Issue 100470

Summary: CAN'T UNINSTALL 310m5 - CAN'T INSTALL 310m5 or 310m7
Product: Installation Reporter: komnik <komnik64>
Component: wwwAssignee: Olaf Felka <olaf-openoffice>
Status: CLOSED FIXED QA Contact: issues@installation <issues>
Severity: Trivial    
Priority: P1 (highest) CC: issues
Version: OOO310m5   
Target Milestone: OOo 3.1   
Hardware: PC   
OS: Windows Vista   
Issue Type: DEFECT Latest Confirmation in: ---
Developer Difficulty: ---
Issue Depends on:    
Issue Blocks: 95768    
Attachments:
Description Flags
A picture of the dialog I get before the unistall crash none

Description komnik 2009-03-23 01:39:46 UTC 
OOO310m5 installed on Win Vista Enterprise SP1. Everything was working fine for 
about a week. The problem arrived when:
1. I clicked the button for automatic update.
2. OOO310m7 was downloaded, and unpacked at my desktop.
3. When the install dialog appeared a I got this message dialog:
"Please exit OOo-dev 3.1 and the OOo-dev 3.1 Quickstarter before you continue. 
If you are using a multiuser system, also make sure that no other user has OOO-
dev 3.1 open"
4. I closed the Quickstarter at the task bar.
5. The install app crashed.
6. I launched once more the installation from the desktop files, this is m7. 
The same message appeared and no changes to the installation were made.
7. I launched several times at ControlPanel/ProgramsAndFeatures the 
installation file first with option Uninstall, then with option Repair. I get 
the same message as above.
8. I deleted the directory C:/Program Files/OOo-dev and everything relevant I 
found in my AppData/Local or AppData/Roaming.
8. I even launched again the old "OOo-Dev_OOO310_m5_Win32Intel_install_en-
US.exe". I am still getting the same as above message: "exit OOo and ... 
Quickstarter".
So the situation is that I cannot finish uninstall of m5 neither can I install 
m5 or m7.
Comment 1 komnik 2009-03-23 01:41:16 UTC 
Created attachment 61107 [details]
A picture of the dialog I get before the unistall crash
Comment 2 Olaf Felka 2009-03-23 08:38:25 UTC 
@ is: I can't uninstall the OOo-dev_m5. I always get this message. Even after
reboot.
Comment 3 ingo.schmidt-rosbiegal 2009-03-23 10:37:15 UTC 
is - > dv: this seems to be the problem, that you are already investigating.
Comment 4 Olaf Felka 2009-03-23 13:22:38 UTC 
@ komnik: To uninstall310_m5 you should remove the registry key
'HKEY_LOCAL_MACHINE\SOFTWARE\OpenOffice.org' first.
Comment 5 dirk.voelzke 2009-03-24 09:20:02 UTC 
Accepted.
Looks like the installer does't like a missing program folder or an extra
program_1 folder. For installation on Vista we have to rename the program folder
when performing a major upgrade (see issue
http://www.openoffice.org/issues/show_bug.cgi?id=94560 ). When the major upgrade
fails, the renaming will not be undone and the next installation stumbles over
the wrong names.
Comment 6 dirk.voelzke 2009-03-24 11:37:49 UTC 
Fixed in cws vistainstall with svn revision 269931.
Comment 7 dirk.voelzke 2009-03-24 12:48:41 UTC 
Please verify.
Comment 8 Olaf Felka 2009-03-25 12:48:57 UTC 
of: fix verified in cws vistaimstall
Comment 9 oksana_hitekschool 2009-04-01 18:00:21 UTC 
 Hi.Issue 100470 fixed.OOo310m7 without problem.
Comment 10 Olaf Felka 2009-04-01 19:19:23 UTC 
Thanks for confirming
Comment 11 Rainer Bielefeld 2009-09-30 07:40:56 UTC 
We have several Issues that seem to show that this is not really fixed completely:
Issue 104016, Issue 105458, Issue 105337