Issue 27560 - Refuses to print in landscape format when paper size is DL
Summary: Refuses to print in landscape format when paper size is DL
Status: CLOSED DUPLICATE of issue 25342
Alias: None
Product: Writer
Classification: Application
Component: ui (show other issues)
Version: OOo 1.1.1
Hardware: PC Windows XP
: P3 Trivial (vote)
Target Milestone: ---
Assignee: h.ilter
QA Contact: issues@sw
Depends on:
Reported: 2004-04-07 13:05 UTC by jamespetts
Modified: 2004-04-08 14:22 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Screenshot out the Quick help for the HP970CXi (63.48 KB, image/png)
2004-04-08 09:41 UTC, mci
no flags Details

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Description jamespetts 2004-04-07 13:05:42 UTC
When the paper size is set to DL and landscape, and the document is sent to
print, it acts as if the paper format was set to portrait as far as the printer
driver is concerned. This does not occur when the paper size is set to A4.
Having upgraded from OOo 1.1.0, I note that this behaviour is entirely new to
1.1.1. Changing nothing other than the paper size (to A4) enables normal
landscape printing (even when, given sufficient manipulation, the paper in the
printer is actually DL size). 

I have not changed my printer (an HP DeskJet 970Cxi) nor its driver since I
upgraded from 1.1.0 to 1.1.1, nor since I last successfully printed in landscape
format a DL envelope in 1.1.0.

To narrow the problem, I note that OOo's print preview shows the correct
orientation (how it should print), but the printer driver's own preview format
shows the incorrect orientation (how it does print). This demonstrates that the
printer hardware, at least, is not to blame.

I consider this a serious issue, since it causes very great problem for all
envelope printing.
Comment 1 mci 2004-04-07 15:48:55 UTC
cc'ed mci
Comment 2 mci 2004-04-07 15:51:18 UTC
Hi jamespetts,

thanks for using and supporting

Am I right: You want to print envelopes and feed the printer  "landscape wise"?
Comment 3 jamespetts 2004-04-07 17:14:03 UTC
Yes; that's the only way that my printer will take them. It worked fine in 1.1.0
that way.
Comment 4 gunamoi 2004-04-08 02:32:36 UTC
Hello all,
I have just noted the same problem.
I still have OOo 1.1.0 installed, so I can run and test either this or OOo 
Old documents I created in 1.1.0, print the envelope OK in 1.1.0, but try to 
print the envelope in portrait mode when loaded in 1.1.1.
When I create new document in 1.1.1, then 1.1.1 will still try to print 
envelope in portrait mode, but if I load this new document into 1.1.0 then 
envelope printed in landscape as required.

Note when you 'Insert Envelope..', one of the tabs allows you to select the 
print orientation of the envelopes.  This information is apparently being 
correctly set and inserted in the file, because documents re-loaded into 1.1.0 
work OK.  It is just something changed in the actual printing routines of 1.1.1.

For information, I am using a Canon S300 printer, and running Win98 system.
Comment 5 mci 2004-04-08 09:37:20 UTC
@jamespetts :

Why don't you use the "envelope feeder" of the printer which feeds the printer
"portrait wise"?
Comment 6 mci 2004-04-08 09:41:44 UTC
Created attachment 14407 [details]
Screenshot out the Quick help for the HP970CXi
Comment 7 jamespetts 2004-04-08 10:31:34 UTC
I was using that feeding mechanism; but printing in "portrait" mode still means
that the text is paralell with the shorter, rather than the longer, side of the
Comment 8 mci 2004-04-08 11:54:12 UTC
Hi jamespetts

I think this is a duplicate of issue 25342....

Please have a look and tell me if I'm right....

Comment 9 jamespetts 2004-04-08 13:13:05 UTC
Drat, yes it is. I searched for "landscape" and "DL" before posting; perhaps I
should also have searched for "envelope". Sorry.
Comment 10 mci 2004-04-08 14:21:25 UTC
As jamespetts confirms this is a duplicate of issue 25342....

I'm going to close this one now...

*** This issue has been marked as a duplicate of 25342 ***
Comment 11 mci 2004-04-08 14:22:46 UTC

Thanks for helping us...