Issue 126125 - Can't print Post Card
Summary: Can't print Post Card
Status: UNCONFIRMED
Alias: None
Product: Writer
Classification: Application
Component: printing (show other issues)
Version: 4.1.1
Hardware: PC Windows, all
: P5 (lowest) Normal (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-02-23 13:07 UTC by tom_nomura
Modified: 2015-02-25 07:05 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


Attachments
sample data (10.53 KB, application/vnd.oasis.opendocument.text)
2015-02-25 06:57 UTC, tom_nomura
no flags Details
Print-dialogue (47.35 KB, image/jpeg)
2015-02-25 07:00 UTC, tom_nomura
no flags Details
Page-settings (66.91 KB, image/jpeg)
2015-02-25 07:01 UTC, tom_nomura
no flags Details
General-settings (63.40 KB, image/jpeg)
2015-02-25 07:01 UTC, tom_nomura
no flags Details

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Description tom_nomura 2015-02-23 13:07:12 UTC
When selecting Post Card (100mm x 148mm ) as a page format, it can't be printed correctly on EPSON Printer.
In the print dialogue, I try to choose Post Card as a paper size, but it was reset to A4 size which is default immediately.
This symptom has appeared since preview window wad programed. I'm not sure the exact version.
It does not occurred when setting post card as a default paper size for the printer and selecting direct print.
The printer is EPSON PX-B310 and OS is Windows7.
When I choose another printer such as Ricoh nx760 or Canon mx-923, there is no problem. On the other hand, another application such as Notepad or Microsoft Office can choose Post Card and print it correctly on even on EPSON printer.
Comment 1 oooforum (fr) 2015-02-24 07:13:32 UTC
Your bug report is being closed as NOT_AN_ISSUE due to a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of AOO that you have confirmed the bug to be present

b) Provide a step-by-step procedure to reproduce (the simpler will be the better)

c) Provide any test case(s) which will help us confirm the problem (like a sample document)

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue.
Comment 2 tom_nomura 2015-02-25 06:37:19 UTC
a)system: WindowsXp and Windows7 I confirmed
AOO: 4.1.1
b)How to reproduce
 1.Open attached document post.odt.
 2.choose file->print
 3.choose printer px-b310 (if you don't install it see d) later )
 4.choose property(D)  see print-dialogue.JPG
 5.set paper size(Z)  ハガキ
Comment 3 tom_nomura 2015-02-25 06:57:00 UTC
Created attachment 84533 [details]
sample data
Comment 4 tom_nomura 2015-02-25 06:59:08 UTC
a)system: WindowsXp and Windows7 I confirmed
AOO: 4.1.1
b)How to reproduce
 1.Open attached document post.odt.
 2.choose file->print
 3.choose printer px-b310 (if you don't install it see e) later )
 4.choose property(D)  see print-dialogue.JPG
 5.set page size(Z)  ハガキ 100 x 148mm   This is Post Card size. See page-settings.JPG
 6.set paper size(z) ハガキ 100 x 148mm see general-settings.JPG
 7. Click "OK"
 8. Returning to Print dialogue window, You will see 210mm(A4) x 297mm paper at the left part in the window as the preview. It must be 100x148mm size.

c) sample document is post.odt, I mentioned above.
d) screen shots are print-dialogue.JPG, page-settings.JPG and general-settings.JPG which I mentioned above.

e)If you need to install Espon printer driver
 1. unpack  pxb510_b310_674_32.zip
 2. cd winvista_XP_2K/SETUP
 3. click setup.exe
 4. select EPSON PX-B310   I'm not sure but I think it is OK to select EPSON PX-B510.
 5, See license agreement and click the left button "同意する" means Accept.
 6. Start installation and clcik the lest button "手動設定" means manual settings.
 7.Choose LPT1:  and click "OK"
Comment 5 tom_nomura 2015-02-25 07:00:37 UTC
Created attachment 84534 [details]
Print-dialogue
Comment 6 tom_nomura 2015-02-25 07:01:05 UTC
Created attachment 84535 [details]
Page-settings
Comment 7 tom_nomura 2015-02-25 07:01:43 UTC
Created attachment 84536 [details]
General-settings
Comment 8 tom_nomura 2015-02-25 07:05:24 UTC
Printer driver pxb510_b310_674_32.zip is too large to attache.
Please download from
http://www.epson.jp/dl_soft/readme/14761.htm