Issue 63493 - mail server can't find Collabnet ATM
Summary: mail server can't find Collabnet ATM
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Mailing lists (show other issues)
Version: current
Hardware: All All
: P2 Trivial (vote)
Target Milestone: ---
Assignee: ooomod
QA Contact: issues@www
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2006-03-22 16:09 UTC by ooomod
Modified: 2007-02-20 04:34 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


Attachments
copy and paste of one error message (5.12 KB, text/html)
2006-03-22 16:10 UTC, ooomod
no flags Details
error message as of today. This message usually comes back to me some minutes after I sent my mail. (364 bytes, text/plain)
2006-03-30 07:15 UTC, ooomod
no flags Details
full email message attached. (2.74 KB, text/eml)
2006-03-30 09:15 UTC, ooomod
no flags Details
rejected message with full headers (3.18 KB, text/plain)
2006-03-30 20:44 UTC, stx123
no flags Details
error message as received by charles (6.14 KB, text/plain)
2006-03-30 20:45 UTC, stx123
no flags Details
this is the error message that I received today... (2.62 KB, text/eml)
2006-04-05 10:09 UTC, ooomod
no flags Details

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Description ooomod 2006-03-22 16:09:38 UTC
Hello,
whenever I'm sending posts to @openoffice.org aliases (lists or persons) I get 
the same error messages (see attachment). I am not able to determine if it 
comes from my mail provider or from Collabnet. It seems to have stopped for 2 
days and now it started again. Let me know if you found out something.
Thanks!
Comment 1 ooomod 2006-03-22 16:10:28 UTC
Created attachment 35138 [details]
copy and paste of one error message
Comment 2 lsuarezpotts 2006-03-24 14:48:29 UTC
thanks Charles,

reassigning to support

Support would you be able to look into this sometime today?

thanks
louis
Comment 3 stx123 2006-03-29 20:27:49 UTC
In the attached error message we find the same error message as the one Davide
describes in his comment to issue 58303 from Jan 12 14:15:04 -0800 2006.
Comment 4 ooomod 2006-03-30 07:12:29 UTC
Indeed, it is the same error message (apparently) that Davide got on the 23rd of
January 2006. FYI, I am attaching today's email error message. 

Could you please add the following domains:
@laposte.net
@arsaperta.com 
to CN's whitelist?

thanks!
Comment 5 ooomod 2006-03-30 07:15:18 UTC
Created attachment 35378 [details]
error message as of today. This message usually comes back to me some minutes after I sent my mail.
Comment 6 stx123 2006-03-30 08:48:11 UTC
Hi Charles, could you add my two addresses (st at openoffice and stefan taxhet
at sun) to one of the next moderation messages you send out?
Additionally I would be happy to have the related full error message you receive.
Thx, Stefan
Comment 7 ooomod 2006-03-30 09:15:40 UTC
Created attachment 35379 [details]
full email message attached.
Comment 8 ooomod 2006-03-30 09:16:13 UTC
--> st : sure, I'll send out a message asap. 
Comment 9 stx123 2006-03-30 20:44:23 UTC
Created attachment 35402 [details]
rejected message with full headers
Comment 10 stx123 2006-03-30 20:45:21 UTC
Created attachment 35403 [details]
error message as received by charles
Comment 11 stx123 2006-03-30 20:56:43 UTC
So here is my interpretation:
I received the message and could see from the headers that the MTA delivering to
openoffice.org is certainly 81.255.54.11 (mx.laposte.net, aka smtp1.laposte.net).
This IP address (as other MXer of laposte.net) is on several blacklists.
http://www.dnsstuff.com/tools/ip4r.ch?ip=81.255.54.11

Support, what we can we do that message from well behaved users of laposte.net
are accepted?
Comment 12 Unknown 2006-03-30 21:44:04 UTC
We have requested our internal operations to add these 2 domains to the 
whitelist:

@laposte.net
@arsaperta.com

Once done we will update you for testing if the mails are getting through.

Thanks
Comment 13 ooomod 2006-03-31 08:40:40 UTC
--> asarkar, st: thanks
Comment 14 Unknown 2006-04-04 00:06:16 UTC
While laposte.net was added to the whitlist, we found out that:

arsaperta.com was NOT listed in the BLACKLIST and the SPAM/VIRUS Filter record 
doesn't show receiving any email from that domain.

We added that domain to the whitelist anyways. It would be best if the users 
can verify if the whitelist change is working as desired.

Also, did you really want the arsaperta.com added to the whitelist and if so, 
why (since there should not be any bounced messages for this domain)?

Thanks

Comment 15 Unknown 2006-04-04 00:11:26 UTC
Updating SWB.
Comment 16 ooomod 2006-04-04 07:48:48 UTC
hello,
I tried to send a message this morning fom my laposte.net email address but it
was refused because of the very same reasons (see the already attached messages). 

As for the arsaperta.com email address, I thought it would be worthwile putting
it on the whitelist in case the same thing would happen...

Thanks.
Comment 17 ooomod 2006-04-05 10:09:53 UTC
Created attachment 35505 [details]
this is  the error message that I received today...
Comment 18 Unknown 2006-04-18 00:33:04 UTC
Will add the arsaperta.com email address on the whitelist and will get back to
you soon regarding it. 

Thanks,
Kavitha
Support operations
Comment 19 Unknown 2006-04-19 18:54:18 UTC
Hi Charles,

Our operations team looked through the message headers and even though you
(southerncross) reported using laposte.net as the originating site, apparently 
you are sending emails from 82.123.109.127, which is one of abo.wanadoo.fr 
hosts, which is blacklisted.  

We believe abo.wanadoo.fr is a big ISP in France, and that explains the high 
volume of SPAM and VIRUS we are receiving from them and why they are on the 
blacklist.

If any user is using a static ip, we can put them on our whitelist. 
Alternatively we can have the whole subdomain of abo.wanadoo.fr on the 
whitelist. However, putting the whole subdomain in the whitelist will increase 
the # of SPAM that OO.o will receive.

Can you please discuss this with Stefan and let us know?

Thanks
Comment 20 Unknown 2006-04-26 05:11:48 UTC
Hi Charles 
              Do we have any updates in this issue,awaiting your response to
proceed further with this issue.


Regards,
Karthik
Support Operations
Comment 21 ooomod 2006-04-26 10:16:17 UTC
Hello Kartik,

thanks for your message. I actually switched my SMTP server, so don't bother.

Thanks for your assistance!
Comment 22 stx123 2006-05-05 16:27:45 UTC
Let's keep in mind that this kind of errors are a result of rejection by the
OpenOffice.org MTA. They can be debugged by looking at the Received: header of a
successfully transfered message.
If neccessary we could think of using a whitelist.
Comment 23 Unknown 2007-02-20 04:34:00 UTC
Closing this issue .