Apache OpenOffice (AOO) Bugzilla – Issue 23220
OOo 1.1.0 crashes with error "GetStorage
Last modified: 2005-02-07 18:55:27 UTC
After some weeks OOo did just work fine, it now crashes every time I try to start it, without any reason I can think of (no changes to the user's permissions, no setup.exe call, nor any other change to the OOo installation). OOo 1.1.0 (german version) on Windows XP; setup -net, setup for working user. I _know_ there was an issue http://www.openoffice.org/issues/show_bug.cgi?id=20705 which was closed, but the workaround mentioned there is not specified, and everyone seems to ignore comments to closed issues. All my affords to repait it myself using setup.exe had no effect. Complete message: >> OpenOffice.org kann nicht gestartet werden, da beim Zugriff auf die OpenOffice.org Konfigurationsdaten ein Fehler aufgetreten ist. Bitte wenden Sie sich an Ihren Systemadministrator. Folgender interner Fehler ist aufgetreten: GetStorage, name: "No Content!<< (closing " missing, and maybe some more text which doesn't fit in the box?) Tried to repair using setup.exe; no effect. quickstart.exe crashes with the same message. What is this workaround mentioned? I'll try it happily, but it should be documented in a useful way.
of @ tm: any idea? I've never seen this issue and I can't reproduce. I've read in the mailing list that setup with the repair option has solved the problem for the user.
Can you try to provide more information. what is the latst things you do with OOo, so we can analize it the data. is there any possibilities that some user maybe do something to OOo ? is that crash happend for all user or just some user ? How about if you login as administrator is that same condition ? workaround please try to repair the installation, or uninstall and install again.
TM->number5: Please provide the requested additional information. Otherwise this issue will be closed after 14 days.
Hi there, this morning I recieved this message. I am running OOo 1.1.0. Yesterday I was playing around (working) with a 200k spreadsheet. I was copying and pasting large amounts of linked cells and then my computer hung. I am running Win 98 SE. I have tried the installation repair, to no avail. If anyone has any other suggestions, I shall try. Regards madpah.
Please Attach the documents which make this problem, so we can test it/faster to confirm. (Without the documents, we cannot confirm the problem easily/need more time) Don't forget to cut other part of the documents, so the file size is small, but we still able to see the problem. and step by step how to reproduce the problem.
Note that the 'Get Storage, name "No Content"' message may be triggered by a number of different failures in the configuration system. In most (but apparently not all) cases, it indicates a corrupt "Common.xcu" file. @Number5: In #20705# you attached a setup.log file. That is misplaced there and should rather be attached here. Looking at your attachment, one of your Common.xcu files appears to be corrupted. Unfortunately I cannot tell whether it is $(userinstall)/user/registry/data/org/openoffice/Office/Common.xcu or $(install)/share/registry/data/org/openoffice/Office/Common.xcu or $(install)/share/registry/res/de/org/openoffice/Office/Common.xcu Please try: 1. remove file C:\Dokumente und Einstellungen\Tobias\Anwendungsdaten\OpenOffice.org1.1.0\user\registry\data\org\openoffice\Office\Common.xcu Does the office start now ? Otherwise: 2. remove the same file again (if it reappeared) and run setup -repair. Has the file reappeared and does office start now ? Otherwise: 3. Try setup -net -repair Check D:\Programme\OpenOffice.org1.1.0\program\setup.log for lines containing ERR near the end. Does the office start now ? Otherwise: 4. Remove file D:\Programme\OpenOffice.org1.1.0\share\registry\res\de\org\openoffice\Office\Common.xcu If the office starts now, you'll have some english elements in your UI (e.g. in menu Datei-Neu). To get that fixed, try setup -net -repair. If that does not help (or break things again) proceed with the next step. Otherwise: 5. Remove the entire directory D:\Programme\OpenOffice.org1.1.0 and redo the setup -net -d D:\Programme\OpenOffice.org1.1.0; you don't need to redo the user setup. Does the office start now ? Otherwise: Check D:\Programme\OpenOffice.org1.1.0\program\setup.log for lines containing ERR near the end. If they are there, you appear to have a broken installation set.
hello i had the same problem as described, and it happended twice now. (it's not on my own computers, so it's kind of hard to tell you exactly what's going on) the details i do have: windows xp home, french, latest updates made @ 02.jan.2004 openoffice 1.1, french only one user on the machine particularity : serial ata drive on via controller (onboard) i don't believe the data is lost due to a physical problem though, since all other data is doing just fine. the problem happened once, about 2 weeks after new installation. i had to completely remove openoffice and install again. two weeks after that, the message is here again and shows up at startup time. i know that the user is using a lot of excel and word files (but not big ones) if i can provide files or error logs, please tell me exactly where to get those.
I found a solution to my problem : the problem came up not because of openoffice, but because of a problem with the via sata controller driver (the disk was unable to write the content of it's cache @ shutdown). everything seems to work ok now.
Are you still able to reproduce this problem with a recent OOo build like the RC5 ? "Rags" mentioned, that his problem (hardware related) has gone and wasn´t a OOo problem.
In case we receive no further comments or attachments to this issue it will be closed as "WORKSFORME" in 2 weeks on 04-April-2004.
closing for now. please reopen issue if you can reproduce with a recent stable version (at this time 1.1.1)
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*** Issue 31080 has been marked as a duplicate of this issue. ***
*** Issue 37510 has been marked as a duplicate of this issue. ***
*** Issue 37304 has been marked as a duplicate of this issue. ***