This is "Installation", not "Word Processor" component.

Before we start wild guessing: What operating system are you using?

Thank you for getting back to me. I am using Vista Home Premium.

Regards
Tony

Just guessing: It's 64bit? I don't know if this is valid for Vista too: Look for
the registry key 'HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\OpenOffice.org' and
remove it.

See also issue 104421.

*** This issue has been marked as a duplicate of 104421 ***

Hi, I am not a cumputer wizard and have no idea where to look for  registry 
key 'HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\OpenOffice.org' 
 
Thanks
Tony

Hi, I have read issue 104421 and this is what happens when I try to install, 
the same problem as listed here at issue 104421. Is there an simple answer to 
this problem or is it ongoing, 

regards
tony

As you have written you are not familiar with the registry. So I won't ask you
to edit this file because a wrong step might cause big trouble. So have you
tried the mentioned CCLeaner (http://www.ccleaner.com/)?

Hi, no I have not tried it because I do not know what the CCLeaner is, is it on 
my computer and if so where and I will give it a try. I am kicking myself 
because like the guy in issue 104421 I had OOo 3.1 on my computer and running 
fine. I then noticed (or was informed) there was an upgrade to 3.2 so 
I un-installed 3.1 and downloaded 3.2 and then the problems started. Wish I had 
not bothered. I am sorry about my knowledge on Computers, I am a photographer 
that uses my computer for photographic work and used OOo to do my 
letters/invoices. I can not last long without a replacement so any help you can 
give will be appreciated. I have now downloaded CCLeaner and run it but the 
above problem is still there?
Regards
Tony

You've used CCleaner and the problem persists? That's bad. Would you mind to
subscribe to the mailing list 'users@openoffice.org'
(http://www.openoffice.org/mail_list.html Please read carefully) and ask for
helping you? Point to the issues mentioned here and and ask for a step-by-step
solution.
Don't be surprised when you subscribe, there's a lot of traffic on this list.
Just unsubscribe if your problem is solved.

Hi, Thanks for your help but I think I have come to the end of the line, 
perhaps one of the comments I have read is right and Microsoft dont like your 
product, either way you have a problem with it. If it was may computer only I 
would be concerned but the fault is just the same as discribed at issue 104421 
so it is the product that has the fault. If it gets sorted then please let me 
know and I will come back to you but in the meantime my time is important and I 
feel I will have to find some other product to use. You have my e-mail address 
if anything further transpires.
Regards
Tony
abramham46@sky.com

I have some further information for you...A friend called this evening who is a 
bit of a cumputer wizard and I was telling him about all the trouble I was 
having trying to install OpenOffice. He asked me to try and install it and the 
usual box popped up saying "Please exit OpenOffice.org 3.1 and the 
OpenOffice.org 3.1 quickstarter before continue" I told him that I had 
downloaded CCLeaner and done two cleans of the drive and register. He first 
removed all files containing the words "OpenOffice" and "OOo" He then moved to 
the start button and typed "regedit" in a box and started to search a load of 
files, inside one of the files he found to more files both appertaining to 
OpenOffice.org which he deleted, then we downloaded Open Office again and this 
time it installed. So to anyone who has this problem the culprit files are in 
your registery and CCLeaner does not see them as being junk files so does not 
delete them. Hope this helps anyone still having problems.
Regards
Tony   abramham46@sky.com

duplicate -> closed