Apache OpenOffice (AOO) Bugzilla – Issue 128535
MacOS: Application crashes 30 seconds after opening if "check for automatic updates" is turned on
Last modified: 2024-02-12 16:23:05 UTC
OpenOffice on MacOS was consistently crashing within 30 seconds after opening. An entry in "~/Library/Logs/DiagnosticReports" provided the following clue that the "automatic check for updates" process was the cause of the crash. Turning off this option made the problem go away. Thread 5 Crashed: 0 libplds4.dylib 0x16859d0a5 PL_HashTableLookupConst + 16 1 libnssutil3.dylib 0x168a273da SECOID_FindOID_Util + 25 2 libsmime3.dylib 0x1688c95b0 CERT_DecodeCertPackage + 335 3 libnss3.dylib 0x168ed7b40 0x168e14000 + 801600 4 libnss3.dylib 0x168ed7de3 0x168e14000 + 802275 5 libnss3.dylib 0x168ed3ed0 0x168e14000 + 786128 6 libnss3.dylib 0x168ed4cca 0x168e14000 + 789706 7 libnss3.dylib 0x168ea0ef0 0x168e14000 + 577264 8 libnss3.dylib 0x168e9f631 0x168e14000 + 570929 9 libnss3.dylib 0x168e9d9f4 0x168e14000 + 563700 10 libnss3.dylib 0x168e24b8d CERT_PKIXVerifyCert + 1437 11 libxsec_xmlsec.dylib 0x1689ba337 SecurityEnvironment_NssImpl::verifyCertificate(com::sun::star::uno::Reference<com::sun::star::security::XCertificate> const&, com::sun::star::uno::Sequence<com::sun::star::uno::Reference<com::sun::star::security::XCertificate> > const&) + 1735 12 libucpdav1.dylib 0x1687bbece http_dav_ucp::SerfSession::verifySerfCertificateChain(int, serf_ssl_certificate_t const* const*, int) + 2398 13 libserf-1.dylib 0x168aabf2a 0x168aa4000 + 32554 14 libserf-1.dylib 0x168bcaed6 X509_verify_cert + 2262 15 libserf-1.dylib 0x168adf6dc ssl_verify_cert_chain + 444 16 libserf-1.dylib 0x168ab8f60 ssl3_get_server_certificate + 368 17 libserf-1.dylib 0x168ab7d9f ssl3_connect + 2319 18 libserf-1.dylib 0x168ac7f1c ssl23_connect + 3100 19 libserf-1.dylib 0x168ac826f ssl23_read + 79 20 libserf-1.dylib 0x168aac801 0x168aa4000 + 34817 21 libserf-1.dylib 0x168aa66ef serf_databuf_peek + 79 22 libserf-1.dylib 0x168aae885 serf__process_connection + 309 23 libserf-1.dylib 0x168aa5e24 serf_event_trigger + 180 24 libserf-1.dylib 0x168aa5f09 serf_context_run + 185 25 libucpdav1.dylib 0x1687b4110 http_dav_ucp::SerfRequestProcessor::runProcessor() + 112 26 libucpdav1.dylib 0x1687b4316 http_dav_ucp::SerfRequestProcessor::processGet(com::sun::star::uno::Reference<http_dav_ucp::SerfInputStream> const&, std::__1::vector<rtl::OUString, std::__1::allocator<rtl::OUString> > const&, http_dav_ucp::DAVResource&, int&) + 54 27 libucpdav1.dylib 0x1687befd7 http_dav_ucp::SerfSession::GET(rtl::OUString const&, std::__1::vector<rtl::OUString, std::__1::allocator<rtl::OUString> > const&, http_dav_ucp::DAVResource&, http_dav_ucp::DAVRequestEnvironment const&) + 263 28 libucpdav1.dylib 0x1687a288a http_dav_ucp::DAVResourceAccess::GET(std::__1::vector<rtl::OUString, std::__1::allocator<rtl::OUString> > const&, http_dav_ucp::DAVResource&, com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment> const&) + 458 29 libucpdav1.dylib 0x168788933 http_dav_ucp::Content::open(com::sun::star::ucb::OpenCommandArgument2 const&, com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment> const&) + 1763 30 libucpdav1.dylib 0x16877f6fa http_dav_ucp::Content::execute(com::sun::star::ucb::Command const&, int, com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment> const&) + 2714 31 libucpdav1.dylib 0x16878e082 non-virtual thunk to http_dav_ucp::Content::execute(com::sun::star::ucb::Command const&, int, com::sun::star::uno::Reference<com::sun::star::ucb::XCommandEnvironment> const&) + 18 32 updatefeed.uno.dylib 0x1683ff667 0x1683fa000 + 22119 33 updatefeed.uno.dylib 0x1683fea4e 0x1683fa000 + 19022 34 updatefeed.uno.dylib 0x1683ff152 0x1683fa000 + 20818 35 updchk.uno.dylib 0x11a5a8b24 checkForUpdates(UpdateInfo&, com::sun::star::uno::Reference<com::sun::star::uno::XComponentContext> const&, com::sun::star::uno::Reference<com::sun::star::task::XInteractionHandler> const&, com::sun::star::uno::Reference<com::sun::star::deployment::XUpdateInformationProvider> const&) + 1460 36 updchk.uno.dylib 0x11a59de00 0x11a595000 + 36352 37 updchk.uno.dylib 0x11a59db1f 0x11a595000 + 35615 38 libsofficeapp.dylib 0x10f46d5cf threadFunc + 15 39 libuno_sal.dylib.3 0x10f56e855 0x10f568000 + 26709 40 libsystem_pthread.dylib 0x7ff80c9064e1 _pthread_start + 125 41 libsystem_pthread.dylib 0x7ff80c901f6b thread_start + 15
Not reproduced. Reset the user profile and try again See https://forum.openoffice.org/en/forum/viewtopic.php?t=91965 and Q02
This is a problem reported by many Apple users on Intel platform. This does NOT happen on Apple M1 when AOO is run via Rosetta 2.
See: https://bz.apache.org/ooo/show_bug.cgi?id=128591 Maybe we have the same root problem here?
Problem #128591 is probably a duplicate of this issue. The real problem here is that OpenOffice allows an exception to percolate all the way to the top – to the operating system, which responds by killing the entire process. No matter what actually happens during the "automatic update" process, OO should "try" it, and "catch" anything that goes wrong. Right now it doesn't.
(In reply to Matthias Seidel from comment #3) > See: > https://bz.apache.org/ooo/show_bug.cgi?id=128591 > > Maybe we have the same root problem here? No it's not. The port of WebDAV to Curl and OpenSSL was only done on trunk, and wasn't backported to AOO41X or AOO42X. This was reported with version 4.1.13, and even in the stack trace pasted here, you can see it's using Serf instead of Curl. The crash here happens during the custom certificate verification process our WebDAV content provider uses, and happens within NSS. The Linux crash in bug 128591 happens earlier, while Curl calls into OpenSSL during the connection process, before reaching our custom certificate verification callback. 0 libplds4.dylib 0x16859d0a5 PL_HashTableLookupConst + 16 1 libnssutil3.dylib 0x168a273da SECOID_FindOID_Util + 25 2 libsmime3.dylib 0x1688c95b0 CERT_DecodeCertPackage + 335 3 libnss3.dylib 0x168ed7b40 0x168e14000 + 801600 4 libnss3.dylib 0x168ed7de3 0x168e14000 + 802275 5 libnss3.dylib 0x168ed3ed0 0x168e14000 + 786128 6 libnss3.dylib 0x168ed4cca 0x168e14000 + 789706 7 libnss3.dylib 0x168ea0ef0 0x168e14000 + 577264 8 libnss3.dylib 0x168e9f631 0x168e14000 + 570929 9 libnss3.dylib 0x168e9d9f4 0x168e14000 + 563700 10 libnss3.dylib 0x168e24b8d CERT_PKIXVerifyCert + 1437 11 libxsec_xmlsec.dylib 0x1689ba337 SecurityEnvironment_NssImpl::verifyCertificate(com::sun::star::uno::Reference<com::sun::star::security::XCertificate> const&, com::sun::star::uno::Sequence<com::sun::star::uno::Reference<com::sun::star::security::XCertificate> > const&) + 1735 12 libucpdav1.dylib 0x1687bbece http_dav_ucp::SerfSession::verifySerfCertificateChain(int, serf_ssl_certificate_t const* const*, int) + 2398