
setting target
Comment 21 Uwe Fischer 2009-10-21 15:02:00 UTC
verified to be fixed in CWS tl75, version
Startcenter, Improvement program, and Insert-Formatting Mark now have extended
help. For Startcenter after pressing F1 key the very first time the Writer home
page is shown. After a doc was opened and closed, the right Startcenter page is
shown at F1 key. Will investigate this later.
Comment 22 Uwe Fischer 2009-11-06 08:51:15 UTC
verified in OOO320m4 -> closed
Comment 23 andreschnabel 2009-11-17 10:00:36 UTC
*** Issue 106967 has been marked as a duplicate of this issue. ***